Job summary
The post holder is responsible for collection, documentation, maintenance, and implementation of credit control standard operating procedures in order to maximise income and cash flow for Embassy accounts, while minimising bad debt to the Trust.
Main duties of the job
To effectively manage a portion of creditcontrol staff and ensure close liaison with private patient accounts, billing, systems and quality and coding to minimise the risk of future debt with regard to Embassy patients.
The post holder will also assist the Embassy Debt Manager with quality improvement projects and in these areas.
The post will have key responsibility for debt relating to Embassy's including liaison with and management of relationships.
The post holder will also liaison with all Team Leaders including the Service Improvement, Consultant Team, Billing Team, Missing LoG team.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
- To directly line manage a team of credit controllers who are responsible and accountable for the delivery of Private Care Credit Control in relation to Embassy sponsors.
- In conjunction with the Embassy Debt Manager, contribute to accurate, high-quality reports to support business cases for business developments, utilising activity and income projections.
- To provide weekly reports to management which reflect the position of the debt and action plans required to address in line with Trust policy pertinent to private activity credit control.
- To ensure the establishment and maintenance of good relationships and communication throughout the Directorate, and with the wider Trust, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
- To support the development of, and promote, the Trusts & Private Cares mission, values aims and objectives.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
- To directly line manage a team of credit controllers who are responsible and accountable for the delivery of Private Care Credit Control in relation to Embassy sponsors.
- In conjunction with the Embassy Debt Manager, contribute to accurate, high-quality reports to support business cases for business developments, utilising activity and income projections.
- To provide weekly reports to management which reflect the position of the debt and action plans required to address in line with Trust policy pertinent to private activity credit control.
- To ensure the establishment and maintenance of good relationships and communication throughout the Directorate, and with the wider Trust, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
- To support the development of, and promote, the Trusts & Private Cares mission, values aims and objectives.
Person Specification
Qualifications
Essential
- A level equivalent qualifications, GCSE's in Mathematics and English Language
Desirable
- University degree and/or management qualifications and/or credit control qualifications
Experience
Essential
- Experience of Medical Private Care financial activity
- Extensive credit control experience, management of aged debt, calculation and setting management targets.
- Management experience of staff.
- Negotiations experience.
Desirable
- Experience of Credit Control of Embassy Sponsors
Job related skills
Essential
- Ability to work under time pressure
- Demonstrate negotiation skills
- Problem solving
- Good communication and Interpersonal skills
- Strong writing skills with ability to adapt style as appropriate to circumstances
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with difficult customers
Desirable
Personal skills
Essential
- Conscientious and attentive to detail
- Ability to communicate with all level of staff and the public
- Ability to deal with customer issues/disputes in a polite and professional manner
Person Specification
Qualifications
Essential
- A level equivalent qualifications, GCSE's in Mathematics and English Language
Desirable
- University degree and/or management qualifications and/or credit control qualifications
Experience
Essential
- Experience of Medical Private Care financial activity
- Extensive credit control experience, management of aged debt, calculation and setting management targets.
- Management experience of staff.
- Negotiations experience.
Desirable
- Experience of Credit Control of Embassy Sponsors
Job related skills
Essential
- Ability to work under time pressure
- Demonstrate negotiation skills
- Problem solving
- Good communication and Interpersonal skills
- Strong writing skills with ability to adapt style as appropriate to circumstances
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with difficult customers
Desirable
Personal skills
Essential
- Conscientious and attentive to detail
- Ability to communicate with all level of staff and the public
- Ability to deal with customer issues/disputes in a polite and professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
