Job summary
The successful applicant will have direct management of a Team leader who in turn will manage a team of coordinators, working across both Sutton and Chelsea sites. You will be responsible for supporting your Team Lead to deliver against KPIs aligned to the service aims. You will take charge of the overall performance of the unit and participate in regular data analysis and reporting.
The applicant must have acute attention to detail, excellent interpersonal skills and a strong ability to lead, often under pressure. You will be required to support the theatre scheduling teams, including pre-operative assessment bookings and Endoscopy bookings. You will be expected to work closely and effectively with the Clinical teams, demonstrating a solution-based approach, mindful of referral to treatment times to drive service delivery.
An understanding or experience with hospital bookings, patient centre care and leadership would be desirable. The applicant must have a dynamic approach to working in the NHS environment and demonstrate a desire to strive and deliver excellent patient care.
There are opportunities within the role to gain experience with CBU management tasks which would aid you in developing further in operational management within the NHS.
Main duties of the job
1.1. The Admissions Manager is the departmental lead for Admissions Services and Endoscopy service for both NHS and Private Care Divisions in the Trust. The role entails working works with the Surgical and Medical teams ensuring the timely and accurate booking of all elective patients. The post holder will work closely with the CBU Manager to ensure the policy and process for elective bookings is kept up to date, effective and efficient.
1.2. The Admissions Manager will be responsible for the overall development, training, management and performance of admissions staff to ensure the provision of high quality, effective and patientfocused service. The role will support the continuous improvement and development of the service in line with Trust policy
1.3. The Admissions Manager will demonstrate flexibility to meet the varied and constantly evolving demands of the role. Strong communication and negotiation skills is required, acting with diplomacy and tact whilst robustly dealing with any issues to drive results.
1.4 The Admissions Manager will be responsible, with the support of CBU Manager, for the strategic development of the department, including the development and management of Key Performance Indicators.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Day Care Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
- Line management of the Admissions Team Leader and Endoscopy Team Leader, motivating, developing, and ensuring all staff comply with the Trust policies and Managers Code of Conduct.
- Overall responsibility for the consistent and effective performance of the Surgical Scheduling Team
- Ensure all staff undergo a comprehensive induction process and are regularly monitored to ensure compliance in using the relevant systems and accuracy of data entry
- Ensure staff undertake the relevant mandatory training updates within the required timeframes and provide appropriate training within the department to ensure ongoing staff development.
Please refer to job advert and personal specification for further information
Job description
Job responsibilities
- Line management of the Admissions Team Leader and Endoscopy Team Leader, motivating, developing, and ensuring all staff comply with the Trust policies and Managers Code of Conduct.
- Overall responsibility for the consistent and effective performance of the Surgical Scheduling Team
- Ensure all staff undergo a comprehensive induction process and are regularly monitored to ensure compliance in using the relevant systems and accuracy of data entry
- Ensure staff undertake the relevant mandatory training updates within the required timeframes and provide appropriate training within the department to ensure ongoing staff development.
Please refer to job advert and personal specification for further information
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent experience
- Competent user of Microsoft Office
Desirable
Experience
Essential
- Previous experience of effectively managing and developing staff.
- Ability to innovate and respond to change
- Ability to make decisions, organize and prioritize a varied workload, to use own initiative and work without direct supervision
- Ability to make decisions, organize and prioritize a varied workload, to use own initiative and work without direct supervision
- Ability to manage conflict situations
- Ability to maintain effectiveness and remain calm under pressure
Desirable
- Experience of working within a hospital or medical setting
- Knowledge or experience of NHS admissions process
Skills Abilities/knowledge
Essential
- Computer literacy including Word and Excel
- Strong management and coaching skills to get the best from others
- Analytical skills
- Understanding of Patient confidentiality and data protection requirements.
- Report writing skills
- Ability to work closely and effectively with stakeholders at all levels within the organisation and externally
- Ability to negotiate, influence and communicate effectively with a wide audience
- Ability to conduct difficult conversations in a professional manner which reflects the Trusts values
- Ability to drive improvement - Has a continuous improvement approach
- Knowledge of NHS and private health care systems and awareness of relevant developments
Desirable
- Knowledge of medical terminology
- Knowledge of Royal Marsden HIS/EPR systems
Other Requirements
Essential
- Consistently maintains a professional approach
- Fitness for duties including good health / attendance record
- Evidence of good leadership qualities including ability to motivate others
- Self-motivated to produce a good quality of work
- Highly organised, with strong time management skills and the ability to work independently, with minimum supervision
- Positive approach
- Diligent, reliable and adaptable
- Demonstrate respect for others and values diversity
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent experience
- Competent user of Microsoft Office
Desirable
Experience
Essential
- Previous experience of effectively managing and developing staff.
- Ability to innovate and respond to change
- Ability to make decisions, organize and prioritize a varied workload, to use own initiative and work without direct supervision
- Ability to make decisions, organize and prioritize a varied workload, to use own initiative and work without direct supervision
- Ability to manage conflict situations
- Ability to maintain effectiveness and remain calm under pressure
Desirable
- Experience of working within a hospital or medical setting
- Knowledge or experience of NHS admissions process
Skills Abilities/knowledge
Essential
- Computer literacy including Word and Excel
- Strong management and coaching skills to get the best from others
- Analytical skills
- Understanding of Patient confidentiality and data protection requirements.
- Report writing skills
- Ability to work closely and effectively with stakeholders at all levels within the organisation and externally
- Ability to negotiate, influence and communicate effectively with a wide audience
- Ability to conduct difficult conversations in a professional manner which reflects the Trusts values
- Ability to drive improvement - Has a continuous improvement approach
- Knowledge of NHS and private health care systems and awareness of relevant developments
Desirable
- Knowledge of medical terminology
- Knowledge of Royal Marsden HIS/EPR systems
Other Requirements
Essential
- Consistently maintains a professional approach
- Fitness for duties including good health / attendance record
- Evidence of good leadership qualities including ability to motivate others
- Self-motivated to produce a good quality of work
- Highly organised, with strong time management skills and the ability to work independently, with minimum supervision
- Positive approach
- Diligent, reliable and adaptable
- Demonstrate respect for others and values diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
