Job summary
Are you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients?
- Do you work well in a team and under pressure?
- Do you have excellent communication skills?
- Are you organised and have PC skills?
- Are you able to demonstrate good interpersonal skills and work in a confidential and sensitive manner?
If you are, then Day Care Services may be for you. Based in the brand-new Oak Cancer Centre, the Olayan Day Care Unit is looking for an administration assistant/scheduler. The unit is a busy day care facility, providing care and support to patients with a wide variety of cancers. The unit will offer a pleasant environment to ensure comfort and a relaxed setting throughout the patient's pathway. We are committed to providing the highest quality care and maintaining consistently high standards in a professional and friendly atmosphere.
We are looking for a motivated and enthusiastic individual who enjoys the challenges and advantages of working in a friendly team in a day care setting. The role is busy, and you need to be able to work under pressure with the help of other members of the team.
In return for your commitment, we are dedicated to supporting all staff with excellent staff support facilitation.
If you are committed to providing patient focused care and would like to join our team, then we would like to hear from you.
Informal visits welcome, please contact Sister Charlotte Lowndes on 0208 661 3174.
Main duties of the job
The administrator is an integral member of the Day Care Unit team, under the supervision of the Sister of the Sister the Matron for Day Care Unit. The post holder will coordinate all administrative aspects of the Day Care Unit including reception duties, scheduling chemotherapy appointments, preparation of chemotherapy workflows, data collection, and clerical duties.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Appointments, scheduling and capacity management
- To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
- To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the Day care unit experience.
- To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
- To schedule all chemotherapy/supportive treatment on the Day Care Unit in line with local guidelines and protocols.
- To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.
- To plan ahead and to reschedule workload when necessary, to ensure that the unit capacity is optimally utilised.
- To book chemotherapy prescribing clinic and treatment appointments for all patients on the Day care unit.
- To ensure that all patients leave the Day care unit with an appointment for their next treatment and associated medical appointments.
- To reschedule appointments for patients whose treatment has been cancelled or delayed.
- To adhere to patient appointment booking processes on EPIC, ensuring that Trust procedures and local protocols are met.
- To be responsible for the administrative functions of all services taking place in the Day care unit.
- If appropriate, to ensure that all relevant paper documentation is scanned into the electronic patient record.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Appointments, scheduling and capacity management
- To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
- To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the Day care unit experience.
- To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
- To schedule all chemotherapy/supportive treatment on the Day Care Unit in line with local guidelines and protocols.
- To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.
- To plan ahead and to reschedule workload when necessary, to ensure that the unit capacity is optimally utilised.
- To book chemotherapy prescribing clinic and treatment appointments for all patients on the Day care unit.
- To ensure that all patients leave the Day care unit with an appointment for their next treatment and associated medical appointments.
- To reschedule appointments for patients whose treatment has been cancelled or delayed.
- To adhere to patient appointment booking processes on EPIC, ensuring that Trust procedures and local protocols are met.
- To be responsible for the administrative functions of all services taking place in the Day care unit.
- If appropriate, to ensure that all relevant paper documentation is scanned into the electronic patient record.
Person Specification
Education/Qualifications
Essential
Desirable
Experience
Essential
- Understanding of working with patients who are critically and chronically ill
- Willingness to learn admin functions
Desirable
- Experience of working in a healthcare environment
Person Specification
Education/Qualifications
Essential
Desirable
Experience
Essential
- Understanding of working with patients who are critically and chronically ill
- Willingness to learn admin functions
Desirable
- Experience of working in a healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
