Job summary
We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist.
You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department.
Main duties of the job
You will have experience of dealing with the general public and be able to manage difficult situations. Good IT and keyboard skills are essential. You will need GCSE or equivalent in English Language and Maths together with good verbal and written communication skills.
You will have to work in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you makeand feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate information pack - University Hospitals Sussex NHS Foundation Trust
Job description
Job responsibilities
You will need to be able to remain calm in a pressured and stressful environment. A good telephone manner, confidence and a positive attitude is essential. You will be able to demonstrate sensitivity and discretion when dealing with matters that are confidential in nature.
You will be expected to complete a number of administrative tasks and, therefore, must be able to multi-skill whilst ensuring that all work is completed to a high standard.
This role forms part of a fixed rota providing cover 24 hours a day, 7 days a week, 365 days a year. You will need to be able to work days, evenings, nights, weekends and Bank Holidays, including Christmas and New Year on a fixed 4 week rolling rota. You will need to be flexible to cover colleagues shifts for annual leave and sickness, sometimes at short notice.
If you are a dynamic, friendly and adaptable personality who enjoys diversity, this could be the role for you.
Job description
Job responsibilities
You will need to be able to remain calm in a pressured and stressful environment. A good telephone manner, confidence and a positive attitude is essential. You will be able to demonstrate sensitivity and discretion when dealing with matters that are confidential in nature.
You will be expected to complete a number of administrative tasks and, therefore, must be able to multi-skill whilst ensuring that all work is completed to a high standard.
This role forms part of a fixed rota providing cover 24 hours a day, 7 days a week, 365 days a year. You will need to be able to work days, evenings, nights, weekends and Bank Holidays, including Christmas and New Year on a fixed 4 week rolling rota. You will need to be flexible to cover colleagues shifts for annual leave and sickness, sometimes at short notice.
If you are a dynamic, friendly and adaptable personality who enjoys diversity, this could be the role for you.
Person Specification
Knowledge
Essential
- Educated to GCSE standard including english and maths
- Experience of working with patient contact
- Fast and accurate data skills
- Experience working in a front facing role
Desirable
- Experience in an acute NHS trust
- Aptitude with Microsoft Outlook and Word
- Dealing with complaints
Skills
Essential
- Excellent communication skills: well developed levels of patience, and excellent listening skills.
- High levels of tact and empathy required
- Ability to be courteous and professional at all times even when under emotional pressure and in situations concerning clinical / emotional trauma
- Time management and ability to prioritise
- Be logical and methodical whilst multi-tasking when dealing with frequent interruptions.
Analytical Skills
Essential
- Confidents to escalate situations to appropriate sources of help when necessary eg senior member of staff, Security, Police
Physical Skills
Essential
- Listening and observation skills
Patient/Client Care
Essential
- Must remain calm under pressure and be adaptable and versatile
- Postholders may be exposed to distressing events involving patients eg clinical and emotional trauma and should therefore have high levels of emotional tolerance.
- Must be able to maintain high levels of tact, empathy, sensitivity whilst dealing with patients and visitors
Information Resources/ IT
Essential
- Knowledge of Microsoft package ability to learn and use multiple systems
- Accurate data entry skills
Personal Qualities and attributes
Essential
- Team player in a fast-paced work environment
- Ability to work autonomously
Other Qualities
Essential
- Postholders will be required to work a shift pattern of hours that will include working unsocial hours eg evenings, weekends, nights and Public Holidays (including Christmas and New Year)
- Maintain high standards of personal conduct, dress and personal hygiene in accordance with Trust uniform policy
- Maintain the security and confidentiality of all patient records
Equality, Diversity, and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Person Specification
Knowledge
Essential
- Educated to GCSE standard including english and maths
- Experience of working with patient contact
- Fast and accurate data skills
- Experience working in a front facing role
Desirable
- Experience in an acute NHS trust
- Aptitude with Microsoft Outlook and Word
- Dealing with complaints
Skills
Essential
- Excellent communication skills: well developed levels of patience, and excellent listening skills.
- High levels of tact and empathy required
- Ability to be courteous and professional at all times even when under emotional pressure and in situations concerning clinical / emotional trauma
- Time management and ability to prioritise
- Be logical and methodical whilst multi-tasking when dealing with frequent interruptions.
Analytical Skills
Essential
- Confidents to escalate situations to appropriate sources of help when necessary eg senior member of staff, Security, Police
Physical Skills
Essential
- Listening and observation skills
Patient/Client Care
Essential
- Must remain calm under pressure and be adaptable and versatile
- Postholders may be exposed to distressing events involving patients eg clinical and emotional trauma and should therefore have high levels of emotional tolerance.
- Must be able to maintain high levels of tact, empathy, sensitivity whilst dealing with patients and visitors
Information Resources/ IT
Essential
- Knowledge of Microsoft package ability to learn and use multiple systems
- Accurate data entry skills
Personal Qualities and attributes
Essential
- Team player in a fast-paced work environment
- Ability to work autonomously
Other Qualities
Essential
- Postholders will be required to work a shift pattern of hours that will include working unsocial hours eg evenings, weekends, nights and Public Holidays (including Christmas and New Year)
- Maintain high standards of personal conduct, dress and personal hygiene in accordance with Trust uniform policy
- Maintain the security and confidentiality of all patient records
Equality, Diversity, and Inclusion
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
