Job summary
We have an exciting opportunity for a part-time Adminstrator to join the busy Administration Team of the Cancer Genetics Unit at The Royal Marsden in Sutton. This role is wholly Sutton office based and the ability to work five short days would be helpful and working Fridays is required.Working flexibly in our small, friendly Team of ten, the ability to prioritise and organise a busy workload while dealing with queries from Clinicians and patients is essential. The successful applicant will have good communication skills and be confident communicating within a multi-disciplinary team and with patients. Acting as the first point of contact into the Department, excellent telephone skills are essential.
Applicants are expected to be IT literate and to be comfortable monitoring multiple email inboxes as well as demonstrating an ability to deal with confidential information. Applicants also need to be able to very much work as part of a Team.
Please use your supporting statement to clearly evidence how your experience meets the essential criteria for this post. Support and training will be provided for the right candidate and all team members are encouraged to continue their professional development.
Main duties of the job
To undertake a range of clerical & administration duties within the Cancer Genetics Unit in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the Trust.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For more information, please refer to the job description and person specification.
- To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted appropriately.
- Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes
- To receive and send faxes & email on behalf of the Teams/Service.
- To take appropriate messages, recording details accurately.
- To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
- Provide clerical support for NHS & private Clinics.
Job description
Job responsibilities
For more information, please refer to the job description and person specification.
- To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted appropriately.
- Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes
- To receive and send faxes & email on behalf of the Teams/Service.
- To take appropriate messages, recording details accurately.
- To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
- Provide clerical support for NHS & private Clinics.
Person Specification
Education/Qualifications
Essential
- Good standard of general education to GCSE level, English & Mathematics
- Competent at Microsoft Excel, Word and Outlook
Experience
Essential
- Experience of working as part of a Team in an administrative or customer focused setting
Desirable
- Previous experience of working in a hospital or health care customer focussed environment Familiar with patient information systems
Skills Abilities/Knowledge
Desirable
- Knowledge of computerised patient administration system
Person Specification
Education/Qualifications
Essential
- Good standard of general education to GCSE level, English & Mathematics
- Competent at Microsoft Excel, Word and Outlook
Experience
Essential
- Experience of working as part of a Team in an administrative or customer focused setting
Desirable
- Previous experience of working in a hospital or health care customer focussed environment Familiar with patient information systems
Skills Abilities/Knowledge
Desirable
- Knowledge of computerised patient administration system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
