Job summary
To serve as liaisons between the Trust and its service provider, ensuring excellent customer service and client satisfaction, on the service deliverables, performance measurement location and requirements to include commercial management of price and variations.
To work as a member of the Senior Catering Management Team in the delivery of services that are compliant with all relevant legislation; approved codes of practice ; Department of Health guidance and local policies and procedures.
The role will include working with all levels of clinical and non-clinical staff across all three Trust sites as well as working closely with Suppliers and Contractors, Customers of the Services, and Environmental Health Officers from Chichester District Council.
Main duties of the job
To develop good working relationships with all Trust staff and departments and promote the patient, staff and visitor catering services across the sites.
To undertake audits and reviews of service performance and performance monitoring of the service provider.
To attend a monthly performance report meeting with the service provider to monitor contract delivery of the services, ensuring a written report is available to the Trust for the preceding month in the absence of Trust Catering Lead.
To liaise with the PALS team in response to formal complaints regarding the catering service.
To develop and maintain internal staff communication systems such as newsletters, project groups and notice boards.
To communicate effectively with staff on a timely basis by arranging and leading meetings so that staff are appropriately informed and to ensure that their views are taken forward to appropriate forums
In conjunction with the Trust Food Safety Manager, to liaise with outside Agencies to ensure compliance with current legislation and local Trust policies and procedures.
To attend as required all Facilities & Estates meetings and management briefing
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Service Delivery and Improvement
To contribute to the development of the Trusts Food Hygiene Policy and ensure implementation throughout the Trust, regularly reviewing protocols and monitoring compliance to ensure conformity within the Trust.
To work in conjunction with the Trust Catering lead to propose policy and service changes and to implement policies and protocols for the catering services.
In conjunction with the Trust Catering Lead, review and evaluate HACCP policies and procedures ensuring that they comply with Food Safety legislation and best practice.
Analytical and Judgemental
To diagnose, analyse and advise the Trust Catering Lead on the adoption of specific courses of action relating to the patient, staff and visitor catering services.
To manage areas of risk within the patient, staff and visitor catering services and to report and record risk management activities in accordance with Trust policy.
To have the ability to recognise when advice should be sought from Trust Catering Lead.
Planning and Organisational
To actively manage the patient catering services in accordance with the departmental HACCP, operational and Trust policies & procedures.
To plan and review patient menus in conjunction with a multi-disciplinary team to include dieticians, speech & language therapists, patient and nursing representatives.
To allocate and deploy staff effectively and efficiently to meet service demands.
Job description
Job responsibilities
Service Delivery and Improvement
To contribute to the development of the Trusts Food Hygiene Policy and ensure implementation throughout the Trust, regularly reviewing protocols and monitoring compliance to ensure conformity within the Trust.
To work in conjunction with the Trust Catering lead to propose policy and service changes and to implement policies and protocols for the catering services.
In conjunction with the Trust Catering Lead, review and evaluate HACCP policies and procedures ensuring that they comply with Food Safety legislation and best practice.
Analytical and Judgemental
To diagnose, analyse and advise the Trust Catering Lead on the adoption of specific courses of action relating to the patient, staff and visitor catering services.
To manage areas of risk within the patient, staff and visitor catering services and to report and record risk management activities in accordance with Trust policy.
To have the ability to recognise when advice should be sought from Trust Catering Lead.
Planning and Organisational
To actively manage the patient catering services in accordance with the departmental HACCP, operational and Trust policies & procedures.
To plan and review patient menus in conjunction with a multi-disciplinary team to include dieticians, speech & language therapists, patient and nursing representatives.
To allocate and deploy staff effectively and efficiently to meet service demands.
Person Specification
Evidence
Essential
- L3 Intermediate Level in Food Safety together with relevant HACCP training
Desirable
- Level 4 Advanced Food Hygiene or desire to work towards achievement of.
Evidence
Essential
- Experience of managing large scale catering operations with a diverse workforce.
Desirable
- Education to degree level or to a relevant high vocational standard in Catering or Facilities management.
Evidence
Essential
- Ability to write reports and to provide recommendations and/or operational advice on food production and service.
Desirable
- Ability to communicate complex information confidently and clearly with catering and other food handling staff on matters of performance and training.
Evidence
Essential
- Ability to prioritise a complex workload to handle changing demands and requirements in an acute hospital environment
Desirable
- Understands the order of priority in a hospital environment and effectively allocates resources to meet demand.
Skills and ED&I
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Evidence
Essential
- L3 Intermediate Level in Food Safety together with relevant HACCP training
Desirable
- Level 4 Advanced Food Hygiene or desire to work towards achievement of.
Evidence
Essential
- Experience of managing large scale catering operations with a diverse workforce.
Desirable
- Education to degree level or to a relevant high vocational standard in Catering or Facilities management.
Evidence
Essential
- Ability to write reports and to provide recommendations and/or operational advice on food production and service.
Desirable
- Ability to communicate complex information confidently and clearly with catering and other food handling staff on matters of performance and training.
Evidence
Essential
- Ability to prioritise a complex workload to handle changing demands and requirements in an acute hospital environment
Desirable
- Understands the order of priority in a hospital environment and effectively allocates resources to meet demand.
Skills and ED&I
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
