Voluntary Services Administrator

Job description

Job responsibilities

Communication

• Communicate effectively and maintain good working relationships with clinical and non-clinical colleagues, volunteers within the organisation and potential volunteers making enquiries.

• Provide a co-ordinated, efficient and professional service; corresponding with volunteers, external organisations and internal colleagues via email, telephone, video call and in person.

• Build strong working relationships with staff and help to raise the profile of volunteering across the hospital.

• Work collaboratively with colleagues across all Voluntary Services Teams to share best practice and learning.

Service Delivery and Improvement

• Contribute to the development, maintenance and implementation of the Trusts policies and operating procedures within the remit of the role.

• Assist the Voluntary Services Coordinator in the recruitment of high-quality volunteers by processing pre-volunteering checks.

• Provide efficient administrative support including responding professionally to all written and or verbal enquiries from staff, volunteers or external organisations. Maintain the Volunteer Management System, volunteer files, placement records and departmental records.

People Management and Development

• Respond promptly to existing volunteer queries or concerns and work with the Head of Voluntary Services, Voluntary Services Managers and the relevant team member to resolve any issues efficiently and as effectively as possible.

• Input data on to the Volunteer Management System and ensure records are accurate and kept up to date.

• Respond promptly to application enquiries and provide relevant information to prospective volunteers.

Patient Care Delivery

• Support volunteers to provide non-clinical assistance to ward staff which will give clinical staff additional time to care

Learning and Development

• Support all mandatory training updates as required.

• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.

• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

• Identify own learning needs and jointly plan training requirements with your line manager

• Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Person Specification

Experience and qualifications

Essential

• Experience/Qualifications
• Skills
• People Management and Development
• Specific Requirements

Desirable

• Experience/Qualifications
• Skills
• People Management and Development
• Specific Requirements

Equality, Diversity, and Inclusion

Essential

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Royal Sussex County Hospital, Brighton

Eastern Road, Brighton,

Brighton

BN2 5BE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)