Job summary
We are looking to recruit self-motivated individual to join the Domestic Department at Worthing Hospital as a Domestic Supervisor, who can work on their own and/or as part of a team, the post holder will be responsible for managing Domestic staff on a daily basis ensuring National Cleaning Standards are upheld.
-- PREVIOUS APPLICANT NEED NOT APPLY --
Main duties of the job
The post holder will be responsible for managing Domestic staff on a daily basis, which will include Appraisals, Health and Wellbeing Management, Monitoring Standards, Rotas, Mandatory Training.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Communications and Relationship skills
- Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
- Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department
- To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
- To be able to communicate sensitive issues when dealing with the deceased family using tact and respect.
- Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information
- To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.
- Take a leading role in any departmental Information Technology initiatives.
- Provide advice and support to the Domestic team.
Qualifications and Experience
Analytical and Judgemental skills
- To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor.
- Communicate daily with all users regarding any variation in services that may be required. Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate
- Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so.
Planning and Organisational skills
- Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logistical problems
- Respond to the bleep and subsequent messages, deploying staff appropriately.
- Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.
Please see job description and person specs for full details.
Job description
Job responsibilities
Communications and Relationship skills
- Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
- Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department
- To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
- To be able to communicate sensitive issues when dealing with the deceased family using tact and respect.
- Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information
- To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.
- Take a leading role in any departmental Information Technology initiatives.
- Provide advice and support to the Domestic team.
Qualifications and Experience
Analytical and Judgemental skills
- To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor.
- Communicate daily with all users regarding any variation in services that may be required. Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate
- Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so.
Planning and Organisational skills
- Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logistical problems
- Respond to the bleep and subsequent messages, deploying staff appropriately.
- Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.
Please see job description and person specs for full details.
Person Specification
Knowledge and Expreience
Essential
- Level NVQ 3 in a management discipline or equivalent
- Experience of supervising a multi-disciplined work force. Knowledge of various cleaning methods including Hydrogen Peroxide.
- Develop and maintain good communication with people, and at all levels about difficult matters and / or in difficult situations. Being aware of the disposition of patients and visitors and using appropriate communication.
- Ability to assess how to safely transport hospital equipment and utilise appropriate manual handling techniques. Assess and understand technical equipment (ie Hydrogen Peroxide Cleaning ) Understanding of Health & Safety and Environmental Regulations for safe transfer of patients and in general terms relating to visitors and staff.
Desirable
- Experience in the role of a Domestic Assistant or equivalent front line service
- IOSH
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of qualities issues
Person Specification
Knowledge and Expreience
Essential
- Level NVQ 3 in a management discipline or equivalent
- Experience of supervising a multi-disciplined work force. Knowledge of various cleaning methods including Hydrogen Peroxide.
- Develop and maintain good communication with people, and at all levels about difficult matters and / or in difficult situations. Being aware of the disposition of patients and visitors and using appropriate communication.
- Ability to assess how to safely transport hospital equipment and utilise appropriate manual handling techniques. Assess and understand technical equipment (ie Hydrogen Peroxide Cleaning ) Understanding of Health & Safety and Environmental Regulations for safe transfer of patients and in general terms relating to visitors and staff.
Desirable
- Experience in the role of a Domestic Assistant or equivalent front line service
- IOSH
Equality, Diversity and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of qualities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
