Education and Apprenticeship Team Assistant Apprentice

Job description

Job responsibilities

Communication

• Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate.
• Provide and receive routine information and give explanations and instructions clearly and concisely.
• Respond compassionately to staff who may be distressed.

Service Delivery and Improvement

• Respond to routine emails within the Learning & Development generic in-boxes. Ensuring all emails are responded to within the Service Level Agreements.
• Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.
• Administering and providing support to the Learning and Development team, e.g. organising meetings, taking minutes, filing, data entry.
• Participating pro-actively in team meetings and contribute ideas for improvement within the service.

People Management and Development

• Provide advice and guidance to new or less experienced Learning & Development administrators.

Patient Care Delivery

• Only incidental contact with patients.

Learning and Development

• Attend mandatory training updates as required.
• Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Identify own learning needs and jointly plan training requirements with your line manager
• Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.

Person Specification

Experience and qualifications

Essential

• A willingness to undertake further Level 2 or Level 3 study in Business Administration, Customer Service or CIPD and commitment to timely completion of the apprenticeship.
• Experience of working in a team
• Evidence of having undertaken own development to improve understanding of equalities issues.
• Good written & verbal communication skills
• Good IT skills (word, excel, PowerPoint, outlook)
• Evidence of having championed diversity in previous roles (as appropriate to role).

Desirable

• Experience of working in a busy office
• Experience of working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital

Lyndhurst Road Worthing West Sussex

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/ (Opens in a new tab)