Job summary
To undertake specific departmental procedures focused on customer care and administration. To assist, under the supervision of a member of the Occupational Therapy clinical team and the Office Manager, in the provision of a flexible, patient-centred programme of Occupational Therapy. This will be achieved through completing specific administrative tasks which promote and support the person-centred Occupational Therapy plan for relevant patients referred to Occupational Therapy at Worthing Hospital.
Alongside this role you will be undertaking the Business Administration Apprenticeship, allowing you to gain a nationally recognised qualification at the end of your training. This will involve working with an assessor to develop a work-based portfolio; undertaking work-based assessments, completing all assignments/projects relating to the apprenticeship standard and completing end point assessment. The post holder will receive a proportion of paid study time within their working hours to work towards completing the required work for their apprenticeship.
Main duties of the job
- To liaise where appropriate with other members of the team, other related statutory, private and voluntary organisations, family and carers.
- To relay appropriate information about patients' specific needs to designated organisations when referring to services, chasing deliveries etc.
- To communicate with patients and carers via telephone or face to face in a way that respects their views, autonomy and culture and manage potential barriers to communication such as dysphasia, learning difficulty, cognitive and sensory difficulties, other language etc.To be able to communicate in a calm manner when dealing with challenging situations and know when to escalate and seek help.
- To gather and accurately record information where required, to enable patient referrals to be prioritised. To accurately feedback relevant information obtained to the Occupational Therapist and other relevant members of the Multi-Disciplinary Team.To seek supervision from an Occupational Therapist or Office Manager to inform analysis and reasoning, and when more complex needs of situations become apparent.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
- To liaise where appropriate with other members of the team, other related statutory, private and voluntary organisations, family and carers.
- To relay appropriate information about patients specific needs to designated organisations when referring to services, chasing deliveries etc.
- To communicate with patients and carers via telephone or face to face in a way that respects their views, autonomy and culture and manage potential barriers to communication such as dysphasia, learning difficulty, cognitive and sensory difficulties, other language etc.
- To be able to communicate in a calm manner when dealing with challenging situations and know when to escalate and seek help.
Analytical and Judgemental skills
- To gather and accurately record information where required, to enable patient referrals to be prioritised.
- To accurately feedback relevant information obtained to the Occupational Therapist and other relevant members of the Multi-Disciplinary Team.
- To seek supervision from an Occupational Therapist or Office Manager to inform analysis and reasoning, and when more complex needs of situations become apparent.
Planning and Organisational Skills
- To exercise good personal time management, punctuality and consistent reliable attendance.
- To be able to prioritise tasks and seek support where required.
Patient / Client Care
- To understand patient clinical need when advised by Occupational Therapist, to make referrals and act on behalf of OT/patient.
Policy and Service Development Implementation
- To be familiar and adhere to Trust Policies and procedure which are available on the Trusts intranet. This includes infection control and manual handling policies appropriate to the role.
- Undertake delegated tasks to contribute to the safe and smooth running of the Occupational Therapy service.
- To participate in clinical governance and quality improvement projects under the guidance of a registered Occupational Therapist, Occupational Therapy Assistant Practitioner or the Office Manager.This may include research and audit.
- To take responsibility for risk management and health and safety in the workplace by adhering to and promoting Health and Safety regulations, trust and departmental policies.
- To comply with Equal opportunities, Disability Discrimination and data protection legislation.
- To contribute positively to the effectiveness and efficiency of the Occupational Therapy and MDT/service.
People Management and Development
- To seek supervision from an Occupational Therapist, Occupational Therapy Assistant Practitioner or Office Manager when more complex needs or situations become apparent.
- To actively participate in supervision and appraisal using reflection and analysis to inform practice.
- To participate in the induction, support, training and education of students and new staff.
- To participate in the dissemination and sharing of information and skills with staff, students and volunteers.
- To gather and accurately record information where required, to enable patient referrals to be prioritised.
- To ensure that up to date written and electronic records and activity data are maintained in accordance with professional and trust standards.
- To respect the individuality, values, cultural and religious diversity of patients, staff and all key relationships and contribute to the provision of a service sensitive to these needs.
