Bank Porter

University Hospitals Sussex NHS Foundation Trust (279)

This job is now closed

Job summary

Work as a team member with a flexible approach within the Facilities Department. To provide a comprehensive service to the Hospital, undertaking scheduled and unscheduled movement of patients and materials as required for the benefits of clients, staff, relatives and visitors, complying with current legislation, and any other duties commensurate with the grading of the post.

Main duties of the job

Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
Guide and direct visitors and deal with in a helpful and friendly manner, taking written notes of any relevant information
To be able to communicate sensitive information using tact and diplomacy when dealing with deceased's family and friends.
Take a role in any departmental Information Technology initiatives.
Communicate daily with all users regarding any variation in service that may be required. Using judgement to prioritise as necessary in consultation with the Portering and Waste Supervisor.
Assess how to safely transport hospital equipment and utilise appropriate manual handling techniques
Ability to identify certain pieces of equipment when transferring from Equipment Library to Wards ie. Infusion pumps.
Attend daily briefing meeting with the Waste and Portering Supervisor, and liaise with other Supervisors.
Respond to the emergency Bleep for fire, medical emergency, major obstetric haemorrhage, deploying staff appropriately.
Ability to assess Health and Risk requirements' ie manual handling and additional mechanical aids if necessary.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Date posted

29 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.08 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

279-6546580-AUG24

Job locations

Worthing Hospital

Lyndhurst Road

Worthing

BN11 2DH

Job description

Job responsibilities

Communications and Relationship skills
- Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
- To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
- Guide and direct visitors and deal with in a helpful and friendly manner, taking written notes of any relevant information
- To be able to communicate sensitive information using tact and diplomacy when dealing with deceaseds family and friends.
- Take a role in any departmental Information Technology initiatives.
Analytical and Judgemental skills
- Communicate daily with all users regarding any variation in service that may be required. Using judgement to prioritise as necessary in consultation with the Portering and Waste Supervisor.
- Assess how to safely transport hospital equipment and utilise appropriate manual handling techniques
- Ability to identify certain pieces of equipment when transferring from Equipment Library to Wards ie. Infusion pumps.

Job description

Job responsibilities

Communications and Relationship skills
- Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
- To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
- Guide and direct visitors and deal with in a helpful and friendly manner, taking written notes of any relevant information
- To be able to communicate sensitive information using tact and diplomacy when dealing with deceaseds family and friends.
- Take a role in any departmental Information Technology initiatives.
Analytical and Judgemental skills
- Communicate daily with all users regarding any variation in service that may be required. Using judgement to prioritise as necessary in consultation with the Portering and Waste Supervisor.
- Assess how to safely transport hospital equipment and utilise appropriate manual handling techniques
- Ability to identify certain pieces of equipment when transferring from Equipment Library to Wards ie. Infusion pumps.

Person Specification

Essential

Experience in the role of Porter or equivalent service.
Experience in customer service awareness.
Able to carry out full range of physical requirements of the role
Manual handling /patient transfer competencies and techniques

Desirable

Experience inExperience in healthcare environment healthcare environment
NVQ 2

Skills

Essential

Evidence of having undertaken own development to improve understanding of equalities issues
Utilize new Information Technology equipment to improve effectiveness
Good communication and relationship skills with patients, visitors, relatives, and colleagues

Skills

Essential

Evidence of having undertaken own development to improve understanding of equalities issues

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role).

Person Specification

Essential

Experience in the role of Porter or equivalent service.
Experience in customer service awareness.
Able to carry out full range of physical requirements of the role
Manual handling /patient transfer competencies and techniques

Desirable

Experience inExperience in healthcare environment healthcare environment
NVQ 2

Skills

Essential

Evidence of having undertaken own development to improve understanding of equalities issues
Utilize new Information Technology equipment to improve effectiveness
Good communication and relationship skills with patients, visitors, relatives, and colleagues

Skills

Essential

Evidence of having undertaken own development to improve understanding of equalities issues

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.