Job summary
We are looking for an enthusiastic and motivated individual to provide efficient front of house service to our Dermatology Administration Team.
We are looking for a friendly first port of call, who can work well both within a team and unsupervised. The successful candidate will be responsible for booking patients into their appointments, distributing, collecting and uploading any requested forms, outcoming and booking patient appointments, allocating referrals to correct clinics and any other duties as appropriate.
Attention to detail and accuracy are key in this busy departmental role. The successful candidate will need to be IT competent and have experience with a variety of software and work well within a team.
NHS experience and medical terminology would be advantageous, though not essential as full training will be provided to the successful candidate.
Main duties of the job
Meet and greet all patients within our dermatology department
Booking/Rebooking and outcoming of all dermatology appointments
Allocating Referrals to correct clinics and site
Distributing, collecting and uploading any requested forms
Electronic Filing: maintain accurate electronic filing of patient records and documentation
Supporting with rota allocations
Respond to patient queries via email and telephone
About us
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Main Duties and Responsibilities Meet and greet all patients within our dermatology department Booking/Rebooking and outcoming of all dermatology appointments Allocating Referrals to correct clinics and site Distributing, collecting and uploading any requested forms Electronic Filing: maintain accurate electronic filing of patient records and documentation Supporting with rota allocations Respond to patient queries via email and telephoneCommunication Answer telephone and email queries in a timely and courteous manner,ensuring queries are responded to efficiently. Meet and greet all patients within our dermatology department To handle difficult situations and sensitive information in a calm andprofessional manner Liaising with clinicians, registrars, specialist nurses and other members of our clinical and non-clinical teams, ensuring patient care is delivered to the highest standard.
Key relationshipsGeneral ManagerOperational ManagerDirectorate Support ManagerSpecialty Co-OrdinatorsAdmin Support Secretary
Service Delivery and Improvement To manage and prioritise own workload and be able to work independently. Ensure all dermatology patient referrals allocated to correct clinics. Ensure clinics are fully utilised, booking appointments in the appropriateslots/clinics. Escalate any departmental concerns or operational issues that preventservice delivery to the line manager.People Management and Development Attend appropriate training to fulfil role. Meet contractual obligations to comply with mandatory training. Manage and prioritise own workload and be able to work independently To participate in the promotion of a positive learning environment and to always act as a role model, at all times. Communicate with patients in a professional and caring manner.Patient Care Delivery Dealing with enquiries and issues raised in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public, in line with Trust Values. Maintain confidentiality in all aspects of the role including claims andcomplaints. Ensure that patient contact details are correct on referrals and PAS,contacting GP surgeries when necessary to obtain more up to date oradditional details.
Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work,internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Main Duties and Responsibilities Meet and greet all patients within our dermatology department Booking/Rebooking and outcoming of all dermatology appointments Allocating Referrals to correct clinics and site Distributing, collecting and uploading any requested forms Electronic Filing: maintain accurate electronic filing of patient records and documentation Supporting with rota allocations Respond to patient queries via email and telephoneCommunication Answer telephone and email queries in a timely and courteous manner,ensuring queries are responded to efficiently. Meet and greet all patients within our dermatology department To handle difficult situations and sensitive information in a calm andprofessional manner Liaising with clinicians, registrars, specialist nurses and other members of our clinical and non-clinical teams, ensuring patient care is delivered to the highest standard.
Key relationshipsGeneral ManagerOperational ManagerDirectorate Support ManagerSpecialty Co-OrdinatorsAdmin Support Secretary
Service Delivery and Improvement To manage and prioritise own workload and be able to work independently. Ensure all dermatology patient referrals allocated to correct clinics. Ensure clinics are fully utilised, booking appointments in the appropriateslots/clinics. Escalate any departmental concerns or operational issues that preventservice delivery to the line manager.People Management and Development Attend appropriate training to fulfil role. Meet contractual obligations to comply with mandatory training. Manage and prioritise own workload and be able to work independently To participate in the promotion of a positive learning environment and to always act as a role model, at all times. Communicate with patients in a professional and caring manner.Patient Care Delivery Dealing with enquiries and issues raised in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public, in line with Trust Values. Maintain confidentiality in all aspects of the role including claims andcomplaints. Ensure that patient contact details are correct on referrals and PAS,contacting GP surgeries when necessary to obtain more up to date oradditional details.
Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work,internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Person Specification
Essential & Desirable
Essential
- GCSE Maths English ICT Grade C/4 or equivalent
- NHS/Admin Experience
- Able to work autonomously and as part of a team
- Demonstrates Trust Values and Behaviours
- Knowledge and experience working with Microsoft packages
Desirable
- Knowledge and experience working with NHS systems/applications
- Medical Terminology
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Essential & Desirable
Essential
- GCSE Maths English ICT Grade C/4 or equivalent
- NHS/Admin Experience
- Able to work autonomously and as part of a team
- Demonstrates Trust Values and Behaviours
- Knowledge and experience working with Microsoft packages
Desirable
- Knowledge and experience working with NHS systems/applications
- Medical Terminology
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