- To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Financial and Physical Development (inc. equipment, stock etc)
- To arrange, under guidance from an Occupational Therapist or Occupational Therapy Assistant Practitioner, for the provision of prescribed standard specialist disability equipment.
- To support the office manager with the ordering of office stock and uniforms.
- To have an awareness of good resource management, to maintain and advise on stock and resources necessary to carry out the work of the Occupational Therapy service, including responsibility of handling money in petit cash claims.
- To co-ordinate the deliveries and collections of equipment, to liaise with other agencies to request and arrange deliveries and collections. To raise and seek to resolve issues where standards or expectations have not been met.
Job description
Job responsibilities
- To liaise where appropriate with other members of the team, other related statutory, private and voluntary organisations, family and carers.
- To relay appropriate information about patients specific needs to designated organisations when referring to services, chasing deliveries etc.
- To communicate with patients and carers via telephone or face to face in a way that respects their views, autonomy and culture and manage potential barriers to communication such as dysphasia, learning difficulty, cognitive and sensory difficulties, other language etc.
- To be able to communicate in a calm manner when dealing with challenging situations and know when to escalate and seek help.
Analytical and Judgemental skills
- To gather and accurately record information where required, to enable patient referrals to be prioritised.
- To accurately feedback relevant information obtained to the Occupational Therapist and other relevant members of the Multi-Disciplinary Team.
- To seek supervision from an Occupational Therapist or Office Manager to inform analysis and reasoning, and when more complex needs of situations become apparent.
Planning and Organisational Skills
- To exercise good personal time management, punctuality and consistent reliable attendance.
- To be able to prioritise tasks and seek support where required.
Patient / Client Care
- To understand patient clinical need when advised by Occupational Therapist, to make referrals and act on behalf of OT/patient.
Policy and Service Development Implementation
- To be familiar and adhere to Trust Policies and procedure which are available on the Trusts intranet. This includes infection control and manual handling policies appropriate to the role.
- Undertake delegated tasks to contribute to the safe and smooth running of the Occupational Therapy service.
- To participate in clinical governance and quality improvement projects under the guidance of a registered Occupational Therapist, Occupational Therapy Assistant Practitioner or the Office Manager.This may include research and audit.
- To take responsibility for risk management and health and safety in the workplace by adhering to and promoting Health and Safety regulations, trust and departmental policies.
- To comply with Equal opportunities, Disability Discrimination and data protection legislation.
- To contribute positively to the effectiveness and efficiency of the Occupational Therapy and MDT/service.
People Management and Development
- To seek supervision from an Occupational Therapist, Occupational Therapy Assistant Practitioner or Office Manager when more complex needs or situations become apparent.
- To actively participate in supervision and appraisal using reflection and analysis to inform practice.
- To participate in the induction, support, training and education of students and new staff.
- To participate in the dissemination and sharing of information and skills with staff, students and volunteers.
- To gather and accurately record information where required, to enable patient referrals to be prioritised.
- To ensure that up to date written and electronic records and activity data are maintained in accordance with professional and trust standards.
- To respect the individuality, values, cultural and religious diversity of patients, staff and all key relationships and contribute to the provision of a service sensitive to these needs.
- To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
Financial and Physical Development (inc. equipment, stock etc)
- To arrange, under guidance from an Occupational Therapist or Occupational Therapy Assistant Practitioner, for the provision of prescribed standard specialist disability equipment.
- To support the office manager with the ordering of office stock and uniforms.
- To have an awareness of good resource management, to maintain and advise on stock and resources necessary to carry out the work of the Occupational Therapy service, including responsibility of handling money in petit cash claims.
- To co-ordinate the deliveries and collections of equipment, to liaise with other agencies to request and arrange deliveries and collections. To raise and seek to resolve issues where standards or expectations have not been met.
Person Specification
Certificates
Essential
- GCSE or equivalent in Maths and English A-C or 4+
- Experience of working with people/customer service.
- Basic/Intermediate level of IT Literacy
Desirable
- Experience of using Microsoft packages including Word and Excel
- Experience of working in a team
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Certificates
Essential
- GCSE or equivalent in Maths and English A-C or 4+
- Experience of working with people/customer service.
- Basic/Intermediate level of IT Literacy
Desirable
- Experience of using Microsoft packages including Word and Excel
- Experience of working in a team
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
