Job summary
An exciting opportunity for a Security and Car Parking Manager at UHSussex has become available.
An integral part of the Facilities and Estates management team reporting into the Associate Director of Facilities, the Security and Car Parking Manager will be responsible for ensuring the safety and security of Trust staff, patients and visitors and sites and the effective management of hospital car parks and traffic routes.
Main duties of the job
The post holder will undertake a range of managerial tasks to ensure the management and improvement of the Security and Car Parking services at UHSussex sites of RSCH, LMB and PRH.
This role will include the effective management of the Trusts Security and Car parking services, leading the development and implementation of the Trust's security and car parking strategies and provide professional leadership in these specialist areas.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Communication
- The role requires enhanced liaison and collaboration with a wide range of internal and external stakeholders and therefore the post holder must be a strong, articulate and confident communicator often needing to cascade information of a complex nature
- Establish and convene appropriate meetings with the security and car parking service users to ensure service standards are being maintained and delivered in accordance with agreed key performance indicators
- Provide expert Security Management Specialist advice, leadership, guidance and support in all aspects of security and car parking management to the Trust at all levels and across all sites
- To attend and contribute as required to Divisional Facilities and Estates meetings and Management Briefings
- Develop staff communication systems including Steering Groups, Notice Boards and ensure Security and Car Parking staff representation to ensure involvement throughout each development and element of work
- Liaise and negotiate with nominated officers for all external contracts on a regular basis to ensure compliance with service specification and customer satisfaction. This will involve differing degrees of complexity pertaining to contract and pricing reviews and changes to the specification
- To work as the Security Manager with the Group Head of Security in accordance with the Secretary of State Directions to health bodies on measures to tackle violence and general security management measures
- Liaise with Police with regard to crimes committed and assist where necessary some of which could be of a complex nature
- Liaise and work collaboratively with the Police with regard to crime prevention measures to mitigate risk
- Dealing with Security and Car parking Service complaints and issues.
Risk Management
- To be responsible for and conduct Risk Assessments across the whole Trust to ensure compliance with safety issues in relation to Security and Car Parking to maintain appropriate records for inspection
- Be aware of the Trusts risk management strategy and policies.
- Support the departmental managers in promoting a risk management culture within your working environment, ensuring participation and involvement when requested.
- Identify potential risks that may impact on the Trusts ability to achieve its objectives, and report concerns to the line manager.
- Health and Safety is the responsibility of all staff and the post holder is required to take due care at work, report any accidents or untoward occurrences and comply with the Trust Health & Safety Policy in order that it can fulfil its Health and Safety responsibilities.
- The Trust operates a Smoke Free Policy, and smoking is forbidden throughout the Trusts premises.
- To be responsible for and conduct Risk Assessments across the whole Trust to ensure compliance with safety issues in relation to security and Car Parking and to maintain appropriate records for inspection
Service Delivery and Improvement
- To actively manage the Security and Car Parking service in accordance with Trust policies and procedures
- To manage and maintain a cost effective service to maximise all available resources in the provision of this
- Will be responsible for, and where appropriate, hold relevant licences for managing and running a Trust based Security service
- To ensure that all NHS security management work is carried out within a professional and ethical framework.
- Manage the team responsible for producing, logging and tracking of ID cards
- Ensure that contractual arrangements and agreements are reviewed in a timely manner to meet compliance and adhere to contract end dates / renewal notices
- Diagnose, analyse and advise Senior Managers on Security and Car Parking issues with varying degrees of complexity and conflicting demands on the appropriate courses of action
- To review, analyse, interpret and forecast in agreement with the Trust a security strategy based on data and multiple sources of complex information
- To monitor and evaluate all activity on a continuous basis to ensure the security service, processes and systems in place meet the needs of the Trust in safeguarding staff, patients and all sites
- Ensure that appropriate judgements are made and work in compliance with the Regulation of Investigatory Powers Act 2000
- To assess and circulate any advice or guidance issued by the NHS Security Management Service or equivalent body, making recommendations to the Trust as to its implementation.
- To ensure the Trust complies with relevant legislative and external agency requirements including the Department of Health, Healthcare Commission and NHS Protect
- Ensure that Business Continuity plans are in place to deal with the complexities of managing services for the Trust during times of increased activity and demands making appropriate adjustments to plans to accommodate this
- Responsible for the immediate and longer term planning and maintenance of all security and Car Parking equipment to the required standard and ensuring appropriate records are maintained
- Plan and supervise covert surveillance activities as required with a varying degree of complexity
- To ensure compliance with all current legislation which affects the security service and is required by the Trust
- To develop a Pro Security culture within the Trust so that staff and patients accept responsibility for this issue and ensure that where security incidents /breaches occur, they are detected and reported effectively
- Develop, implement and maintain robust Policy, Standard Operating Procedures (SOPs) and procedures that underpin the Security and Car parking services.
