Job summary
To support the Head of Strategy Deployment in the delivery of the PFIP, developing the overall Patient First Improvement System (PFIS) roadmap and taking shared operational responsibility for the design, development and delivery of the PFIS training programme. Responsible for provision of direct coaching to staff at a number of levels, including Divisional/Care Group Triumvirates and frontline/corporate services during their PFIS journey, supporting a culture of continuous improvement and developing PFIS maturity over time. Responsible for a sub team within the Kaizen Office (including PFIS Team Leader, PFIS Practitioners and PFIS Administrator), ensuring sufficient resource and capability are in place to deliver a variety of training offerings and improvement activity to support delivery of the Trusts Strategic Initiatives and Objectives.
To work with the wider Improvement and Delivery Team, identifying opportunities for shared learning, alignment and development of services/staff.
Main duties of the job
Deliver difficult messages, some of which may be contentious nature such as new ways of working and improvement terminology. There will potentially be barriers to acceptance, as this will lead to different ways of working and challenging the status quo.
Ability to communicate effectively with personnel at all levels throughout the Trust.
Ensure communication and engagement plans are in place that facilitate the celebration of success, in particular graduation events, sharing of best practice and learning across all part of the organisation.
Support the Head of Strategy Deployment in the development and delivery of roadmaps for the Strategy Deployment (PFIS) and Capability pillars of the Patient First Improvement Programme (PFIP).
Plan, organise and oversee a broad range of complex individual and team activities, supporting the delivery of PFIS/PFIP.
Support in the design and delivery of PFIS training offerings (including PFIS Wave/Roll Out Training and PFIP For Leaders Training), building continuous improvement capability across the organisation and ensuring staff have the appropriate level of skills to deliver continuous improvement as a business-as-usual activity.
Work closely with each divisional & care group level triumvirate, taking a shared lead responsibility for the rollout of PFIS including the engagement of new PFIS areas, training, post training coaching and support
About us
Join us atUHSussex, every day is different, you can be the change, better neverstops
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
Communication
- Be able to deliver presentations to a variety of audiences including front line staff, divisional, senior leaders & executives etc.
- Ability to empathise with, motivate, and persuade teams not directly managed to different viewpoints in order to achieve positive outcomes.
Service Delivery and Improvement
- Support the development, implementation and governance of PFIS training, highlighting key measures/ KPIs of success.
- Develop bespoke improvement offerings/activities as required, tailoring these offerings to suit site and team requirements and ensuring alignment to Trust mission, objectives and priorities.
- Provide coaching to frontline teams and their divisional leaders to support the implementation of PFIS, using recognised coaching models such as GROW and demonstrating key coaching skills such as effective questioning, active listening and providing effective feedback.
- Support the development and implementation of Leader Standard Work across all care group triumvirates to support PFIS areas.
- Develop feedback mechanisms for ongoing review and development of Kaizen Office training offerings, including delegate feedback, impacts of training, application of learning etc.
- Work closely with the Patient First Team Leaders, to ensure on-going support for PFIS areas and their divisions as PFIS units progress from training to using the improvement system as part of their business as usual.
- Work closely with the Patient First Team Leader, take ownership of the on-going maturity of PFIS in all divisions, ensuring progress and sustainability and developing the PFIS maturity criteria ensuring that it represents current best practise.
- Develop long-term plans and roadmaps to ensure the progression of maturity for all units from graduate level through to mastering level.
- Facilitate collaborative working across the Trust, supporting capacity planning and development of long-term strategic plans for performance and service improvement.
- Support the development, implementation and governance of the Trusts Gemba with Purpose plan, with particular focus on divisional & care group level Gemba with purpose plans to support new PFIS areas.
- Assist clinical and operational leadership teams in building an engaged workforce that utilises all Trust staff to drive results towards organisational goals and continuous improvement.
- Develop and deliver comprehensive reports to provide assurance of PFIS rollout, maturity and sustainability as well as quality of training as required.
People Management and Development
- Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes.
- Contribute to the development of the Kaizen Office pillar to ensure that it has the capability and resilience to provide training and coaching support in line with the agreed Capability roadmap and contribute to the personal development of the Patient First Improvement Practitioners.
- Act as a mentor to other staff within the Strategy Deployment function to support development and enable knowledge sharing for the Patient First Improvement Practitioners.
- Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates i.e. Staff Satisfaction Survey; Equality and Diversity etc.
- Support the promotion and development of inclusion, equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous improvement practitioners.
Learning and Development
- Participate in coaching supervision with fellow coaches to ensure on-going development as a coach and to ensure adherence to the highest ethical and professional standards.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Job description
Job responsibilities
Communication
- Be able to deliver presentations to a variety of audiences including front line staff, divisional, senior leaders & executives etc.
- Ability to empathise with, motivate, and persuade teams not directly managed to different viewpoints in order to achieve positive outcomes.
Service Delivery and Improvement
- Support the development, implementation and governance of PFIS training, highlighting key measures/ KPIs of success.
- Develop bespoke improvement offerings/activities as required, tailoring these offerings to suit site and team requirements and ensuring alignment to Trust mission, objectives and priorities.
- Provide coaching to frontline teams and their divisional leaders to support the implementation of PFIS, using recognised coaching models such as GROW and demonstrating key coaching skills such as effective questioning, active listening and providing effective feedback.
- Support the development and implementation of Leader Standard Work across all care group triumvirates to support PFIS areas.
- Develop feedback mechanisms for ongoing review and development of Kaizen Office training offerings, including delegate feedback, impacts of training, application of learning etc.
- Work closely with the Patient First Team Leaders, to ensure on-going support for PFIS areas and their divisions as PFIS units progress from training to using the improvement system as part of their business as usual.
- Work closely with the Patient First Team Leader, take ownership of the on-going maturity of PFIS in all divisions, ensuring progress and sustainability and developing the PFIS maturity criteria ensuring that it represents current best practise.
- Develop long-term plans and roadmaps to ensure the progression of maturity for all units from graduate level through to mastering level.
- Facilitate collaborative working across the Trust, supporting capacity planning and development of long-term strategic plans for performance and service improvement.
- Support the development, implementation and governance of the Trusts Gemba with Purpose plan, with particular focus on divisional & care group level Gemba with purpose plans to support new PFIS areas.
- Assist clinical and operational leadership teams in building an engaged workforce that utilises all Trust staff to drive results towards organisational goals and continuous improvement.
- Develop and deliver comprehensive reports to provide assurance of PFIS rollout, maturity and sustainability as well as quality of training as required.
People Management and Development
- Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes.
- Contribute to the development of the Kaizen Office pillar to ensure that it has the capability and resilience to provide training and coaching support in line with the agreed Capability roadmap and contribute to the personal development of the Patient First Improvement Practitioners.
- Act as a mentor to other staff within the Strategy Deployment function to support development and enable knowledge sharing for the Patient First Improvement Practitioners.
- Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates i.e. Staff Satisfaction Survey; Equality and Diversity etc.
- Support the promotion and development of inclusion, equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous improvement practitioners.
Learning and Development
- Participate in coaching supervision with fellow coaches to ensure on-going development as a coach and to ensure adherence to the highest ethical and professional standards.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Person Specification
Essential and Desirable
Essential
- Educated to degree level in relevant discipline or equivalent experience.
- Highly developed specialist knowledge in Improvement and change methodology, underpinned by theory and experience.
- Extensive experience of providing continuous improvement training and coaching
- Strong analytic skills and knowledge of how to use data to identify issues & opportunities, prioritise, and support decision making.
- Experience of team leadership and management.
- Experience in stakeholder engagement/management in fast paced and complex environments.
Desirable
- Accredited lean qualification
- Experience in a continuous improvement system, ideally in the NHS
- Coaching qualification
- Training qualification
- Experience of managing projects or programmes in a healthcare setting
Person Specification
Essential and Desirable
Essential
- Educated to degree level in relevant discipline or equivalent experience.
- Highly developed specialist knowledge in Improvement and change methodology, underpinned by theory and experience.
- Extensive experience of providing continuous improvement training and coaching
- Strong analytic skills and knowledge of how to use data to identify issues & opportunities, prioritise, and support decision making.
- Experience of team leadership and management.
- Experience in stakeholder engagement/management in fast paced and complex environments.
Desirable
- Accredited lean qualification
- Experience in a continuous improvement system, ideally in the NHS
- Coaching qualification
- Training qualification
- Experience of managing projects or programmes in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Worthing or Brighton - with an expectation to travel cross sites
Worthing or Brighton
BN11 1DJ
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
