Job summary
This is an exciting opportunity for an experienced and proactive Assistant Operational Manager to join the MSK Directorate.
You will be a motivated manager with a proven track record of planning outpatients and theatre cover. You will have experience in managing RTT pathways, validation, people management and be a flexible team player. You will be able to prioritise your own and your team's workload at short notice to support services facing constantly changing priorities.
This is a unique development role with opportunity to gain the experience needed to progress to more senior operational management by enabling the successful applicant to develop their skill set through exposure and experience of Trauma & Orthopaedics, Pain and Rheumatology, within a newly formed MSK Directorate.
Main duties of the job
The successful applicant will provide essential operational assistance to the Directorate for the day to day management of the MSK Services at UHSussex Hospitals NHS Trust.
Providing management support to the service in the delivery of elective and outpatient targets and ensuring efficiency in all aspects of output.
The post holder will contribute and support the Operational and General Managers with any administrative or business planning requirements within the Surgical Division, and represent the Directorate at RTT & Performance meetings as requested.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Main duties by factor:
Communications and Relationship skills
Communicate with all staff groups within the designated areas.
- Communicate with the Directorate Managers, report and facilitate the development of skill mix and service development reviews.
- Promote workforce planning in line with the activity and skill requirements of the Division.
- Provide information to the Directorate Managers to facilitate and develop process for planning workforce initiatives.
- Work with the Directorate Managers in supporting the development of robust systems, processes and procedures.
- Analytical and Judgemental skills
- Under the direction of the Directorate Manager maintain governance systems and support Clinical Directors, Clinical Leads and Senior Nurses.
- At the request of the Directorate Manager, ensure data is recorded after risk assessments take place and that the register is maintained.
- Support the Directorate Manager with investigations and any complaints or incidents required.
- Improve / implement working practices following complaints to ensure that lessons are learnt
- Implement Health and Safety Procedures.
- Monitor and ensure the goals set out in the CQUIN payment framework are delivered.
- To validate and track patient pathways to ensure RTT compliance / completion.
- Ensuring all departmental capacity in theatres/outpatients is fully utilised and flexing clinicians to ensure maximum capacity utilisation
- Planning and Organisational skills
- To support the Directorate Managers in the planning, development and provision of General and Specialist services across sites.
- To deputise for the Directorate Managers as appropriate
- To represent the Directorate Managers at meetings as requested
- To provide cover during times of leave as requested by the Directorate Managers
- To undertake ad hoc project work as required
- To oversee the speciality rota and support the rota co-ordinator in ensuring produced 6 weeks in advance
-- Please see Job Description & Person Specs for full details --
Job description
Job responsibilities
Main duties by factor:
Communications and Relationship skills
Communicate with all staff groups within the designated areas.
- Communicate with the Directorate Managers, report and facilitate the development of skill mix and service development reviews.
- Promote workforce planning in line with the activity and skill requirements of the Division.
- Provide information to the Directorate Managers to facilitate and develop process for planning workforce initiatives.
- Work with the Directorate Managers in supporting the development of robust systems, processes and procedures.
- Analytical and Judgemental skills
- Under the direction of the Directorate Manager maintain governance systems and support Clinical Directors, Clinical Leads and Senior Nurses.
- At the request of the Directorate Manager, ensure data is recorded after risk assessments take place and that the register is maintained.
- Support the Directorate Manager with investigations and any complaints or incidents required.
- Improve / implement working practices following complaints to ensure that lessons are learnt
- Implement Health and Safety Procedures.
- Monitor and ensure the goals set out in the CQUIN payment framework are delivered.
- To validate and track patient pathways to ensure RTT compliance / completion.
- Ensuring all departmental capacity in theatres/outpatients is fully utilised and flexing clinicians to ensure maximum capacity utilisation
- Planning and Organisational skills
- To support the Directorate Managers in the planning, development and provision of General and Specialist services across sites.
- To deputise for the Directorate Managers as appropriate
- To represent the Directorate Managers at meetings as requested
- To provide cover during times of leave as requested by the Directorate Managers
- To undertake ad hoc project work as required
- To oversee the speciality rota and support the rota co-ordinator in ensuring produced 6 weeks in advance
-- Please see Job Description & Person Specs for full details --
Person Specification
Qualifications
Essential
- oDegree or Diploma, or with proven and equivalent relevant knowledge and experience
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level.
Knowledge & Experience
Essential
- oProven evidence of effective people management and leadership skills
- oEvidence of the ability to source interpret and report on highly complex data
- oEvidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
- oExperience of working within a complex, varied and unpredictable environment
- oAbility to work as part of a team and / or independently across departmental, organisational and professional boundaries
- oExcellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
- oKnowledge and experience of the implementation of performance management processes
Desirable
- oWorking at management level within the NHS
- oDemonstrates an understanding of the environment within which the Trust operates, its role in serving the public and patients, its governance structure and national agendas
- oDemonstrates an understanding of governance frameworks.
