Job summary
Operations Manager
- Hours:Full time 37.5 hours per week
- Contract length: Permanent
- Location: Paddock Wood Operating Unit
- Grade:8a + USH as worked on section 2.
- Please note- no transfers will be permitted for the first 12 months in the role.
Main duties of the job
The Operations Manager is responsible for leading and managing a group of operational team leaders within their Operating Unit, they will be responsible for overseeing the delivery of all clinical and non-clinical KPIs within their teams, reporting to and acting on behalf of the Operating Unit Manager when required.
The Operations Manager will provide clear direction to the operational team leaders to ensure colleagues are supported in delivering high quality patient care within the locality. The post holder will provide visible leadership and work with internal and external stakeholders to ensure timely and safe care is provided.
The role requires an enthusiastic 'people person' who is able to adapt their approach to achieve positive outcomes.
The role also involves undertaking duty tactical commander shifts across the 24 hour shift pattern.
The Operations Manager is required to hold a Masters degree qualification or have equivalent experience in a relevant discipline of management and required to be a registered Paramedic.
- Operational leadership of the OTL and clinical teams
- Supporting delivery of key performance indicators
- Providing coaching and mentorship to colleagues to support development
- To support a culture of continuous QI
About us
We respond to 999 calls from the public, urgent calls from healthcare professionals and provide NHS 111 services across the region.
We deliver our services from over 110 sites including: Our Trust HQ at Crawley, West Sussex each which house an Emergency Operations Center (EOC); and a Contact Center at in Ashford where 111 calls are received and responded to; a growing portfolio of Make Ready Centers; Ambulance Stations; 60 Ambulance Community Response Posts; two Hazardous Area Response (HART) centres; and regional Vehicle Maintenance Centres.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hour's payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.
Please be aware that the Trust reserves the right to close this vacancy early if sufficient applicants are received
Job description
Job responsibilities
PLEASE NOTE IN APPLYING FOR THIS ROLE YOU ARE AWARE THAT THERE IS A REQUIREMENT TO REMAIN AT THE LOCATION OFFERED FOR 12 MONTHS BEFORE APPLYING FOR A TRANSFER OF WORKNG LOCATION VIA THE TRUST TRANSFER PROCESS. ANY POSITIONS THAT COME AVAILABLE IN THIS 12 MONTH PERIOD THE TRUST WILL ADVERTISE AND APOINT ACCORDINGLY. THIS IS BECAUSE THE LEADERSHIP TEAM AND STAFF NEED STABILITY.
Job description
Job responsibilities
PLEASE NOTE IN APPLYING FOR THIS ROLE YOU ARE AWARE THAT THERE IS A REQUIREMENT TO REMAIN AT THE LOCATION OFFERED FOR 12 MONTHS BEFORE APPLYING FOR A TRANSFER OF WORKNG LOCATION VIA THE TRUST TRANSFER PROCESS. ANY POSITIONS THAT COME AVAILABLE IN THIS 12 MONTH PERIOD THE TRUST WILL ADVERTISE AND APOINT ACCORDINGLY. THIS IS BECAUSE THE LEADERSHIP TEAM AND STAFF NEED STABILITY.
Person Specification
Experience
Essential
- Holds a Substantive OTL Position or First Line Manager position with another directorate / organisation
- Has an understanding and demonstrates managing a team currently - covering Sickness management, Disciplinary etc
- Explains upholding standards - holding to account /values
- Working towards KPIs and key objectives / analysing Data
- Inspiring others - leadership skills demonstrated in application pack
as usual
Essential
- Current substantive OTL
- Maintained CPD and training
- Operational command training
Desirable
- Tactical Command training
- supporting evidence
Person Specification
Experience
Essential
- Holds a Substantive OTL Position or First Line Manager position with another directorate / organisation
- Has an understanding and demonstrates managing a team currently - covering Sickness management, Disciplinary etc
- Explains upholding standards - holding to account /values
- Working towards KPIs and key objectives / analysing Data
- Inspiring others - leadership skills demonstrated in application pack
as usual
Essential
- Current substantive OTL
- Maintained CPD and training
- Operational command training
Desirable
- Tactical Command training
- supporting evidence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
