Job summary
An exciting opportunity has arisen for a Patient Access Manager to join the Haematology Department, in the newly created Cancer Division at UHSussex. The successful post holder will be an experienced and proactive individual, with knowledge of patient pathways and outpatient and treatment waiting list management.
With a background in team management, you will be a credible and visible leader with excellent interpersonal skills.
You will have a key role in the delivery of high quality, effective and flexible patient access, reception and ward administration.
This role is ideal for someone with an eye for detail and desire to help improve the patient experience, to ensure that treatment is delivered in a timely and caring way.
Main duties of the job
As Patient Access Manager, you will be responsible for the line management of administrative staff within the service including allocation of work, recruitment, training and development and appraisal.
Working alongside the Operational Manager, senior management and clinical teams, you will look to identify and implement ways to improve clinical pathways for our patients from referral to treatment, while working towards achieving national targets.
You will manage outpatient and treatment waiting lists, support validation of patient pathways and highlight any potential delays.
The successful post holder will be expected to work across sites, working closely with staff based in Brighton, Worthing and St Richards.
About us
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
We are a vibrant and inclusive organisation with patient care at our core. Our hard-working, talented and dedicated people work together towards a common goal - to always put our Patient First. In fact our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
You will find the full Job Description and Person Specification attached within supporting documents.
Job description
Job responsibilities
You will find the full Job Description and Person Specification attached within supporting documents.
Person Specification
Experience of NHS systems
Essential
- Understanding of NHS administration, waiting list management, patient booking systems and processes
Desirable
- Experience of managing NHS administration, waiting lists, patient booking systems and processes
Team management
Essential
- A minimum of 2 years experience of people management.
Desirable
- A minimum of 2 years experience managing administrative teams within an NHS setting.
Excellent interpersonal skills
Essential
- Demonstrable experience of effective leadership skills, to motivate, delegate, manage and direct people.
Desirable
- Demonstrable experience of effective leadership skills, to motivate, delegate, manage and direct people in NHS setting.
Awareness of national targets
Essential
- Understanding of national cancer targets/able to demonstrate working to targets within current role.
Desirable
- Extensive knowledge of national and local policies and targets relating to patient access, waiting times, booking and choice.
Time management and use of initiative
Essential
- Demonstrable experience of use of initiative and time management within current role.
Desirable
- Demonstrable experience of use of initiative and ability to re-prioritise and manage a range of tasks and duties with competing demands/highly pressured environment.
Person Specification
Experience of NHS systems
Essential
- Understanding of NHS administration, waiting list management, patient booking systems and processes
Desirable
- Experience of managing NHS administration, waiting lists, patient booking systems and processes
Team management
Essential
- A minimum of 2 years experience of people management.
Desirable
- A minimum of 2 years experience managing administrative teams within an NHS setting.
Excellent interpersonal skills
Essential
- Demonstrable experience of effective leadership skills, to motivate, delegate, manage and direct people.
Desirable
- Demonstrable experience of effective leadership skills, to motivate, delegate, manage and direct people in NHS setting.
Awareness of national targets
Essential
- Understanding of national cancer targets/able to demonstrate working to targets within current role.
Desirable
- Extensive knowledge of national and local policies and targets relating to patient access, waiting times, booking and choice.
Time management and use of initiative
Essential
- Demonstrable experience of use of initiative and time management within current role.
Desirable
- Demonstrable experience of use of initiative and ability to re-prioritise and manage a range of tasks and duties with competing demands/highly pressured environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Sussex Cancer Centre/Worthing Hospital/St Richards Hospital
Lyndhurst Road
Worthing
BN11 2DH
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
