University Hospitals Sussex NHS Foundation Trust (279)

Flow-Coordinator Emergency Department

The closing date is 11 September 2025

Job summary

** THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES **

To work within the nurses' station, within the clinical area alongside all clinical staff and patients. To provide a comprehensive and efficient operational and clerical service to the A&E co-ordinator and emergency care team, ensuring all work is prioritised according to the demands of the department. This will include aiding inclusive of communication, target and performance adherence, quality data capture and assisting in positive flow-through. The Flow Coordinator will contribute to the smooth and efficient running of the department. Operations Assistant October 2015 2 The post holder will work under the supervision of the A&E co-ordinator/Shift Leader and management from the Administration Manger for the Acute Floor. The Flow Coordinator will be responsible for managing their own workload in conjunction with demands from varying members of the Emergency Care MDT. The Flow Coordinator will contribute to the smooth and efficient running of the Department. Acute floor knowledge is essential to this role.

Main duties of the job

Often attend to the bereaved or distressed. This may include but is not exhaustive to comforting both relatives and patients following traumas or medical emergencies, caring for individuals who have been immediately affected by death of a loved one, communicating with and tending to individuals who are confused, intoxicated or abusive.

Required to work flexible shifts, weekends, and unsociable hours, at times asked to stay on past shift if department is under pressure.

Communicate and work within a stressful, time-conscious environment with high potential for abuse or being witness to harrowing and distressing sights.

Will be expected to work at speed with a high level of accuracy. This includes patient contact, manual handling, manipulating heavy equipment and transferring patients and equipment.

Must be prepared to work effectively whilst being exposed to frequent highly distressing or highly emotional circumstances. Daily exposed to highly distressing and emotional circumstances such as dealing with relatives of deceased patients, paediatric death and trauma.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate information pack - University Hospitals Sussex NHS Foundation Trust

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

279-7266898-AUG25

Job locations

Princess Royal Hospital

Lewes Road

Haywards Heath

RH16 4EX

Job description

Job responsibilities

Have an extensive working understanding of medical terminology to enter data into the correct diagnosis sections of Symphony, the stand-alone A&E IT system. This includes understanding and inputting diagnoses and treatments, writing x-ray forms, pathology forms, GP letters etc.

Maintain accurate and complete records for all patient attendances, including admitting and discharging patients on symphony where appropriate. Be able to provide reports on selected patients as required within very short time frames; thereby ensuring BSUH can demonstrate compliance with national standards and targets.

Ability to use Symphony system to review patient information and track notes.

Understand and read patients notes and diagnoses to translate this information competently onto the symphony system.

Sound knowledge of the Emergency department processes and pathways to assist in patient flow management effectively. This would be achieved through in house and external training and development. This sound knowledge enables the post holder to use their own judgement to pre-empt next actions, from several options, for example requesting monitored beds for cardiac patients or side rooms for patients with potentially infective illnesses on behalf of the nurse coordinating the given area.

Identify and report IT and equipment problems as per protocol, whilst providing advice and guidance to multidisciplinary team members concerning computers, computer programmes and printers. Responsible for ensuring stationery and certain other stock item supplies are maintained.

Job description

Job responsibilities

Ability to use Symphony system to review patient information and track notes.

Understand and read patients notes and diagnoses to translate this information competently onto the symphony system.

Person Specification

essential

Essential

Experience and ability to work in multi-professional teams
knowledge of the acute floor or equivalent
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
knowledge of symphony

Desirable

Good Understanding of policies and proceedures
Good telephone manner and excellent customer service skills.
Effective Leadership Skills

Equality, Diversity & Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role).
Evidence of having undertaken own development to improve understanding of equalities issues

Person Specification

essential

Essential

Experience and ability to work in multi-professional teams
knowledge of the acute floor or equivalent
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
knowledge of symphony

Desirable

Good Understanding of policies and proceedures
Good telephone manner and excellent customer service skills.
Effective Leadership Skills

Equality, Diversity & Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role).
Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Princess Royal Hospital

Lewes Road

Haywards Heath

RH16 4EX

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Princess Royal Hospital

Lewes Road

Haywards Heath

RH16 4EX

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)