Job summary
Royal Marsden NHS Foundation Trust is looking for an experienced & passionate Infrastructure & Systems Engineer to join the RM Digital Services team (RMH Digital). This is an exciting opportunity for a highly motivated & professional individual to join the team & work collaboratively to improve the service RMH Digital provides to the Trust.
The Role:The successful candidate will provide comprehensive technical expertise in performing support, monitoring, maintenance, implementation, upgrades, & project work within the IT infrastructure. Will also have a good understanding & knowledge of IT gained through three to five year's relevant experience & they will be required to work without supervision at times across multiple locations.
Essential skills & experience:Knowledge & understanding of modern technologies, operating systems, system tools, device architecture & peripherals including but not limited to:o Microsofto Azureo Office 365o Microsoft Intune, SCCMo Server & Service technologieso Active Directory Domain, Microsoft Public Key Infrastructure, Remote Access (RDP, AoVPN, DirectAccess), Other MS Server roles & featureso Dell Platformso VXrail / Isilon & ECS, Backup services, Data Domain & Networker platformso VMwareo VMware Cloud Foundation (VCF)o Securityo Trend Mirco, Microsoft ATP, Trustwave Mail & Web Security Gateway technologies
Please note previous applicants need not apply.
Main duties of the job
The post holder will provide comprehensive technical expertise in performing BAU Support, monitoring, maintenance, implementation, upgrades, and project work within the IT infrastructure.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly.
The post holder will also have a good understanding and knowledge of IT gained through three to five year's relevant experience and they will be required to work without supervision at times across multiple locations.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
To work as part of the Digital Operations Infrastructure team to support, monitor and maintain the Trusts IT Infrastructure.
Maintain an in-depth knowledge of the Microsoft Cloud and On-Prem infrastructure.
Provide expert advice and acting as a point of escalation for investment and resolution of complex technical issues.
Working closely with project and solutions architect teams to review, interpret and respond to detailed business specifications. Reporting on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.
Ensure that services and components meet and continue to meet all their agreed performance targets and service levels.
Monitor service component capacity and initiate actions to resolve any shortfalls according to agreed procedures.
Assess, analyse, develop, document, and implement changes based on requests for change, and implement approved and ratified changes.
Prepare and maintain operational documentation for infrastructure, services and softwares.
To ensure all operational processes are documented in accordance with Trust and departmental standards and policies.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
To work as part of the Digital Operations Infrastructure team to support, monitor and maintain the Trusts IT Infrastructure.
Maintain an in-depth knowledge of the Microsoft Cloud and On-Prem infrastructure.
Provide expert advice and acting as a point of escalation for investment and resolution of complex technical issues.
Working closely with project and solutions architect teams to review, interpret and respond to detailed business specifications. Reporting on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.
Ensure that services and components meet and continue to meet all their agreed performance targets and service levels.
Monitor service component capacity and initiate actions to resolve any shortfalls according to agreed procedures.
Assess, analyse, develop, document, and implement changes based on requests for change, and implement approved and ratified changes.
Prepare and maintain operational documentation for infrastructure, services and softwares.
To ensure all operational processes are documented in accordance with Trust and departmental standards and policies.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent IT experience
Desirable
- Microsoft Azure/O365 Certified: Enterprise Administrator Expert qualification or other M365 certifications
- VCP - VMWare Certified Professional
- ITIL Foundation Certificate in Service Management, v3/v4
Experience
Essential
- Significant previous experience of providing Third line IT support
- Knowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to: Microsoft o Azure ? General Server Hosting ? Windows Virtual Desktop ? Azure Active Directory o Office 365 ? Exchange Online (Hybrid) ? Teams ? SharePoint ? AD Connect o Microsoft Endpoint ? Intune ? SCCM o Server & Service technologies ? Active Directory Domain services and all associated roles and features ? Microsoft Public Key Infrastructure ? Remote Access (RDP, AoVPN, DirectAccess) ? Other MS Server roles and features o Dell Platforms o VXrail o Isilon and ECS o Backup services ? Data Domain and Networker platforms o VMware o ESXC V5.5 upwards o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologies
- Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
Desirable
- Experience of working in a healthcare environment
Skills Abilities / Knowledge
Essential
- A strong commitment to customer service delivery and excellent organisational skills
- Ability to evaluate and respond to rapidly changing operational situations, often under pressure and with changing and sometimes conflicting priorities
- Must be able to effectively prioritise own work and that output is at an optimum level
- Excellent communication skills especially when dealing with complex technical information and colleagues who have limited IT knowledge and understanding
- Ability to document technical procedures/standards
- Well-developed technical troubleshooting, problem solving and analytical skills
- Ability to work independently in a busy environment, often with frequent interruptions
- Ability to liaise with all levels of any organisation and build effective working relationships
- Clear thinking and logical approach to technical problem solving
- Approachable, patient, caring, adaptable, flexible and able to cope with uncertainty
- Willing to engage with and learn from peers, other professionals and colleagues and demonstrates a desire to improve performance and make a difference by focusing on goals
- Displays great attention to detail and accuracy
- Highly motivated with the ability to influence and inspire others
- Willingness and ability to develop self by learning new technologies and applications in relation to the needs of the role
Desirable
- Interest in technical and application research
Other Requirements
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Share information openly and effectively with patients, staff and relatives
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent IT experience
Desirable
- Microsoft Azure/O365 Certified: Enterprise Administrator Expert qualification or other M365 certifications
- VCP - VMWare Certified Professional
- ITIL Foundation Certificate in Service Management, v3/v4
Experience
Essential
- Significant previous experience of providing Third line IT support
- Knowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to: Microsoft o Azure ? General Server Hosting ? Windows Virtual Desktop ? Azure Active Directory o Office 365 ? Exchange Online (Hybrid) ? Teams ? SharePoint ? AD Connect o Microsoft Endpoint ? Intune ? SCCM o Server & Service technologies ? Active Directory Domain services and all associated roles and features ? Microsoft Public Key Infrastructure ? Remote Access (RDP, AoVPN, DirectAccess) ? Other MS Server roles and features o Dell Platforms o VXrail o Isilon and ECS o Backup services ? Data Domain and Networker platforms o VMware o ESXC V5.5 upwards o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologies
- Experience in IT Service Management, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems
Desirable
- Experience of working in a healthcare environment
Skills Abilities / Knowledge
Essential
- A strong commitment to customer service delivery and excellent organisational skills
- Ability to evaluate and respond to rapidly changing operational situations, often under pressure and with changing and sometimes conflicting priorities
- Must be able to effectively prioritise own work and that output is at an optimum level
- Excellent communication skills especially when dealing with complex technical information and colleagues who have limited IT knowledge and understanding
- Ability to document technical procedures/standards
- Well-developed technical troubleshooting, problem solving and analytical skills
- Ability to work independently in a busy environment, often with frequent interruptions
- Ability to liaise with all levels of any organisation and build effective working relationships
- Clear thinking and logical approach to technical problem solving
- Approachable, patient, caring, adaptable, flexible and able to cope with uncertainty
- Willing to engage with and learn from peers, other professionals and colleagues and demonstrates a desire to improve performance and make a difference by focusing on goals
- Displays great attention to detail and accuracy
- Highly motivated with the ability to influence and inspire others
- Willingness and ability to develop self by learning new technologies and applications in relation to the needs of the role
Desirable
- Interest in technical and application research
Other Requirements
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Share information openly and effectively with patients, staff and relatives
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
