Job summary
We have an exciting opportunity within our dynamic team to recruit a full -time team administrator to support the Endoscopy and Gastroenterology service within St Richard's hospital. We are looking for a flexible, adaptable and proactive candidate. With the ability to work under pressure in a fast paced environment
previous applicants need not apply
Main duties of the job
To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis using both own initiative as well as direction from supervision of senior colleagues. This job role covers: data entry to facilitate patient procedure and outpatient appointment booking and management of waiting lists
About us
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
To provide a quality Endoscopy Service within the University Sussex Hospitals NHS Trust by ensuring the most effective use of resources and meeting Joint Advisory Group (JAG) accreditation standards. The administration support sits in two units within Worthing and St Richards Hospitals; therefore the admin staff are expected to work within both units as cross cover when staffing needs require.
Job description
Job responsibilities
To provide a quality Endoscopy Service within the University Sussex Hospitals NHS Trust by ensuring the most effective use of resources and meeting Joint Advisory Group (JAG) accreditation standards. The administration support sits in two units within Worthing and St Richards Hospitals; therefore the admin staff are expected to work within both units as cross cover when staffing needs require.
Person Specification
Qualifications
Essential
- GCSE English or NVQ equivalent
- General education
Knowledge and experience.
Essential
- Previous 12 months clerical experience in a relevant role.
- 12 months experience of working in a call centre/booking office with waiting list management
Desirable
- Knowledge of medical terminology.
- Previous Nhs experience.
Communication and Relationship
Essential
- Good interpersonal and negotiation skills
- Communication and telephone skills
Analytical and Judgmental
Essential
- Ability to work on own initiative
Planning and Organisational
Essential
- The ability to manage waiting lists; exercising skills in prioritising against waiting list targets and requirements.
- The ability to talk to members of staff at all levels
- Good organisational and planning skills.
- Time management skills and ability to organise and prioritise own workload with conflicting priorities
Patient/Client Care
Essential
- Ability to show empathy and understanding
- Attention to detail when interacting with patient records; data quality minded
Policy & Service Development
Essential
- Ability to deal with difficult conflict situations
- Committed, motivated and flexible approach to work.
- Engagement with continuous improvement to drive change within own work and outward team.
Equality, Diversity and Inclusion
Essential
- oEvidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues.
Person Specification
Qualifications
Essential
- GCSE English or NVQ equivalent
- General education
Knowledge and experience.
Essential
- Previous 12 months clerical experience in a relevant role.
- 12 months experience of working in a call centre/booking office with waiting list management
Desirable
- Knowledge of medical terminology.
- Previous Nhs experience.
Communication and Relationship
Essential
- Good interpersonal and negotiation skills
- Communication and telephone skills
Analytical and Judgmental
Essential
- Ability to work on own initiative
Planning and Organisational
Essential
- The ability to manage waiting lists; exercising skills in prioritising against waiting list targets and requirements.
- The ability to talk to members of staff at all levels
- Good organisational and planning skills.
- Time management skills and ability to organise and prioritise own workload with conflicting priorities
Patient/Client Care
Essential
- Ability to show empathy and understanding
- Attention to detail when interacting with patient records; data quality minded
Policy & Service Development
Essential
- Ability to deal with difficult conflict situations
- Committed, motivated and flexible approach to work.
- Engagement with continuous improvement to drive change within own work and outward team.
Equality, Diversity and Inclusion
Essential
- oEvidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
