University Hospitals Sussex NHS Foundation Trust (279)

Emergency Floor Support Manager

The closing date is 12 August 2025

Job summary

The post holder will provide an admin service to support the Acute Assessment Unit, including Same Day Emergency Care (SDEC). The successful applicant will work closely with the Consultants, Senior Nursing Team and Ward Clerks in the unit to ensure exceptional care and patient experience for patients attending the unit. The role also includes admin support for medical team rotas and training to ensure accurate data collection on the unit. It will also support governance and performance.

Main duties of the job

To undertake a range of duties including administrative support for the medical and nursing staff, maintaining rota and leave management. Collating information and action logs to enhance governance and performance. Facilitate improvement in quality of care. Develop and maintain effective and efficient admin service and support strategic developments. Manage monthly meetings and maintain and monitor action logs from these meetings. Provide day to day line management of the ward clerks in liaison with the senior nursing team. Manage complaints and resolve any patient issues that arise.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack

https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

279-7253944-JUL25

Job locations

Worthing Hospital

Worthing

BN11 2DH


Job description

Job responsibilities

Please see attached full job description and person specification for comprehensive description of responsibilities.

Job description

Job responsibilities

Please see attached full job description and person specification for comprehensive description of responsibilities.

Person Specification

Experience/Qualifications

Essential

  • GCSE Maths and English
  • Educated to diploma level or equivalent experience
  • Over 3 years experience working in an acute NHS Trust
  • Proficient working with Microsoft packages (Word, Excel, Outlook, Powerpoint)

Desirable

  • Experience of internal IT systems
  • Experience working in an Acute Assessment Unit/Emergency Department
  • Experience at undertaking audits

Skills

Essential

  • Excellent organisational skills
  • Ability to work to tight deadlines
  • Experience of training staff

Desirable

  • Experience in organisation and coordination of meetings including minutes
  • Experience in electronic rota management

People Management

Essential

  • Experience of team management

Desirable

  • Understanding of Statutory and Mandatory Training

Specific Requirement

Essential

  • Ability to work flexibly and effectively in a team

Equality, Diversity, and Inclusion

Essential

  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification

Experience/Qualifications

Essential

  • GCSE Maths and English
  • Educated to diploma level or equivalent experience
  • Over 3 years experience working in an acute NHS Trust
  • Proficient working with Microsoft packages (Word, Excel, Outlook, Powerpoint)

Desirable

  • Experience of internal IT systems
  • Experience working in an Acute Assessment Unit/Emergency Department
  • Experience at undertaking audits

Skills

Essential

  • Excellent organisational skills
  • Ability to work to tight deadlines
  • Experience of training staff

Desirable

  • Experience in organisation and coordination of meetings including minutes
  • Experience in electronic rota management

People Management

Essential

  • Experience of team management

Desirable

  • Understanding of Statutory and Mandatory Training

Specific Requirement

Essential

  • Ability to work flexibly and effectively in a team

Equality, Diversity, and Inclusion

Essential

  • Evidence of having championed diversity in previous roles
  • Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Worthing

BN11 2DH


Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Worthing

BN11 2DH


Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Manager Urgent and Emergency Care

Nikki Hoar

nikki.hoar@nhs.net

07795825014

Details

Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

279-7253944-JUL25

Job locations

Worthing Hospital

Worthing

BN11 2DH


Supporting documents

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