Application Support Analyst

Job description

Job responsibilities

Responsible for the administration and integrity checks of all the above systems operational within the Trust.

Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard.

Participate in the testing, configuration, training and support of all new releases of the above software.

Add and modify the configuration of any of the above systems for the benefit of the Trust (i.e. adding new locations, business units) in accordance with the requirements of the Trust.

Provide 1st and 2nd line support for all the above systems within the local Health Community (WSHT, GP Surgeries, and Hospices).

Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.

Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures.

Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently.

Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.

Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, RIS, Office Automation etc

Work with System Trainers on common issues to help improve Training and user knowledge.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent Computing qualification at GNVQ, BTEC, EDCL etc or equivalent experience.

Knowledge and Experience

Essential

• 3 years experience of using patient or customer focused IT based information systems 3 years experience of working in a clinical support team Monitoring data quality and resolving problems Understanding of customer/user issues and how they impact on the use of IT Systems Data quality standards applicable to the data and processes being supported

Desirable

• 5 years Experience of Careflow or other Hospital PAS System 5 years experience of working in a healthcare environment Experience of supporting and administrating systems administration, e.g. setting up user accounts, advising/showing how work is submitted Monitoring data quality and resolving problems. Understanding of issues affecting clinical and administrative services of an Acute Trust Understanding the Security and IG Issues surrounding a PAS

Skills

Essential

• Ability to communicate with all levels of users - needing to convey sometimes complicated information via phone, email or in person. Ability to guide users through the system where appropriate - informal training over the telephone. Able to communicate technical issues to non technical staff
• Ability to identify errors and omissions from complex reports and know if they are IT or user related To be able to progress issues via the most appropriate route
• Ability to work to tight deadlines. Ability to manage own workload within the deadlines to ensure effective use of the relevant IT Systems.
• Ability to Configure IT systems to a high degree of accuracy and completeness.

EDI

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• and Inclusion Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

St Richards Hospital

Spitalfield Lane

Chichester

PO19 6SE

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)