Job summary
Advert - Communications Operative / Switchboard Operator (Haywards Heath)
30 hours per week - The Shift pattern is variable to cover a 24hr service over 7 days a week.
Band 3 - £ 22,816 - 24,336 (pro rata) per annum. Plus, weekends and unsocial hour's enhancements.
The Switchboards are based at the Royal Sussex County Hospital, Brighton, and the Princess Royal Hospital, Haywards Heath. This position is based at the Princess Royal Hospital in Haywards Heath.
The telephony staff are normally the initial contact between members of the public, patients, and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors, and suppliers.
Telephonists are required to work as part of a team in an often-stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24-hour operation.
Main duties of the job
Telephonists are required to work as part of a team in an often-stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24-hour operation.
Staff are required to frequently work under their own initiative and to make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GPs, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.
Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
Job description
Job responsibilities
The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GPs, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.
Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.
Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
Person Specification
Switchboard / Telephone experience
Essential
- oSwitchboard / Telephone experience
- oCustomer service experience
- oFlexible and commitment to work 24/7/365 shifts
- oAgree/Confirm requirements of the JD
- oNVQ level 3 Customer care or equivalent plus previous experience
Desirable
- oSuccessfully completed a course of secondary education (GCSE) English and Maths
- oKnowledge of Outlook/email/ IT skills
- Knowledge of medical terminology
oFlexible and commitment to work 24/7/365 shifts
Essential
- oSwitchboard / Telephone experience
oFlexible and commitment to work 24/7/365 shifts
Essential
- Agree work flexible shifts
Person Specification
Switchboard / Telephone experience
Essential
- oSwitchboard / Telephone experience
- oCustomer service experience
- oFlexible and commitment to work 24/7/365 shifts
- oAgree/Confirm requirements of the JD
- oNVQ level 3 Customer care or equivalent plus previous experience
Desirable
- oSuccessfully completed a course of secondary education (GCSE) English and Maths
- oKnowledge of Outlook/email/ IT skills
- Knowledge of medical terminology
oFlexible and commitment to work 24/7/365 shifts
Essential
- oSwitchboard / Telephone experience
oFlexible and commitment to work 24/7/365 shifts
Essential
- Agree work flexible shifts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
