Job summary
Medical Secretary role available, to help support the Medical PA's and the clinical team. The post holder will be responsible for the provision of an efficient secretarial service to a consultant team within the Clinical Unit. He/she will liaise with all colleagues within and with internal departments and external agencies to ensure the continuity of patient treatment
Main duties of the job
The role of the Medical Secretary is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical Secretary has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Day-care Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification :
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence in line with Trust standards
- To have responsibility for the input and maintenance of good quality data.
- To maintain a bring-forward system.
- To demonstrate a commitment to the delivery of a high quality service to patients and other service users, and to assist in diffusing informal patient complaints.
- To perform any other ad hoc duties appropriate to the post that may be required.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification :
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence in line with Trust standards
- To have responsibility for the input and maintenance of good quality data.
- To maintain a bring-forward system.
- To demonstrate a commitment to the delivery of a high quality service to patients and other service users, and to assist in diffusing informal patient complaints.
- To perform any other ad hoc duties appropriate to the post that may be required.
Person Specification
Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable
- European Computer Driving License (ECDL) or Equivalent
Experience
Desirable
- Previous medical secretarial or administrative experience
Skills
Essential
- Audio typing skills (50 wpm min.).
- Understanding of medical terminology (preferably oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people.
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision.
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multi-disciplinary team
Other requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
- Smart Appearance
Person Specification
Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable
- European Computer Driving License (ECDL) or Equivalent
Experience
Desirable
- Previous medical secretarial or administrative experience
Skills
Essential
- Audio typing skills (50 wpm min.).
- Understanding of medical terminology (preferably oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people.
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision.
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands.
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multi-disciplinary team
Other requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
- Smart Appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