- Ensure all duties are carried out in accordance with Trust policies
- Responsible for the management and monitoring of a delegated budget and financial planning within the cost model set by the Division and the Trust, meeting set CIP targets. Ensures full compliance with the Trusts Standing Financial Instructions
- Maintains appropriate records regarding activity, stocks and equipment including an annual stock-take to be held at the end of each Financial Year
- Maintains records of equipment that are needed for input into costing, budgeting and monitoring performance of the security service
- To develop and maintain a quality monitoring reporting system to ensure the highest possible standards are maintained at all times
- Manage the access control operations within the site.
- Monitor and manage the access to hospital site(s) to ensure a free flow of traffic to prevent traffic build up not being able to access the site(s)
- Organise the secure cash collection from pay stations.
- Monitor CCTV as required and produce CCTV footage for evidence as required ensuring compliance with the Data Protection Act.
- Regularly report on and maintain records of efficacy of the Trusts security monitoring systems
- Maintain appropriate records for equipment that is under lease and maintenance arrangements to ensure agreements are reviewed in a timely manner to meet compliance and adhere to contractual agreements.
- Carry out any other reasonable duties commensurate with the role and delegated or requested by the manager as the needs of the service require.
People Management and Development
- Day-to-day Management of Security Staff and Systems and all resources associated with the Security service within the allocated and agreed Revenue budgets
- Responsible for ensuring that all staff are appropriately trained from induction through to formal training in specific areas and to take account of their specific responsibilities
- Training of Security Guards in Routine Patrols, Lock-up and unlocking procedures
- Undertakes regular staff appraisals so that objectives, performance targets and personal development plans are in place for each individual member of staff
- Ensures the health and wellbeing of all staff within the remit of the role
- Ensure licence / insurance checks and compliance for all staff who need to travel on Trust business
- Provision of specialist training in security techniques
Patient Care Delivery
- The post holder is responsible for ensuring the safety and security of patients
- Incidental patient and client care
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Take responsibility for identifying what learning you need to do your job better and jointly plan with your line manager what training you require.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
- Post holder to maintain up-to-date knowledge about legislation pertinent to work area; changes to legislation affecting work area and services provided
- Conducting audits and surveys to enhance service delivery and inform future plans
- Use Security Management networks to maintain an overview of changes to legislation and technology; adopting best practice techniques
Job description
Job responsibilities
Communication
- The role requires enhanced liaison and collaboration with a wide range of internal and external stakeholders and therefore the post holder must be a strong, articulate and confident communicator often needing to cascade information of a complex nature
- Establish and convene appropriate meetings with the security and car parking service users to ensure service standards are being maintained and delivered in accordance with agreed key performance indicators
- Provide expert Security Management Specialist advice, leadership, guidance and support in all aspects of security and car parking management to the Trust at all levels and across all sites
- To attend and contribute as required to Divisional Facilities and Estates meetings and Management Briefings
- Develop staff communication systems including Steering Groups, Notice Boards and ensure Security and Car Parking staff representation to ensure involvement throughout each development and element of work
- Liaise and negotiate with nominated officers for all external contracts on a regular basis to ensure compliance with service specification and customer satisfaction. This will involve differing degrees of complexity pertaining to contract and pricing reviews and changes to the specification
- To work as the Security Manager with the Group Head of Security in accordance with the Secretary of State Directions to health bodies on measures to tackle violence and general security management measures
- Liaise with Police with regard to crimes committed and assist where necessary some of which could be of a complex nature
- Liaise and work collaboratively with the Police with regard to crime prevention measures to mitigate risk
- Dealing with Security and Car parking Service complaints and issues.
Risk Management
- To be responsible for and conduct Risk Assessments across the whole Trust to ensure compliance with safety issues in relation to Security and Car Parking to maintain appropriate records for inspection
- Be aware of the Trusts risk management strategy and policies.
- Support the departmental managers in promoting a risk management culture within your working environment, ensuring participation and involvement when requested.
- Identify potential risks that may impact on the Trusts ability to achieve its objectives, and report concerns to the line manager.
- Health and Safety is the responsibility of all staff and the post holder is required to take due care at work, report any accidents or untoward occurrences and comply with the Trust Health & Safety Policy in order that it can fulfil its Health and Safety responsibilities.
- The Trust operates a Smoke Free Policy, and smoking is forbidden throughout the Trusts premises.
- To be responsible for and conduct Risk Assessments across the whole Trust to ensure compliance with safety issues in relation to security and Car Parking and to maintain appropriate records for inspection
Service Delivery and Improvement
- To actively manage the Security and Car Parking service in accordance with Trust policies and procedures
- To manage and maintain a cost effective service to maximise all available resources in the provision of this
- Will be responsible for, and where appropriate, hold relevant licences for managing and running a Trust based Security service
- To ensure that all NHS security management work is carried out within a professional and ethical framework.
