MS Administrator

University Hospitals Sussex NHS Foundation Trust (279)

This job is now closed

Job summary

The role of a MS nurse Administrator is to provide an efficient and high quality administration service for the MS and Headache nurse specialists. To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The administrator will not only need to be able to work alone and use their own initiative but also as part of an Multi-Disciplinary team (MDT) of administration, Nursing and medical colleagues across the Neurology division on all University Hospital Sussex sites. It may therefore be necessary to ask the post holder to work on another site when the service demands this. The administrator must ensure patients are accurately registered and processed on the appropriates systems, including Careflow Connect and Bluetech.

Main duties of the job

Answer internal and external telephone enquires in an efficient manner, from other members of staff, other departments, community MS Nurses, patients/relatives, GPs and other hospitals. Then either coordinate yourself or pass to the appropriate team member for action. Liaise regularly with Booking Hub.

Request appointments for patients as required.

Provide typing and other secretarial support to the nurse clinics in MS and Headache as required.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Date posted

17 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

279-6217526-MAY24

Job locations

Royal Sussex County Hospital

LMB Eastern Road

Brighton

BN11 2DH

Job description

Job responsibilities

Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.

Provided and receive complicated and sensitive information and give explanations and instructions clearly and concisely where barriers to communication may exist, including challenging behaviour, learning disability, recent MS Diagnosis or bereavement.

Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.

Liaise regularly with Booking Hub.

Act as a first point of contact for the service.

Welcome visitors to the department and direct them to the appropriate member of staff.

Job description

Job responsibilities

Answer complex enquiries both in person and on the telephone, from people who may have varying levels of ability to understand or whose first language is not English.

Use empathy, tact and diplomacy in dealing with staff members or patients who may be hostile or antagonistic.

Liaise regularly with Booking Hub.

Act as a first point of contact for the service.

Welcome visitors to the department and direct them to the appropriate member of staff.

Person Specification

essential

Essential

Experience of working in the NHS
Experience with working with a variety of IT systems
Experience of working in a customer/patient facing enviornment

Desirable

Experience in MS and/or Headache services

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to
Evidence of having undertaken own development to improve understanding of equalities issues

Person Specification

essential

Essential

Experience of working in the NHS
Experience with working with a variety of IT systems
Experience of working in a customer/patient facing enviornment

Desirable

Experience in MS and/or Headache services

Equality, Diversity, and Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to
Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.