Job summary
Are you passionate about improving the lives of patients across Sussex?
As part of our Kaizen Office, and as part of a passionate and dedicated team, the Head of Strategy Deployment will provide visible, inspiring and engaging leadership, developing and delivering the Trust's Strategy Deployment via the Patient First Improvement Programme (PFIP, the Trust's continuous improvement framework), to develop and improve the lives of patients across Sussex.
Adept with working in a highly complex healthcare environment, you will work closely with the Assistant Director of Patient First Improvement Programme to provide day to day leadership to the programme and the Kaizen Office.
In our collaborative environment, fostering excellent working relationships with Divisional and Corporate leadership teams will be essential. You will be a strong communicator who is able to build relationships at all levels, testing and challenging in an appropriate manner in a number of forums to support effective and sustainable change.
Celebrating success is really important to us. You'll help us to recognise all the great work our staff do across the Trust, highlighting and sharing achievements and best practise, and supporting us in our mission of 'where better never stops'.
Main duties of the job
Main Duties;
To provide the leadership, development and delivery of the Trust's Strategy Deployment as part of the Patient First Improvement Programme (PFIP, the Trust's continuous improvement framework) and ensure activities are aligned to the Trust and PFIP objectives. Develop and deliver Leadership Training Programmes and support in the design and development of all other training offerings to staff at various levels of the Trust, building continuous improvement capability and ensuring the Trust's Strategy is deployed throughout the organisation. This will also include using subject matter expertise to coach and mentor in line with agreed roadmaps.
Foster excellent working relationships with Divisional and Corporate leadership teams and ensure measurement systems are in place to track the maturity of continuous improvement in their areas. Responsible for the cascade of lean leader behaviours through direct coaching and support at all levels of the organisation and the promotion of continuous improvement across the Trust's business.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Bringing your tangible experience of improving processes, services and systems through strategy deployment, youll be part of our Senior Leadership Team and will work with other leaders and colleagues throughout the organisation, to develop and cascade lean behaviours and develop the Patient First culture across the Trusts services. You will possess a deep understanding of lean tools and techniques and be able to apply these appropriately in a wide variety of scenarios, supporting teams with your subject matter expertise.
With your intellectual strength and flexibility, you will be able to understand complex problems and support teams to rationalise these into workable solutions. Youre the type of leader who encourages people to try new things. You want to create communications and deepen relationships to change attitudes and inspire action that will improve the lives of patients and our staff.
- Deliver highly complex messages, some of which may be of a highly sensitive and contentious nature. There will potentially be major barriers to acceptance, as this will lead to different ways of working and challenging the status quo
- Be able to present complex information in a variety of ways including production of Committee reports, presentations to a range of audiences from Board to front line staff and make extensive use of visual management across the Trusts strategy deployment pillar.
- Ensure communication and engagement plans are in place that facilitate the celebration of success, sharing of best practice and learning across all part of the organisation.
- Working closely with the Assistant Director of Patient First Improvement Programme, provide day to day leadership to PFIP using recognised programme, project management and improvement methodologies. Assist with strategic planning and prioritisation of PFIP activities and provide ongoing oversight and evaluation of the programme, including benefits realisation.
- Engage with key stakeholders to develop a thorough understanding across service/specialist areas, gaining information and insights to support in effective, relevant and sustainable strategy deployment.
- Continue to mature and evolve the Patient First Improvement Programme governance, chaired by the Trusts Chief Executive and in particular to develop the measurement system for continuous improvement programmes of work within the Strategy Deployment pillar
- Work within a highly complex healthcare environment, contributing to the development, coordination and of delivery of roadmaps for each pillar within the Patient First Improvement Programme: Strategy Development, Strategy Deployment (including SDR and PFIS), Capability, Improvement Projects and the Kaizen Office.
- Review, analyse and interpret complex information and data to support prioritisation and evidence based decision making.
- Working closely with each Executive sponsor, take the shared lead responsibility for the Strategy Deployment pillar which includes development, roll out and maturity tracking of:
- Patient First Improvement System (front line deployment)
- Divisional SDR
- Divisional Driver meetings
- Exec/Director Level Huddles
- Care Group Level Improvement huddles
- Develop, implement and ensure compliance with the Strategy Deployment measurement system to track maturity at all levels of operation (Board SDR to PFIS front line deployment)
- Develop, implement and ensure compliance with the Strategy Deployment standard work at all levels of operation (Board SDR to PFIS front line deployment)
- Develop, implement and ensure compliance with the Trusts Gemba With Purpose plan
- Provide coaching to MDs and hospital directors as required in relation to PF strategy deployment
- Develop and deliver training and coaching programmes to enable strategy deployment and to increase continuous improvement capability across the organisation, ensuring all staff have the appropriate level of skills training to deliver continuous improvement as a business-as-usual activity.