- oExperience of managing staff
Freedom to act
Essential
- oDay to day freedom to act operationally and make decision with escalation only to senior where there are issues with conflicting targets or clinical decisions or excessive resource implications
Communication/ Relationship
Essential
- oAbility to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
- oExcellent communication & interpersonal skills; able to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
Desirable
- oThe ability to motivate others and facilitate change
- oConflict management and negotiation skills
Behaviours and attitude
Essential
- Consistently demonstrates behaviours and attitudes that supports the Trust's Vision of "We Care" by being: oKind oFriendly oRespectful oProfessional oA Team
- Interested and focused on what our patients want
- Able to use own values, strengths and abilities to consistently deliver high standards of service
- Able to work with others in teams and networks to deliver and improve services
- Able to manage services effectively (resources, people and performance)
Analytical/ judgmental
Essential
- oAbility to analyse and interpret highly complex data and information when putting together regular reports
- oAbility to understand issues and explain them clearly, consistently and succinctly
- oAbility to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
Planning/ organisational
Essential
- oExcellent organisational skills and attention to detail
- oAbility to prioritise workload and work to deadlines.
IT
Essential
- oComputer literate in Word, Database, Presentation (PowerPoint), Spreadsheet and file management to a high level
- oAbility to interrogate information systems and manipulate data to produce reports.
- oAdvanced keyboard skills oAccurate recording of data
Desirable
- oExperience of hospital information systems
Abilities
Essential
- oAbility to concentrate where work pattern is unpredictable and there are frequent interruptions
- oProven ability to work with autonomy and to make decisions on sound, well-informed judgement
- oAbility to multi task and to work under pressure managing a there are range of critical functions that need to be actively managed concurrently so there is a large amount of mental agility required, prioritisation, discriminating between urgent and important tasks
- oAbility to support team members in stressful and emotional scenarios.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Qualifications
Essential
- oDegree or Diploma, or with proven and equivalent relevant knowledge and experience
- oExperience of continued learning and professional development to postgraduate diploma or equivalent level.
Knowledge & Experience
Essential
- oProven evidence of effective people management and leadership skills
- oEvidence of the ability to source interpret and report on highly complex data
- oEvidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness
- oExperience of working within a complex, varied and unpredictable environment
- oAbility to work as part of a team and / or independently across departmental, organisational and professional boundaries
- oExcellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division
- oKnowledge and experience of the implementation of performance management processes
Desirable
- oWorking at management level within the NHS
- oDemonstrates an understanding of the environment within which the Trust operates, its role in serving the public and patients, its governance structure and national agendas
- oDemonstrates an understanding of governance frameworks.
- oExperience of managing staff
Freedom to act
Essential
- oDay to day freedom to act operationally and make decision with escalation only to senior where there are issues with conflicting targets or clinical decisions or excessive resource implications
Communication/ Relationship
Essential
- oAbility to deal with confidential, sensitive or contentious information with senior managers / clinical staff / clients, which requires persuasive skills where agreement and co-operation is required, e.g. sensitive staffing or finance information.
- oExcellent communication & interpersonal skills; able to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
Desirable
- oThe ability to motivate others and facilitate change
- oConflict management and negotiation skills
Behaviours and attitude
Essential
- Consistently demonstrates behaviours and attitudes that supports the Trust's Vision of "We Care" by being: oKind oFriendly oRespectful oProfessional oA Team
- Interested and focused on what our patients want
- Able to use own values, strengths and abilities to consistently deliver high standards of service
- Able to work with others in teams and networks to deliver and improve services
- Able to manage services effectively (resources, people and performance)
Analytical/ judgmental
Essential
- oAbility to analyse and interpret highly complex data and information when putting together regular reports
- oAbility to understand issues and explain them clearly, consistently and succinctly
- oAbility to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers
Planning/ organisational
Essential
- oExcellent organisational skills and attention to detail
- oAbility to prioritise workload and work to deadlines.
IT
Essential
- oComputer literate in Word, Database, Presentation (PowerPoint), Spreadsheet and file management to a high level
- oAbility to interrogate information systems and manipulate data to produce reports.
- oAdvanced keyboard skills oAccurate recording of data
Desirable
- oExperience of hospital information systems
Abilities
Essential
- oAbility to concentrate where work pattern is unpredictable and there are frequent interruptions
- oProven ability to work with autonomy and to make decisions on sound, well-informed judgement
- oAbility to multi task and to work under pressure managing a there are range of critical functions that need to be actively managed concurrently so there is a large amount of mental agility required, prioritisation, discriminating between urgent and important tasks
- oAbility to support team members in stressful and emotional scenarios.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).