Job summary
We are looking for an enthusiastic and positive person to compliment the Typing Pool team as a Staff Supervisor at St Richard's Hospital supporting the Typing Pool Manager and working closely with the Staff Supervisor at St Richard's Hospital supporting in creating a comprehensive, flexible and robust typing service to the Surgical and Medicine Care Groups.
This is an opportunity for someone looking to develop their career further by developing knowledge and experience in learning HR policies with full support from the Typing Pool Manager.
Main duties of the job
The successful candidate will lead and motivate their team and should be able to deal with challenging situations in a calm and effective manner; will actively support in leading service improvement; who is highly organised and understands the importance of clear communication.
The Typing Pool provides a comprehensive and efficient typing service through the provision of the typing pool. The Typing Pool Staff Supervisor is expected to supervise a team of Medical Typists becoming closely involved with specialty typing and administrative support requirements. This will require cross covering other Typing Pool Staff Supervisors during times of absence. As well as supervising the team of Medical Typists the post holder will be required to work as part of the team typing letters and be actively involved in improvement initiatives impacting on the throughput of work in the typing pool. This role is also required to manage day to day administration of the Digital Dictation system.
The successful candidate will be required to work Monday - Friday and hours can be discussed at interview.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
- Responsible for the day to day supervision and co-ordination of administration staff within the department, allocating work and checking.
- Ability to use appropriate MS office applications and Hospital systems
- Act as a role model and demonstrate behaviours in line with Trust values.
- Work without supervision, problem solve and take initiative where required.
- Co-ordinate and oversee workload of Band 3 Medical Typists to ensure KPIs are met.
- Act as Digital Dictation System administrator for Trust.
- To act as the first point of contact between Specialty Co-ordinators and the Typing Pool, building and maintaining good communication with them and other staff in the department.
- Communicate effectively with the teams on a timely basis ensuring robust systems exist so that staff feel informed and engaged.
- Highlight any departmental concerns regarding performance of the team or operational issues that prevent service delivery to Typing Pool Manager.
- Prepare reports where necessary, analysing statistics i.e. weekly stats, KPIs
- Allocate resource appropriately to maximise effectiveness to deliver KPIs
- Use HR reports to pro-actively manage Appraisals, Mandatory Training and Sickness absence
- Attain and maintain a working knowledge of relevant HR policies to be effective in role, seeking HR support as required in so as to advise managers confidently on processes and monitoring systems.
Job description
Job responsibilities
- Responsible for the day to day supervision and co-ordination of administration staff within the department, allocating work and checking.
- Ability to use appropriate MS office applications and Hospital systems
- Act as a role model and demonstrate behaviours in line with Trust values.
- Work without supervision, problem solve and take initiative where required.
- Co-ordinate and oversee workload of Band 3 Medical Typists to ensure KPIs are met.
- Act as Digital Dictation System administrator for Trust.
- To act as the first point of contact between Specialty Co-ordinators and the Typing Pool, building and maintaining good communication with them and other staff in the department.
- Communicate effectively with the teams on a timely basis ensuring robust systems exist so that staff feel informed and engaged.
- Highlight any departmental concerns regarding performance of the team or operational issues that prevent service delivery to Typing Pool Manager.
- Prepare reports where necessary, analysing statistics i.e. weekly stats, KPIs
- Allocate resource appropriately to maximise effectiveness to deliver KPIs
- Use HR reports to pro-actively manage Appraisals, Mandatory Training and Sickness absence
- Attain and maintain a working knowledge of relevant HR policies to be effective in role, seeking HR support as required in so as to advise managers confidently on processes and monitoring systems.
Person Specification
Qualifications & Experience
Essential
- 5 or more A-C grade O levels GCSEs or equivalent
- Previous secretarial experience
- Good working knowledge of MS office
- Attention to detail / proven organisational skills
- Excellent keyboard skills / audio typing experience
- Knowledge of HR policies
- Experience of mentoring / training fellow colleagues
Desirable
- RSA/Pitmans Typing qualification or equivalent
- ILM/NVQ/VRQ level 3 in Management
- Previous supervisory experience
- Good knowledge of medical terminology
- Experience with PAS
Person Specification
Qualifications & Experience
Essential
- 5 or more A-C grade O levels GCSEs or equivalent
- Previous secretarial experience
- Good working knowledge of MS office
- Attention to detail / proven organisational skills
- Excellent keyboard skills / audio typing experience
- Knowledge of HR policies
- Experience of mentoring / training fellow colleagues
Desirable
- RSA/Pitmans Typing qualification or equivalent
- ILM/NVQ/VRQ level 3 in Management
- Previous supervisory experience
- Good knowledge of medical terminology
- Experience with PAS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
