Gynaecology Outpatients Receptionist
University Hospitals Sussex NHS Foundation Trust (279)
The closing date is 05 May 2024
Job summary
This is an exciting opportunity to join the Gynaecology admin team as a receptionist for our new outpatients centre based at Princess Royal Hospital, Haywards Heath. Gynaecology are seeking a motivated individual who is able to work solo and as part of a team when required.
This post is a part time role of 15 hours per week, to job share with an existing staff member.
Main duties of the job
Gynaecology are seeking a receptionist to greet patients in a friendly, courteous manner, book patients in using the trust computer patient system, book follow up appointments for patients, help with clinic flow as and when required amongst other reception duties. Please see the attached job description for more information.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
- To greet patients in an efficient, friendly, and courteous manner.
- To book patients onto the PAS computer system and check current details for accuracy.
- Be able to adjust patient details as required, in line with Trust policy, Data Quality and Information Governance.
- Liaise with medical staff and nurses to ensure efficient use of clinic time.
- To mutually agree and book follow-up appointments with patients as they leave the clinic.
- Cache up clinics effectively ensuring all outcomes are completed.
- Liaise with the appropriate Consultants, secretary or booking team if unable to book a follow-up appointment.
- To coordinate patient flow through the various stages of the clinic.
- To identify high levels of DNAs in clinic and report it to management.
- Record upon arrival and resolve any hospital transport patient issues.
- Track medical notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
- Ensure medical notes are prepped and ready prior to the start of the clinic.
- Ensure clinic pick lists are provided to medical teams in clinic.
- Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
- Deal with telephone calls in a competent, friendly, helpful, and polite manner.
- Resolve problems and deal with all queries at the reception desk with competence.
- Attend departmental meetings as arranged.
- Participate in the induction of new staff.
- Maintain confidentiality of information about patients, staff, and other health service business.
- Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
- Other reasonable duties relating to the smooth running of the gynaecology outpatients centre.
Job description
Job responsibilities
- To greet patients in an efficient, friendly, and courteous manner.
- To book patients onto the PAS computer system and check current details for accuracy.
- Be able to adjust patient details as required, in line with Trust policy, Data Quality and Information Governance.
- Liaise with medical staff and nurses to ensure efficient use of clinic time.
- To mutually agree and book follow-up appointments with patients as they leave the clinic.
- Cache up clinics effectively ensuring all outcomes are completed.
- Liaise with the appropriate Consultants, secretary or booking team if unable to book a follow-up appointment.
- To coordinate patient flow through the various stages of the clinic.
- To identify high levels of DNAs in clinic and report it to management.
- Record upon arrival and resolve any hospital transport patient issues.
- Track medical notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
- Ensure medical notes are prepped and ready prior to the start of the clinic.
- Ensure clinic pick lists are provided to medical teams in clinic.
- Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
- Deal with telephone calls in a competent, friendly, helpful, and polite manner.
- Resolve problems and deal with all queries at the reception desk with competence.
- Attend departmental meetings as arranged.
- Participate in the induction of new staff.
- Maintain confidentiality of information about patients, staff, and other health service business.
- Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
- Other reasonable duties relating to the smooth running of the gynaecology outpatients centre.
Person Specification
Experience
Essential
- oCustomer Service/Administration Experience.
- oGCSE or equivalent in English and maths.
- oKnowledge of Word, Excel, Outlook, and other related PC applications
Skills
Essential
- oAble to deal with highly stressful situations in a calm and professional manner.
- oExcellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Experience
Essential
- oCustomer Service/Administration Experience.
- oGCSE or equivalent in English and maths.
- oKnowledge of Word, Excel, Outlook, and other related PC applications
Skills
Essential
- oAble to deal with highly stressful situations in a calm and professional manner.
- oExcellent verbal and written communication skills with the ability to communicate with patients/service users and staff at all levels of the organisation.
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
