Job summary
Band 5 - Directorate Support Manager - General Surgery.
Full time (Monday to Friday) - Permanent.
An exciting opportunity has arisen for a Directorate Support Manager for General Surgery.
The role will provide an excellent development opportunity for an individual who is keen to progress into an operational role within the NHS secondary care environment.
The responsibilities of the position will cover supporting the Service Manager with the day to day running of the department across both St Richard and Worthing sites. This a cross site role therefore presence at both sites will be required.
This role will involve directly liaising with clinical staff and the daily management of the secretarial and admin staff within the specialty. Supporting the Directorate management team with the delivery of RTT and Cancer targets by liaising closely with MDT coordinators and booking teams, ensuring theatre and clinic capacity is efficiently utilised keeping patient experience is at the heart of service delivery.
This role would suit an all-round flexible team player who is able to work both autonomously and as part of a wider multi-disciplinary team.
Main duties of the job
The role is varied and involves close working relationships with the secretaries and administration support staff within the Directorate.
In addition, the role will support all other aspect of administration to the Directorate including management of administrative staffing, clinic utilisation and RTT validation/performance reporting. The successful candidate will be required to possess excellent interpersonal skills along with a varied knowledge of a number of hospitals IT systems.
This role requires an excellent eye for detail, accuracy and you must be able to work to tight deadlines and at times under pressure. The role is based at St Richards but the successful applicant will be required to work across site at Worthing as well. If you think you have what it takes and want to join a dedicated and professional team of friendly staff who want to make a difference then please apply.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
The Directorate Support Manager will report directly to the Service Manager to provide efficient and organised administrative and operational support.
The role will involve supporting the Service Manager in a range of duties including administrative support of the waiting lists, clinics and theatre capacity, supporting administrative processes across the Directorate to be co-ordinated in order to deliver both governance and performance functions.
Develop and maintain an effective and efficient administration service for the designated departments.
Actively support the Service Manager/Operational Manager in the delivery of the Trusts key performance targets.
Liaise with the multi-disciplinary teams within the department to facilitate improvement in quality of care using lessons learned from adverse incidents and patient complaints
Actively support the service in identifying capacity and demand issues.
Attend weekly waiting times meetings and represent the service in the absence of the Service/Operational managers.
Support the management of departmental leave for all staff groups including the management of clinic cancellations.
Refer to full job description and person specification for further details.
Job description
Job responsibilities
The Directorate Support Manager will report directly to the Service Manager to provide efficient and organised administrative and operational support.
The role will involve supporting the Service Manager in a range of duties including administrative support of the waiting lists, clinics and theatre capacity, supporting administrative processes across the Directorate to be co-ordinated in order to deliver both governance and performance functions.
Develop and maintain an effective and efficient administration service for the designated departments.
Actively support the Service Manager/Operational Manager in the delivery of the Trusts key performance targets.
Liaise with the multi-disciplinary teams within the department to facilitate improvement in quality of care using lessons learned from adverse incidents and patient complaints
Actively support the service in identifying capacity and demand issues.
Attend weekly waiting times meetings and represent the service in the absence of the Service/Operational managers.
Support the management of departmental leave for all staff groups including the management of clinic cancellations.
Refer to full job description and person specification for further details.
Person Specification
Qualifications
Essential
- Managerial knowledge acquired through degree or equivalent experience
Desirable
- Experience of working in NHS
Knowledge
Essential
- Ability to manipulate data and produce reports
- Knowledge of RTT
Skills
Essential
- Communication and social skills
- Ability to resolve conflicting situations
Analytical and judgemental
Essential
- Ability to deal with multiple demands within short deadlines
Desirable
EDI
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Person Specification
Qualifications
Essential
- Managerial knowledge acquired through degree or equivalent experience
Desirable
- Experience of working in NHS
Knowledge
Essential
- Ability to manipulate data and produce reports
- Knowledge of RTT
Skills
Essential
- Communication and social skills
- Ability to resolve conflicting situations
Analytical and judgemental
Essential
- Ability to deal with multiple demands within short deadlines
Desirable
EDI
Essential
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