- Design and act as the lead trainer for the PFIP for Leader Programme and support in the strategy, design and planning of the Trusts continuous improvement training programmes including Yellow Belt training .
- Contribute to the development of the Kaizen Office pillar to ensure that it has the capability and resilience to provide training and coaching support in line with the agreed Capability roadmap and to ensure succession planning and personal development of all members of the team.
- Use industry knowledge and expertise to help the organisation develop its vision for Continuous Improvement
- Form part of a small team of senior leaders in the Trust to deliver the Trusts Patient First Academy including working with other NHS Trusts, as required.
- Assist clinical and operational leadership teams in building an engaged workforce that utilises all Trust staff to drive results towards organisational goals, and develop a culture of continuous improvement.
- To be a delegated budget holder for own service area, approving pay and non-pay expenditure.
- Ensure that appropriate financial evaluation for projects is identified and captured and that the costs or opportunities and the benefits of change management programmes are tracked and reported.
- Liaise with management accountants for each Division to validate and verify benefits realised form programme delivery.
- Provide operational management of the Strategy Deployment function and ensure that all staff have up to date appraisals, objectives and personal development plans.
- Promote training opportunities for these staff to ensure that the Trust has appropriately skilled staff to enable a high-performance culture.
- Ensure that the function is adequately resourced and, through talent management, ensure that the workforce is planned for the Trusts future needs
- Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes.
- Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates ie Staff Satisfaction Survey; Equality and Diversity etc
- Support the promotion and development of equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous improvement practitioners
- Attend mandatory training updates as required
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Key Working Relationships
- Director of Improvement and Delivery and the Improvement and Delivery senior leadership team
- Executive Team and Corporate Directors
- Divisional and Directorate Triumvirates and Corporate Heads of department
- Kaizen Office and Programme Management Office teams
- Frontline staff and Corporate teams
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
- Please see job description & person specs for full details.
Job description
Job responsibilities
Bringing your tangible experience of improving processes, services and systems through strategy deployment, youll be part of our Senior Leadership Team and will work with other leaders and colleagues throughout the organisation, to develop and cascade lean behaviours and develop the Patient First culture across the Trusts services. You will possess a deep understanding of lean tools and techniques and be able to apply these appropriately in a wide variety of scenarios, supporting teams with your subject matter expertise.
With your intellectual strength and flexibility, you will be able to understand complex problems and support teams to rationalise these into workable solutions. Youre the type of leader who encourages people to try new things. You want to create communications and deepen relationships to change attitudes and inspire action that will improve the lives of patients and our staff.
- Deliver highly complex messages, some of which may be of a highly sensitive and contentious nature. There will potentially be major barriers to acceptance, as this will lead to different ways of working and challenging the status quo
- Be able to present complex information in a variety of ways including production of Committee reports, presentations to a range of audiences from Board to front line staff and make extensive use of visual management across the Trusts strategy deployment pillar.
- Ensure communication and engagement plans are in place that facilitate the celebration of success, sharing of best practice and learning across all part of the organisation.
- Working closely with the Assistant Director of Patient First Improvement Programme, provide day to day leadership to PFIP using recognised programme, project management and improvement methodologies. Assist with strategic planning and prioritisation of PFIP activities and provide ongoing oversight and evaluation of the programme, including benefits realisation.
- Engage with key stakeholders to develop a thorough understanding across service/specialist areas, gaining information and insights to support in effective, relevant and sustainable strategy deployment.
- Continue to mature and evolve the Patient First Improvement Programme governance, chaired by the Trusts Chief Executive and in particular to develop the measurement system for continuous improvement programmes of work within the Strategy Deployment pillar
- Work within a highly complex healthcare environment, contributing to the development, coordination and of delivery of roadmaps for each pillar within the Patient First Improvement Programme: Strategy Development, Strategy Deployment (including SDR and PFIS), Capability, Improvement Projects and the Kaizen Office.
- Review, analyse and interpret complex information and data to support prioritisation and evidence based decision making.
