Job summary
We are looking for a Receptionist and Administration Clerk to join our friendly and dedicated team in the Children's Centre at Worthing Hospital.
You must have excellent interpersonal skills and be able to communicate with colleagues, patients and relatives face to face, telephone and via email.
You must be adaptable and have the ability to embrace change.
Knowledge of working in a hospital environment or similar environment is desirable but not essential.
Main duties of the job
We are looking for a Receptionist and Administration clerk to join our friendly and dedicated team in the Children's Centre at Worthing Hospital. You are required cover the Children's Centre outpatient reception desk as the first person contact for patients visiting the Paediatric and Community Paediatric outpatient clinics.
Greeting and checking in patients using the hospital's patient administration system. Checking patient details on arrival and updating the patient administration system. Answering the telephone, taking messages and forwarding calls. Making follow-up appointments for patients and completing patient outcomes.
As an administration clerk, your duties would include accurately scanning or file clinical documents, letters and results in accordance with the Trust Medical Records guidelines for the Child Development Team.
Booking patient clinic appointments as directed by the Secretarial team.
Assist with stationery ordering as and when required.
Assist with post duties as required.
Monitoring incoming email boxes.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Cover the Childrens Centre outpatient reception desk as the first person contact for patients visiting the Paediatric and Community Paediatric outpatient department. Greeting and checking in patients using the hospital's patient administration system and additional written lists. Ensuring all information is kept secure and confidential.
Checking patient details on arrival and updating the patient administration system.
Answering the telephone, taking messages, and forwarding calls.
Making follow-up appointments for patients and completing patient outcomes.
Be aware of patients waiting in the waiting area and report any concerns to your line manager.
To accurately scan or file clinical documents, letters, and results to patient notes held on computer-heldmedical records in accordance with the Trust Medical Records guidelines.
Check-in notes received from the Medical Records Department.
Write clinic board for morning and afternoon clinics.
Print clinic lists if required.
Booking patient clinic appointments as directed by the Secretarial team.
Assist with stationery ordering as and when required.
Set up hospital notes if appropriate.
Amend demographic and personal details on the hospital system as necessary.
Process new referrals received in time for the weekly team meeting.
Score patient questionnaires.
Any other duties as required.
Keep your workstation clean and tidy.
Oversee the collection of prescriptions and various other items.
Assisting with post duties as required by the team.
Job description
Job responsibilities
Cover the Childrens Centre outpatient reception desk as the first person contact for patients visiting the Paediatric and Community Paediatric outpatient department. Greeting and checking in patients using the hospital's patient administration system and additional written lists. Ensuring all information is kept secure and confidential.
Checking patient details on arrival and updating the patient administration system.
Answering the telephone, taking messages, and forwarding calls.
Making follow-up appointments for patients and completing patient outcomes.
Be aware of patients waiting in the waiting area and report any concerns to your line manager.
To accurately scan or file clinical documents, letters, and results to patient notes held on computer-heldmedical records in accordance with the Trust Medical Records guidelines.
Check-in notes received from the Medical Records Department.
Write clinic board for morning and afternoon clinics.
Print clinic lists if required.
Booking patient clinic appointments as directed by the Secretarial team.
Assist with stationery ordering as and when required.
Set up hospital notes if appropriate.
Amend demographic and personal details on the hospital system as necessary.
Process new referrals received in time for the weekly team meeting.
Score patient questionnaires.
Any other duties as required.
Keep your workstation clean and tidy.
Oversee the collection of prescriptions and various other items.
Assisting with post duties as required by the team.
Person Specification
Experience and Qualifications
Essential
- Educated to GCSE level in Maths and English
Desirable
Skills
Essential
- Knowledge and experience of working a full range of admin and reception duties
- Knowledge of MS office
- Excellent Communication Skills
- Flexible team worker
- Ability to work in a pressurised environment
- Able to maintain confidentiality
Desirable
- Knowledge of patient information system (PAS)
People Management and Development
Essential
- Positive contribution to change and enhance the patient pathway experience and outcome
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Experience and Qualifications
Essential
- Educated to GCSE level in Maths and English
Desirable
Skills
Essential
- Knowledge and experience of working a full range of admin and reception duties
- Knowledge of MS office
- Excellent Communication Skills
- Flexible team worker
- Ability to work in a pressurised environment
- Able to maintain confidentiality
Desirable
- Knowledge of patient information system (PAS)
People Management and Development
Essential
- Positive contribution to change and enhance the patient pathway experience and outcome
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
