Occupational Therapy Admin and Clinical Support
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Job summary
To provide administrative and clinical support for the Occupational Therapy Rheumatology Team and to provide day to day administrative support for Occupational Therapy (OT) services to ensure smooth running of the department.
To assist the Band 4 OT Office Manager in providing a comprehensive range of administrative services to the OT Team as well as complete clinical tasks to support the delivery of the OT Service.
To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies.
To consistently deliver a client focussed service which promotes good care and effective working relationships
Main duties of the job
To act as receptionist in the department to ensure a welcoming and efficient service is offered at all times to patients, relatives and other hospital staff.
To deal with all telephone enquiries, including retrieval of voicemail messages, in a professional, courteous and diplomatic manner and to ensure that appropriate messages are passed onto the relevant staff in an accurate and timely fashion, respecting confidentiality at all times.
To assist as far as practicable in non-clinical enquiries, ensuring all non-routine and clinical enquiries are referred onto the appropriate person.
Communicate effectively with patients especially those who have significant barriers to understanding such as cognitive, visual and hearing impairment, language barriers, learning disabilities and arranging support if required in line with trust guidelines.
About us
Join us atUHSussex, every day is different, you can be the change, better neverstops
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Details
Date posted
29 January 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
279-5956777-JAN24
Job locations
Southlands Hospital
Upper Shoreham Road
Shoreham By Sea
BN43 6TQ
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Southlands Hospital
Upper Shoreham Road
Shoreham By Sea
BN43 6TQ
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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