Outpatient Waiting List Officer

University Hospitals Sussex NHS Foundation Trust (279)

This job is now closed

Job summary

University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience and has five key objectives:

The post holder will be expected to provide a service to all Trust-wide clinics.

An up-to- date knowledge of outpatient clinics will be required to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties as this will become a multi-skilled role; the post holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of a new patient, handling GP and patient queries for clinics, making appointments using Trust systems such as full and partially booked appointments. Main duties will be answering telephone calls from patients or GP's wishing to make or change appointments or making general enquiries.

Main duties of the job

Ensuring all patient appointments are booked on receipt of referral and triage
Ensuring patients are assigned to the right clinic first time;
Ensuring an efficient telephone service is maintained;
Minimising short notice cancelled clinics and optimising clinic capacity;
Introducing a patient focused booking program.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/

Date posted

23 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

279-6650663-DEC24

Job locations

Royal Sussex County Hospital

Hammy Lane

Brighton

BN11 2DH

Job description

Job responsibilities

We are looking for booking clerks to assist the operational services manager to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams.You will have experience of working in a high volume patient/customer contact centre, ideally in an acute hospital environment.

Job description

Job responsibilities

Person Specification

Skills and Experience

Essential

Customer Service/Administration experience
Good standard of computer skills - full training will be given on the patients administration system
Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation

Desirable

Experience of using the patient administration system
Knowledge of RTT Pathways and NHS targets

Equality, Diversity and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role)
Evidence of having undertaken own development to improve understanding of equalities issues

Person Specification

Skills and Experience

Essential

Customer Service/Administration experience
Good standard of computer skills - full training will be given on the patients administration system
Excellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation

Desirable

Experience of using the patient administration system
Knowledge of RTT Pathways and NHS targets

Equality, Diversity and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role)
Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.