OPD Manager

Job description

Job responsibilities

This role is eligible for visa sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. Sponsorship can only be provided where applicants meet the specific requirements set by UKVI, including the relevant skill and salary thresholds, and any role-specific criteria. For example, applicants for the Senior HCA role must be able to evidence a minimum of 2 years experience in the same role to qualify for sponsorship.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

Main duties andresponsibilities

Communication

Work collaboratively with clinical nursing experts including OPD Matron, Clinical Teams, Consultant Nurses, Nurse Specialists and Practice Development Nurses in the development of expert, personal centred practice.

• Provide professional leadership within the department ensuring that all staff useevidence basedpractise and adhere to the NMC code of professional conduct

Be able todemonstratea high degree of motivation and innovation.

Deal with patient / relative complaints proactively to minimise the risk of them becoming formal.Appropriately investigate complaints ina timelymanner, andprovide response asrequired.

Communicate effectively with the department team ensuring that there are daily huddles and ensure robust systems exist so that staff feel informed.

To contribute positively to the effectiveness and efficiency of the teams in which he/she works.

Be able to work in a multi-professional environment ensuring most effective use of all members of those professional teams.

Display strong leadership and positivity to the department team during times of increased pressure on resources, staffing crises, or bed pressures, working with divisional leads to assess risks across the division and how these can be minimised.

Ensure any safeguarding issues are raised appropriately to lead nurses to enable investigation in relation to vulnerable adults or children.

Report / action any accidents, incidents or undue occurrences reported to you orwitnessedby you in line with Trust policy.Ensure proactive investigation of any clinical incidents, undertaking root cause analysis ifindicated, ensuring action plans are developed as needed.

Ensure that Infection control audits such as high impact interventions and hand hygiene audits are undertaken asrequired, and any issues or trends in poor compliance are addressed.

Strive to continually improve department environment tohigh standardsensuring action plans from patient environment audits aremaintained.

Work in collaboration with clinical leads in relation to national initiatives, Care quality commissionstandardsand NICE guidelines.

Contribute to the process of risk management within the Divisions particularlywith regard toissues related to nursing and other professional matters

Servicedelivery andimprovement

Be able to develop, motivate and lead a team by usingobjectivesin line with department,sub specialtyand corporate goals.

Actively audit and proactively manage essential care against complaints, improvements, criticalincidentsand the essence of care benchmarking.

Ensure the departmentobjectivesare set in line with the Divisional and Trustobjectives.

Ensure that the quality of patient care is assured by involvement in the implementation of essence of care and regular benchmarking of the standards at department level.

Ensure the clinical environments reflect a high standard of cleanliness, be proactive in response to any issues raised in cleaning audits or patient environment inspections

Demonstratea logical,flexibleand innovative approach to problem solving.

Monitorkey performance indicators,identifytrendsandtake action to maintainlevels of acceptable performance.

Prepare and evaluate staffing rosters, adjust accordingly to provide cover with the required skill mix making best use of resources available. Minimise the use for bank and agency staff by relocation of staff as needed to cover rota effectively.

Assume responsibility for appointing staff to your area in line with recruitment policy and budget allocation

Assess current and futuremanpowerneeds including a continual review of skill mix in conjunction with the OPD Matron.

Ensure equipment is regularlymaintainedand serviced in line with hospital policy and manufacturers recommendations.

Ensure medical devices folder for all equipment on the ward is kept updated with any new equipment and training records are up to date

To have responsibility for risk management and health and safety in the workplace, by being proactive in raising risks with divisional management team and ensuring adequate controls are in place to manage these risks.

Work with PALS to ensure that areas of concern are addressed effectively.

Support and promote the development and implementation of nursing care services that reflect the principles of Clinical Governance.

To contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.

Ensurehigh levelsof patient satisfaction, ensure patient questionnaires aremonitoredand any required actions implemented

Manage the department budget under the guidance of the OPD Matron.Ensure that pay and non-pay costs are examined monthly and examine ways to bring budget in line, or raise cost pressures with OPD Matron

Peoplemanagement anddevelopment

Ensure a supportive teaching and learning environment is in place.

Ensure all staff are working to their required level of clinical and professional competence, developing all staff toattaincompetence as highlighted at appraisal

Act as a role model and ensure effective staff supervision with clinical practice, working with staff and patients in an advisory, teaching and support capacity andmaintainingprofessional competence,authorityand credibility.

To lead onand ensureappraisals are undertaken for all team members on an annual basis ensuring feedback on performance is given at regular intervals throughout the year.Recommend the needs for staff development and trainingwhereidentifiedby this process, ensuring training needs analysis is provided for the department.

Teach andfacilitatelearning for all nursing students in liaison with the University, and for health care assistants undertaking NVQ/care certificatetraining.

To provide induction fornew staffmembers which meet with legal requirements such as Health & Safety, Drugs etc. and set standards.

Ensure newly qualified nurses are provided with a preceptorship period

To promote the principles of Improving Working Lives amongst your team ensuring fairness and equity.

Ensure staff sickness is managed proactively within Trust policy.

To fullyparticipatein the Trusts appraisal system review and personal development planning process on an annual basis.

• Responsible for carrying out duties in line with the Trusts e-rostering processes, including managing rosters, supporting staff allocation, and contributing to effective budget reconciliation and workforce planning

Patientcaredelivery

Act as an expert practitionerdemonstratingspecialist knowledge,skillsandexpertisewithin the area of work and within the context of changing health care provision.

Ensure the control and custody of all medications and drugsin accordance withUHSussextrust policy and statutory regulations.

Ensure the needs of older people and their supporters are kept central to practice and service development.

Ensure privacy and dignity of patients and clients is key in provision of nursing care and clinical practice of all staff

Learninganddevelopment

• Attend mandatory training updates as required.

• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

• Identify own learning needs and jointly plan training requirements with your line manager

• Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Person Specification

Professional registration

Essential

• RN - Level 1
• Educated to Diploma/Degree Level
• Practice Supervisor/Practice Assessor

Desirable

• Leadership qualification

Experience/qualifications

Essential

• NMC registered
• Band 6 experience

Desirable

• Outpatient experience
• Experience working within the NHS

Skills

Essential

• Extensive clinical and professional knowledge
• Demonstrates a high standard of patient care
• Audit skills
• Understanding of budget management

People Management

Essential

• Experience managing a team
• Experience managing rosters and skill mix
• Conflict management and negotiation skills

Desirable

• Managing staff appraisals
• Sickness and behaviour management
• Supporting staff with personal and professional development
• Recruitment experience

Equality, diversity & inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

St Richards

Chichester

PO19 6SE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)