- Manage the team responsible for producing, logging and tracking of ID cards
- Ensure that contractual arrangements and agreements are reviewed in a timely manner to meet compliance and adhere to contract end dates / renewal notices
- Diagnose, analyse and advise Senior Managers on Security and Car Parking issues with varying degrees of complexity and conflicting demands on the appropriate courses of action
- To review, analyse, interpret and forecast in agreement with the Trust a security strategy based on data and multiple sources of complex information
- To monitor and evaluate all activity on a continuous basis to ensure the security service, processes and systems in place meet the needs of the Trust in safeguarding staff, patients and all sites
- Ensure that appropriate judgements are made and work in compliance with the Regulation of Investigatory Powers Act 2000
- To assess and circulate any advice or guidance issued by the NHS Security Management Service or equivalent body, making recommendations to the Trust as to its implementation.
- To ensure the Trust complies with relevant legislative and external agency requirements including the Department of Health, Healthcare Commission and NHS Protect
- Ensure that Business Continuity plans are in place to deal with the complexities of managing services for the Trust during times of increased activity and demands making appropriate adjustments to plans to accommodate this
- Responsible for the immediate and longer term planning and maintenance of all security and Car Parking equipment to the required standard and ensuring appropriate records are maintained
- Plan and supervise covert surveillance activities as required with a varying degree of complexity
- To ensure compliance with all current legislation which affects the security service and is required by the Trust
- To develop a Pro Security culture within the Trust so that staff and patients accept responsibility for this issue and ensure that where security incidents /breaches occur, they are detected and reported effectively
- Develop, implement and maintain robust Policy, Standard Operating Procedures (SOPs) and procedures that underpin the Security and Car parking services.
- Ensure all duties are carried out in accordance with Trust policies
- Responsible for the management and monitoring of a delegated budget and financial planning within the cost model set by the Division and the Trust, meeting set CIP targets. Ensures full compliance with the Trusts Standing Financial Instructions
- Maintains appropriate records regarding activity, stocks and equipment including an annual stock-take to be held at the end of each Financial Year
- Maintains records of equipment that are needed for input into costing, budgeting and monitoring performance of the security service
- To develop and maintain a quality monitoring reporting system to ensure the highest possible standards are maintained at all times
- Manage the access control operations within the site.
- Monitor and manage the access to hospital site(s) to ensure a free flow of traffic to prevent traffic build up not being able to access the site(s)
- Organise the secure cash collection from pay stations.
- Monitor CCTV as required and produce CCTV footage for evidence as required ensuring compliance with the Data Protection Act.
- Regularly report on and maintain records of efficacy of the Trusts security monitoring systems
- Maintain appropriate records for equipment that is under lease and maintenance arrangements to ensure agreements are reviewed in a timely manner to meet compliance and adhere to contractual agreements.
- Carry out any other reasonable duties commensurate with the role and delegated or requested by the manager as the needs of the service require.
People Management and Development
- Day-to-day Management of Security Staff and Systems and all resources associated with the Security service within the allocated and agreed Revenue budgets
- Responsible for ensuring that all staff are appropriately trained from induction through to formal training in specific areas and to take account of their specific responsibilities
- Training of Security Guards in Routine Patrols, Lock-up and unlocking procedures
- Undertakes regular staff appraisals so that objectives, performance targets and personal development plans are in place for each individual member of staff
- Ensures the health and wellbeing of all staff within the remit of the role
- Ensure licence / insurance checks and compliance for all staff who need to travel on Trust business
- Provision of specialist training in security techniques
Patient Care Delivery
- The post holder is responsible for ensuring the safety and security of patients
- Incidental patient and client care
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Take responsibility for identifying what learning you need to do your job better and jointly plan with your line manager what training you require.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
- Post holder to maintain up-to-date knowledge about legislation pertinent to work area; changes to legislation affecting work area and services provided
- Conducting audits and surveys to enhance service delivery and inform future plans
- Use Security Management networks to maintain an overview of changes to legislation and technology; adopting best practice techniques
Person Specification
Qualifications and experience
Essential
- Recent and relevant experience in a similar management role backed with specialist security knowledge
- Knowledge and familiarity with the Data Protection Act and investigatory legislation.
- Proven experience of managing budgets
Desirable
- Traffic Management qualification (LANTRA) or equivalent experience
- CCTV Operator Skills qualification or equivalent experience
- Knowledge of breakaway and restraint
- In-depth knowledge of Security Management in the NHS
Person Specification
Qualifications and experience
Essential
- Recent and relevant experience in a similar management role backed with specialist security knowledge
- Knowledge and familiarity with the Data Protection Act and investigatory legislation.
- Proven experience of managing budgets
Desirable
- Traffic Management qualification (LANTRA) or equivalent experience
- CCTV Operator Skills qualification or equivalent experience
- Knowledge of breakaway and restraint
- In-depth knowledge of Security Management in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
