Job summary
An exciting opportunity has arisen for an enthusiastic and self motivated individual to join our friendly and supportive Learning & Organisational Development team at the Royal Marsden Hospital to support our Continuing Professional Development processes.
The post holder will play a pivotal role in supporting the administrative functions of the Continuing Professional Development (CPD) team. This includes acting as a key point of contact for enquiries from staff, managers, and partner organisations, providing prompt and professional advice to facilitate access to CPD opportunities and funding. By maintaining robust administrative processes and fostering strong relationships, the post holder will contribute to the successful delivery of CPD and L&D initiatives that support staff development and organisational goals.
Excellent communication skills, attention to detail, the ability to manage time and prioritise effectively, and problem solve are necessary capabilities for this post. The successful postholder will be proficient in MS Excel skills, databases and producing reports.
The post holder will be supported by the CPD Business Manager and Professional Education and Apprenticeship Lead, with additional support from the wider HR and L&D team.
Main duties of the job
The post holder will play a pivotal role in supporting the administrative functions of the Continuing Professional Development (CPD) team. This includes acting as a key point of contact for enquiries from staff, managers, and partner organisations, providing prompt and professional advice to facilitate access to CPD opportunities and funding. By maintaining robust administrative processes and fostering strong relationships, the post holder will contribute to the successful delivery of CPD and L&D initiatives that support staff development and organisational goals.
Excellent communication skills, attention to detail, the ability to manage time and prioritise effectively, and problem solve are necessary capabilities for this post. The successful postholder will be proficient in MS Excel skills, databases and producing reports.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Continuing Professional Development (CPD)
Act as the first point of contact for CPD queries, providing advice and guidance to staff and managers. Review applications on the learning hub for accuracy. Undertake accurate inputting of data in the CPD databases. Maintain the information regarding education funding processes within the Learning Hub. Co-ordinate the CPD funding committee dates and support the facilitation of the committee by providing and inputting data and communicating outcomes to applicants.. Respond to queries about the CPD funding process and applications, including notifying applicants regarding the outcome of their application.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Continuing Professional Development (CPD)
Act as the first point of contact for CPD queries, providing advice and guidance to staff and managers. Review applications on the learning hub for accuracy. Undertake accurate inputting of data in the CPD databases. Maintain the information regarding education funding processes within the Learning Hub. Co-ordinate the CPD funding committee dates and support the facilitation of the committee by providing and inputting data and communicating outcomes to applicants.. Respond to queries about the CPD funding process and applications, including notifying applicants regarding the outcome of their application.
Person Specification
Qualifications
Essential
- Educated to GCSE level including English & Maths minimum grade C or equivalent.
Desirable
- Learning and Development/CIPD Level 3 qualification or equivalent level of knowledge and experience of working in a Learning and Development administration role. Willingness to undertake CIPD study
Experience
Essential
- Experience of working in an administrative role.
- Understanding of producing reports, analysing and presenting data
- Providing a high-quality service to customers and diffusing difficult situations.
Desirable
- Experience of working in learning and development
Knowledge
Essential
- Excellent written and verbal communication skills, including ability to produce and compose documents to a high standard of presentation and confidently communicate with staff at all levels.
- Excellent interpersonal skills, including the ability to establish positive and effective working relationships with staff and partners at all levels.
- Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision
- Ability to work effectively under pressure whilst retaining a strong eye for detail.
- Excellent customer service skills and ability to provide regular feedback to resolution.
- Ability to problem solve and propose solutions.
- Ability to work on own initiative and generate ideas for improvement
- Proficient user of Microsoft applications including Word, Excel, PowerPoint, Outlook, Forms
- Ability to develop and document processes to ensure consistent ways of working.
Other requirements
Essential
- Ability to persevere and complete tasks
- Reliable and adaptable
- Commitment to Continuing professional development.
- Flexibility to meet the needs of the service
Person Specification
Qualifications
Essential
- Educated to GCSE level including English & Maths minimum grade C or equivalent.
Desirable
- Learning and Development/CIPD Level 3 qualification or equivalent level of knowledge and experience of working in a Learning and Development administration role. Willingness to undertake CIPD study
Experience
Essential
- Experience of working in an administrative role.
- Understanding of producing reports, analysing and presenting data
- Providing a high-quality service to customers and diffusing difficult situations.
Desirable
- Experience of working in learning and development
Knowledge
Essential
- Excellent written and verbal communication skills, including ability to produce and compose documents to a high standard of presentation and confidently communicate with staff at all levels.
- Excellent interpersonal skills, including the ability to establish positive and effective working relationships with staff and partners at all levels.
- Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision
- Ability to work effectively under pressure whilst retaining a strong eye for detail.
- Excellent customer service skills and ability to provide regular feedback to resolution.
- Ability to problem solve and propose solutions.
- Ability to work on own initiative and generate ideas for improvement
- Proficient user of Microsoft applications including Word, Excel, PowerPoint, Outlook, Forms
- Ability to develop and document processes to ensure consistent ways of working.
Other requirements
Essential
- Ability to persevere and complete tasks
- Reliable and adaptable
- Commitment to Continuing professional development.
- Flexibility to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
