Job summary
The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe and is world renowned for cancer treatment and research. The Trust has an outstanding reputation for performance. An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the MDT Navigator Team.
The post holder will be responsible for ensuring patients referred to The Royal Marsden receive their treatment within the guidelines of the National Waiting Time targets. The post holder will make sure that patients are seen promptly following referral and treated within the appropriate timescale. This includes monitoring patients referred to other Trusts in the Network and influencing their patient pathway, via the local MDT. The post holder will also be responsible for administrative support and organisation of site-specific MDT meetings.
The Trust is committed to developing and delivering excellent customer focused service by treating patients, their families, friends, carers and staff with professionalism respect and dignity.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Main duties of the job
The post holder will be responsible for ensuring patients referred to The Royal Marsden receive their treatment within the guidelines of the National Waiting Time targets. The post holder will make sure that patients are seen promptly following referral and treated within the appropriate timescale. This includes monitoring patients referred to other Trusts in the Network and influencing their patient pathway, via the local MDT. The Post holder will have a base site depending with an element of cross site working. Once the post holder is fully trained and competent in their role Hybrid working can be applied.
By liaising and working with MDT members at referring trusts, the post holder will ensure that patients are referred to The Royal Marsden in a timely fashion, thereby enabling the Trust to treat by the target date. The post holder will be responsible for capturing information about patients; ensuring up-to-date relevant information is recorded on the Trust's databases and is fed back to referring organisations.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For more information, please refer to the job description and personspecification.
- To have full understanding of Trust and National targets relating to cancer and other waiting times and to navigate patients through their diagnostic and treatment pathways within these principles.
- To maintain the accuracy and effectiveness of the Trusts Patient Tracking database, ensuring it is kept up to date and current.
- To identify any patients likely to be referred to the Centre for definitive treatment, to assess the course of action required for the patient and to advise the local MDT Coordinators/Navigators of necessary escalations to diagnostic pathways thus ensuring National Cancer Waiting Time Targets are met.
- To proactively monitor urgent patients progress, highlighting problems to the clinical team and escalating where necessary according to local protocols.
- To attend the weekly patient tracking meeting and report on progress of 14 days, 31 days, subsequent 31 days, 62 days and 18 weeks patients to Service Managers and Performance and Strategy Team.
- To maintain a patients milestone record, recording all activities and actions taken to steer patients through the patient pathway.
- To liaise with clinicians, clinical nurse specialists, other medical staff, medical secretaries/PAs, and administrative staff and to ensure that all patients on a pathway are identified and tracked. This will involve negotiating with and instructing relevant personnel, departments and patients of clinic bookings/diagnostic tests/admissions that need to be arranged to ensure prompt treatment. Speaking to patients to confirm or change appointments as necessary
Job description
Job responsibilities
For more information, please refer to the job description and personspecification.
- To have full understanding of Trust and National targets relating to cancer and other waiting times and to navigate patients through their diagnostic and treatment pathways within these principles.
- To maintain the accuracy and effectiveness of the Trusts Patient Tracking database, ensuring it is kept up to date and current.
- To identify any patients likely to be referred to the Centre for definitive treatment, to assess the course of action required for the patient and to advise the local MDT Coordinators/Navigators of necessary escalations to diagnostic pathways thus ensuring National Cancer Waiting Time Targets are met.
- To proactively monitor urgent patients progress, highlighting problems to the clinical team and escalating where necessary according to local protocols.
- To attend the weekly patient tracking meeting and report on progress of 14 days, 31 days, subsequent 31 days, 62 days and 18 weeks patients to Service Managers and Performance and Strategy Team.
- To maintain a patients milestone record, recording all activities and actions taken to steer patients through the patient pathway.
- To liaise with clinicians, clinical nurse specialists, other medical staff, medical secretaries/PAs, and administrative staff and to ensure that all patients on a pathway are identified and tracked. This will involve negotiating with and instructing relevant personnel, departments and patients of clinic bookings/diagnostic tests/admissions that need to be arranged to ensure prompt treatment. Speaking to patients to confirm or change appointments as necessary
Person Specification
Personal qualities
Essential
- Self-motivated to produce good quality work
- Ability to maintain effectiveness and remain calm when under pressure, to cope with unexpected demands
- Awareness and maintenance of patient confidentiality
- Ability and willingness to handle highly confidential and sometimes distressing information without compromising confidentiality or trust
Qualifications / experience
Essential
- A-Levels or equivalent
- IT skills, including Excel, Word, Access
- Use of internet and email
- Presentation skills
Desirable
- Knowledge of medical terminology
- Use of patient information systems.
- Previous medical data management.
Skills and abilities
Essential
- Ability to communicate verbally in polite, clear and effective way, both face to face and on the telephone
- Ability to deal effectively with a wide range of people (e.g. medical & nursing staff, managers, admin staff) in a helpful manner, and to be willing and able to work as part of a team, to ensure effective patient journeys.
- Ability to establish and maintain a patient tracking database
- Ability to prioritise workload, and adjust own work in light of unexpected events or changing priorities. To be able to use own initiative planning own work for the day/week and work unsupervised where appropriate
- High level of accuracy and attention to detail required
- Audio-typing and copy-typing (minimum 30 wpm.)
- Physical activity associated with ensuring availability of notes - manual handling skills
Person Specification
Personal qualities
Essential
- Self-motivated to produce good quality work
- Ability to maintain effectiveness and remain calm when under pressure, to cope with unexpected demands
- Awareness and maintenance of patient confidentiality
- Ability and willingness to handle highly confidential and sometimes distressing information without compromising confidentiality or trust
Qualifications / experience
Essential
- A-Levels or equivalent
- IT skills, including Excel, Word, Access
- Use of internet and email
- Presentation skills
Desirable
- Knowledge of medical terminology
- Use of patient information systems.
- Previous medical data management.
Skills and abilities
Essential
- Ability to communicate verbally in polite, clear and effective way, both face to face and on the telephone
- Ability to deal effectively with a wide range of people (e.g. medical & nursing staff, managers, admin staff) in a helpful manner, and to be willing and able to work as part of a team, to ensure effective patient journeys.
- Ability to establish and maintain a patient tracking database
- Ability to prioritise workload, and adjust own work in light of unexpected events or changing priorities. To be able to use own initiative planning own work for the day/week and work unsupervised where appropriate
- High level of accuracy and attention to detail required
- Audio-typing and copy-typing (minimum 30 wpm.)
- Physical activity associated with ensuring availability of notes - manual handling skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
