Job summary
The post holder will provide support to the Overseas Visitor Lead in their duties and will assist in the identification of overseas visitors who are liable for charge of NHS secondary care treatment. The post holder will liaise with patients, their representatives or carers to ascertain the patient's entitlement to free NHS secondary care treatment.The post holder will provide comprehensive administrative support and must have excellent communication and attention to detail skills.The post holder must be proficient in the use of Microsoft packages in order to enter accurate data into databases and produce patient correspondence.
Main duties of the job
The post holder will be responsible for overseas visitor income identification and collection. The main purpose of the post is the identification of NHS charge-liable and charge-exempt patients across the Trust. The post holder will ensure that all overseas patient activity is accurately recorded and costed, and the billing information provided to the Overseas Lead in a timely manner.The post holder is the designated person for interviewing overseas visitors to ascertain eligibility for NHS care and will act as an advisor for queries on overseas visitors across the Trust.The role will require a high degree of empathy in dealing with extremely sensitive issues, in particular explaining where funding is not available. There will often be language barriers.The post holder will be required to deputise for the Overseas Visitors Lead.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Assist the Overseas Lead in promoting awareness of statutory overseas obligations within the Trust in order to identify those not entitled to free NHS care. Collect key metrics to accurately assess the Trusts performance recovering payments from EU, EFTA & non-EU visitors & migrants. Assist with improving the efficiency of the system overall. Be able to adapt own working to take account of and be responsive to the needs of a changing service. Be able to explain clearly and confidently to patients their financial undertaking and collect payments as required. The ability to raise invoices; where appropriate collect payment in advance of treatment. Ensure the accuracy of billing details. Under the guidance of the Overseas Lead follow up unpaid accounts with debtors. Demonstrate own activities to new or less experienced employees. Competent with IT skills. Assist with business administration including data input. Assist with developing and providing access to patient / staff information leaflets & guides. Adhere to the Trusts governance frameworks. Contribute positively to the effectiveness, safety and efficiency of the teams within which they work.
Job description
Job responsibilities
Assist the Overseas Lead in promoting awareness of statutory overseas obligations within the Trust in order to identify those not entitled to free NHS care. Collect key metrics to accurately assess the Trusts performance recovering payments from EU, EFTA & non-EU visitors & migrants. Assist with improving the efficiency of the system overall. Be able to adapt own working to take account of and be responsive to the needs of a changing service. Be able to explain clearly and confidently to patients their financial undertaking and collect payments as required. The ability to raise invoices; where appropriate collect payment in advance of treatment. Ensure the accuracy of billing details. Under the guidance of the Overseas Lead follow up unpaid accounts with debtors. Demonstrate own activities to new or less experienced employees. Competent with IT skills. Assist with business administration including data input. Assist with developing and providing access to patient / staff information leaflets & guides. Adhere to the Trusts governance frameworks. Contribute positively to the effectiveness, safety and efficiency of the teams within which they work.
Person Specification
Evidence of experience in appliaction form
Essential
- NVQ in customer service or equivalent experience.
- Understanding of office practices and procedures.
- Attention to Detail.
- Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
- Accurate numerical data entry skills.
- Accurate typing skills, grammar and spelling.
- Excellent, accurate record keeping.
- Understand relevant financial information.
- Well organised using systematic approach.
- Ability to build trust and rapport quickly with people at all levels including non-English speakers.
- Ability to understand policy documents in collaboration with seniors.
- An excellent level of comprehension, to enable effective communication often involving sensitive information.
- Previous experience working in a team.
- Ability to network with others.
- Exemplary customer orientated communication. Ability to communicate personal and sensitive information regarding patients and business activities to senior members of clinical teams and communicates with patients / relatives on a one-to-one basis.
- Diplomacy and tact when dealing with difficult situations.
- Must have high degree of empathy, patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
- Ability to operate in a business environment.
- Ability to understand core issues and ability to make effective decisions.
- Ability to work autonomously and manage own work objectives.
- Ability to deal with sensitive situations.
Desirable
- NVQ in business or equivalent experience.
- Proven experience of working practices in an acute NHS Trust.
- Knowledge of medical terminology.
- Knowledge of Patient Administration computer systems.
- 2nd Language.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities
Person Specification
Evidence of experience in appliaction form
Essential
- NVQ in customer service or equivalent experience.
- Understanding of office practices and procedures.
- Attention to Detail.
- Proficient in the use of Microsoft Office programmes, Excel, Word, Outlook and the use of the internet.
- Accurate numerical data entry skills.
- Accurate typing skills, grammar and spelling.
- Excellent, accurate record keeping.
- Understand relevant financial information.
- Well organised using systematic approach.
- Ability to build trust and rapport quickly with people at all levels including non-English speakers.
- Ability to understand policy documents in collaboration with seniors.
- An excellent level of comprehension, to enable effective communication often involving sensitive information.
- Previous experience working in a team.
- Ability to network with others.
- Exemplary customer orientated communication. Ability to communicate personal and sensitive information regarding patients and business activities to senior members of clinical teams and communicates with patients / relatives on a one-to-one basis.
- Diplomacy and tact when dealing with difficult situations.
- Must have high degree of empathy, patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
- Ability to operate in a business environment.
- Ability to understand core issues and ability to make effective decisions.
- Ability to work autonomously and manage own work objectives.
- Ability to deal with sensitive situations.
Desirable
- NVQ in business or equivalent experience.
- Proven experience of working practices in an acute NHS Trust.
- Knowledge of medical terminology.
- Knowledge of Patient Administration computer systems.
- 2nd Language.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
