Maternity Care Assistant/Admin Assistant
University Hospitals Sussex NHS Foundation Trust (279)
The closing date is 06 April 2025
Job summary
We are looking for an efficient and friendly maternity Care Assistant/Admin assistant to join our team in outpatient Antenatal clinic.
You will be assisting in the running of the clinic including supporting the Midwifery and Admin team providing care for high risk pregnant people.
Main duties of the job
- To actively take part in meeting the needs of the patients under the supervision of a qualified midwife, working within the Trust's policies and procedures and the philosophy of the department.
- To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Midwife (RM).
- Where appropriate, to continue to develop own capabilities in nursing tasks in order to deliver a high standard of care under the supervision of a RM.
- To participate in ensuring effective use of resources and reduction of wastage within the department.
- The post holder will have direct contact with patients in their capacity as an MCA/receptionist within the outpatient setting, under the supervision of a RM.
- To participate in the reception of patients attending as outpatients to ensure that they experience a smooth and effective journey through the department, this will include working closely with all staff in this area.
- To handle all enquiries in an efficient, polite and courteous manner providing a caring and helpful service to NHS patients
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
- To actively take part in meeting the needs of the patients under the supervision of a qualified midwife, working within the Trust's policies and procedures and the philosophy of the department.
- To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Midwife (RM).
- Where appropriate, to continue to develop own capabilities in nursing tasks in order to deliver a high standard of care under the supervision of a RM.
- To participate in ensuring effective use of resources and reduction of wastage within the department.
- The post holder will have direct contact with patients in their capacity as an MCA/receptionist within the outpatient setting, under the supervision of a RM.
- To participate in the reception of patients attending as outpatients to ensure that they experience a smooth and effective journey through the department, this will include working closely with all staff in this area.
- To ensure that all patients are received and processed efficiently into clinics in a helpful and understanding manner.
- To book outpatient appointments within the timescales required by the clinician ensuring that the Clinic capacity is strictly adhered to. Checking doctors leave requests and enter onto spreadsheet, blocking clinics as required.
- To co-ordinate the input of demographic, personal and scheduling details of patients hospital attendances and outcomes using the computerised administration system to provide the Trust with an up to date record of patient activity and information.
- To ensure Secondary Outcomes are entered into the patient record to enable tracking through the health care pathway.
- To track in all patients case notes using the electronic Patient Document Tracking System to ensure that current location is recorded at all times on the system. Ensuring notes available for consultant clinics and previous notes are requested from medical records and maternity repository. To implement Trust policies and departmental procedures for own area and propose changes to administrative policies.
- To handle all enquiries in an efficient, polite and courteous manner providing a caring and helpful service to NHS patients
Job description
Job responsibilities
- To actively take part in meeting the needs of the patients under the supervision of a qualified midwife, working within the Trust's policies and procedures and the philosophy of the department.
- To be an effective member of a multidisciplinary team under the direction and supervision of a Registered Midwife (RM).
- Where appropriate, to continue to develop own capabilities in nursing tasks in order to deliver a high standard of care under the supervision of a RM.
- To participate in ensuring effective use of resources and reduction of wastage within the department.
- The post holder will have direct contact with patients in their capacity as an MCA/receptionist within the outpatient setting, under the supervision of a RM.
- To participate in the reception of patients attending as outpatients to ensure that they experience a smooth and effective journey through the department, this will include working closely with all staff in this area.
- To ensure that all patients are received and processed efficiently into clinics in a helpful and understanding manner.
- To book outpatient appointments within the timescales required by the clinician ensuring that the Clinic capacity is strictly adhered to. Checking doctors leave requests and enter onto spreadsheet, blocking clinics as required.
- To co-ordinate the input of demographic, personal and scheduling details of patients hospital attendances and outcomes using the computerised administration system to provide the Trust with an up to date record of patient activity and information.
- To ensure Secondary Outcomes are entered into the patient record to enable tracking through the health care pathway.
- To track in all patients case notes using the electronic Patient Document Tracking System to ensure that current location is recorded at all times on the system. Ensuring notes available for consultant clinics and previous notes are requested from medical records and maternity repository. To implement Trust policies and departmental procedures for own area and propose changes to administrative policies.
- To handle all enquiries in an efficient, polite and courteous manner providing a caring and helpful service to NHS patients
Person Specification
Essential and Desirable
Essential
- Good computer skills
- Excellent communication skills
- Being able to work flexibly
- Experience dealing directly with customers/members of the public
Desirable
- Planning and organisational skills
- Knowledge and understanding of NHS organisations
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Essential and Desirable
Essential
- Good computer skills
- Excellent communication skills
- Being able to work flexibly
- Experience dealing directly with customers/members of the public
Desirable
- Planning and organisational skills
- Knowledge and understanding of NHS organisations
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