- Working closely with each Executive sponsor, take the shared lead responsibility for the Strategy Deployment pillar which includes development, roll out and maturity tracking of:
- Patient First Improvement System (front line deployment)
- Divisional SDR
- Divisional Driver meetings
- Exec/Director Level Huddles
- Care Group Level Improvement huddles
- Develop, implement and ensure compliance with the Strategy Deployment measurement system to track maturity at all levels of operation (Board SDR to PFIS front line deployment)
- Develop, implement and ensure compliance with the Strategy Deployment standard work at all levels of operation (Board SDR to PFIS front line deployment)
- Develop, implement and ensure compliance with the Trusts Gemba With Purpose plan
- Provide coaching to MDs and hospital directors as required in relation to PF strategy deployment
- Develop and deliver training and coaching programmes to enable strategy deployment and to increase continuous improvement capability across the organisation, ensuring all staff have the appropriate level of skills training to deliver continuous improvement as a business-as-usual activity.
- Design and act as the lead trainer for the PFIP for Leader Programme and support in the strategy, design and planning of the Trusts continuous improvement training programmes including Yellow Belt training .
- Contribute to the development of the Kaizen Office pillar to ensure that it has the capability and resilience to provide training and coaching support in line with the agreed Capability roadmap and to ensure succession planning and personal development of all members of the team.
- Use industry knowledge and expertise to help the organisation develop its vision for Continuous Improvement
- Form part of a small team of senior leaders in the Trust to deliver the Trusts Patient First Academy including working with other NHS Trusts, as required.
- Assist clinical and operational leadership teams in building an engaged workforce that utilises all Trust staff to drive results towards organisational goals, and develop a culture of continuous improvement.
- To be a delegated budget holder for own service area, approving pay and non-pay expenditure.
- Ensure that appropriate financial evaluation for projects is identified and captured and that the costs or opportunities and the benefits of change management programmes are tracked and reported.
- Liaise with management accountants for each Division to validate and verify benefits realised form programme delivery.
- Provide operational management of the Strategy Deployment function and ensure that all staff have up to date appraisals, objectives and personal development plans.
- Promote training opportunities for these staff to ensure that the Trust has appropriately skilled staff to enable a high-performance culture.
- Ensure that the function is adequately resourced and, through talent management, ensure that the workforce is planned for the Trusts future needs
- Ensure the performance and contribution of individuals is maximised in line with the organisations aims through the promotion and management of appraisal and performance management processes.
- Support national policy initiatives ensuring local action is adhered to in terms of being recognised as a model employer that has outstanding staff motivation and retention rates ie Staff Satisfaction Survey; Equality and Diversity etc
- Support the promotion and development of equal opportunities and diversity across the Trust in both employment and provision of services and develop opportunities to grow our own staff into continuous improvement practitioners
- Attend mandatory training updates as required
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
Key Working Relationships
- Director of Improvement and Delivery and the Improvement and Delivery senior leadership team
- Executive Team and Corporate Directors
- Divisional and Directorate Triumvirates and Corporate Heads of department
- Kaizen Office and Programme Management Office teams
- Frontline staff and Corporate teams
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
- Please see job description & person specs for full details.
Person Specification
Essential and Desirable
Essential
- Educated to Masters level in relevant discipline or equivalent experience
- Experience of providing continuous improvement training and coaching at a variety of levels including Executive level
- To provide the leadership, development and delivery of the Trust's Strategy Deployment
- Leadership experience in a continuous improvement system, ideally in the NHS
- Experience managing large scale programmes in complex environments
- Training and coaching continuous improvement approaches & tools
- Experience in the development and management of programme governance
- Team leadership and management Team leadership and Management (including matrix management) in fast paced environments & cross cutting and complex environments
- Experience of running continuous improvement teams in healthcare or other environment
- Able to take decisions based on complex information and sometimes conflicting views
- (including matrix management)
Desirable
- Accredited lean qualification
- Coaching qualification
- Training qualification
Person Specification
Essential and Desirable
Essential
- Educated to Masters level in relevant discipline or equivalent experience
- Experience of providing continuous improvement training and coaching at a variety of levels including Executive level
- To provide the leadership, development and delivery of the Trust's Strategy Deployment
- Leadership experience in a continuous improvement system, ideally in the NHS
- Experience managing large scale programmes in complex environments
- Training and coaching continuous improvement approaches & tools
- Experience in the development and management of programme governance
- Team leadership and management Team leadership and Management (including matrix management) in fast paced environments & cross cutting and complex environments
- Experience of running continuous improvement teams in healthcare or other environment
- Able to take decisions based on complex information and sometimes conflicting views
- (including matrix management)
Desirable
- Accredited lean qualification
- Coaching qualification
- Training qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Worthing or Brighton, but must be available to work cross-site
Eastern Road
Worthing or Brighton
BN2 5JJ
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
