Job summary
The Royal Marsden Hospital (RM) puts patients at the heart of everything we do. We are committed to ensuring our patients have the best experience and that patients, carers and members of the public can be involved and engaged in our work in many different ways.
An exciting opportunity has arisen within the Nursing Risk and Quality Division for a dynamic and enthusiastic individual to be a Patient and Public Involvement and Engagement Coordinator and work alongside the Head of Patient & Public Involvement & Engagement Lead (PPI/E)The ideal candidate will have professional experience of patient and public involvement and engagement and of communicating with members of the public from a wide range of backgrounds and variety of characteristics. A working knowledge of the benefits, issues and initiatives related to PPI/E is essential. The post holder will always work with a high degree of discretion and initiative, respecting confidentiality of information.The post holder will frequently be the first point of contact for key stakeholders (including our public contributors), exhibiting excellent communication skills, both verbal and written, and developing excellent working relations, dealing with complex and sensitive information.
This is a busy and demanding role and the post holder will need to have a flexible approach to work. Experience in services, community or voluntary environment is essential; previous experience in a health care setting would be an advantage.
Main duties of the job
The post holder will provide a dedicated, professional, efficient, and effective support for patient and public involvement and engagement activities in clinical services to the Head of Patient & Public Involvement & Engagement Lead (PPI/E).
The ideal candidate will have some professional experience of patient and public involvement and engagement and of communicating with members of the public from a wide range of backgrounds and variety of characteristics. A working knowledge of the benefits, issues and initiatives related to PPI/E is essential. The post holder will always work with a high degree of discretion and initiative, respecting confidentiality of information. The post holder will frequently be the first point of contact for key stakeholders (including our public contributors), exhibiting excellent communication skills and developing excellent working relations, dealing with complex and sensitive information. They will coordinate meetings, patient and public involvement and engagement activities. The role will include conducting audits, PPI analysis and report writing, and regular supervision of patient and public stakeholders and their activities - including PPIE Agreements and payment of reward and expenses.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the Job Description/Person Specification.
- Monitor the PPIE generic email accounts, responding to queries or direct to the Patient and Carer Advisory Group (PCAG), other patient groups or panels or the Head of Patient Involvement and Engagement. These may be requests from patient and public contributors and professionals, i.e., Trust information, meetings, etc.; including challenging and demanding requests which require negotiating skills to resolve
- Provide and receive complex information where persuasive or reassuring skills may be required and deal with sensitive issues where there are barriers to understanding.
- Administer and coordinate PPIE activities, including organizing and administering PPIE workgroups/focus groups on behalf of clinical, nursing, or other professional staff and managing requests from professionals for PPIE support. This may include advertising, administering registrations, invites and evaluations, record outcomes and provide reports.
- Type and circulate papers, minutes, timetables, memoranda, etc. for meetings, and support/prepare PowerPoint presentations and other materials.
- Network with and coordinate PCAG being the first point of contact, sending requests, scheduling meetings, sending invites, circulating papers; compiling reports, i.e., collecting, synthesizing and summarizing patient and public contributions and professionals feedback and involvement, including recommendations.
- Network with and coordinate the Equality, Diversity and Inclusion Patient and Public Contributors Group and other patient, public, partnership, and professional groups, as and when required scheduling meetings, sending invites, circulating papers, writing minutes/notes; compiling reports, i.e., collecting, synthesizing, and summarizing patient and public contributions and professionals actions and ideas, including recommendations.
Job description
Job responsibilities
For further information please refer to the Job Description/Person Specification.
- Monitor the PPIE generic email accounts, responding to queries or direct to the Patient and Carer Advisory Group (PCAG), other patient groups or panels or the Head of Patient Involvement and Engagement. These may be requests from patient and public contributors and professionals, i.e., Trust information, meetings, etc.; including challenging and demanding requests which require negotiating skills to resolve
- Provide and receive complex information where persuasive or reassuring skills may be required and deal with sensitive issues where there are barriers to understanding.
- Administer and coordinate PPIE activities, including organizing and administering PPIE workgroups/focus groups on behalf of clinical, nursing, or other professional staff and managing requests from professionals for PPIE support. This may include advertising, administering registrations, invites and evaluations, record outcomes and provide reports.
- Type and circulate papers, minutes, timetables, memoranda, etc. for meetings, and support/prepare PowerPoint presentations and other materials.
- Network with and coordinate PCAG being the first point of contact, sending requests, scheduling meetings, sending invites, circulating papers; compiling reports, i.e., collecting, synthesizing and summarizing patient and public contributions and professionals feedback and involvement, including recommendations.
- Network with and coordinate the Equality, Diversity and Inclusion Patient and Public Contributors Group and other patient, public, partnership, and professional groups, as and when required scheduling meetings, sending invites, circulating papers, writing minutes/notes; compiling reports, i.e., collecting, synthesizing, and summarizing patient and public contributions and professionals actions and ideas, including recommendations.
Person Specification
Education/Qualifications
Essential
Desirable
- Evidence of Continuing Professional Development
Experience
Essential
- Experience of patient and public involvement and engagement
- Experience in administration in services and/ or community / voluntary sector
- Experience of using and managing spreadsheets and databases
- Experience of coordinating workshops, focus groups and events
- A working knowledge of the benefits, issues and initiatives related to Patient and Public Involvement and Engagement (PPI/E)
Desirable
- Experience of working within a health environment
- Experience of using the SBS Procurement System
- Experience of using HealthRoster
Skills Abilities/knowledge
Essential
- Good standard of written and spoken English
- Excellent administrative/organisational skills
- Excellent communications skills, with the ability to deal with complex and sensitive information, and interact appropriately with all stakeholders, i.e., professionals, patients and the public
- Computer literate with knowledge of MS Outlook, Word, Excel, PowerPoint, MS Teams and Zoom.
- Ability to maintain a database and collate audit information.
- Ability to work on own initiative and to prioritize and manage workload
- Demonstrable ability to share information and work as part of a team
- Ability to meet tight deadlines
- Ability to produce accurate and consistent work with attention paid to detail
Desirable
- Excellent Keyboard skills
- Ability to co-ordinate the role of others, including the ability to negotiate effectively
- Ability to exercise personal responsibility/initiative within appropriate boundaries
- Highly developed literacy and numeracy skills
Person Specification
Education/Qualifications
Essential
Desirable
- Evidence of Continuing Professional Development
Experience
Essential
- Experience of patient and public involvement and engagement
- Experience in administration in services and/ or community / voluntary sector
- Experience of using and managing spreadsheets and databases
- Experience of coordinating workshops, focus groups and events
- A working knowledge of the benefits, issues and initiatives related to Patient and Public Involvement and Engagement (PPI/E)
Desirable
- Experience of working within a health environment
- Experience of using the SBS Procurement System
- Experience of using HealthRoster
Skills Abilities/knowledge
Essential
- Good standard of written and spoken English
- Excellent administrative/organisational skills
- Excellent communications skills, with the ability to deal with complex and sensitive information, and interact appropriately with all stakeholders, i.e., professionals, patients and the public
- Computer literate with knowledge of MS Outlook, Word, Excel, PowerPoint, MS Teams and Zoom.
- Ability to maintain a database and collate audit information.
- Ability to work on own initiative and to prioritize and manage workload
- Demonstrable ability to share information and work as part of a team
- Ability to meet tight deadlines
- Ability to produce accurate and consistent work with attention paid to detail
Desirable
- Excellent Keyboard skills
- Ability to co-ordinate the role of others, including the ability to negotiate effectively
- Ability to exercise personal responsibility/initiative within appropriate boundaries
- Highly developed literacy and numeracy skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
