Job summary
Incident Manager
The Incident Manager supports the Head of Risk and Incidents and the Head of Patient Safety by leading on the development and the management of the Trust's Patient Safety system (currently largely in DCIQ, with some parts in Datix Web).
They will ensure that:
- There is effective line management of the incident team.
- The patient safety system is developed and maintained in line with the needs of the Trust.
- Information held by the Trust on the patient safety system is accurate.
- High quality reports are produced in line with business needs.
- Incidents are escalated as appropriate and in a timely manner.
Led by the Head of Patient Safety, this role is largely a remote role, though there is a regular requirement to travel to Nexus House in Crawley and across the region to support the needs of the business.
We are looking for candidates with strong line management skills and recent experience of using DCIQ.
Main duties of the job
The Patient Safety Team works to ensure all elements of patient safety are managed efficiently and effectively, and that any trends and themes are triangulated and analysed. The team works collaboratively across the organisation to ensure that:
- patient safety is routinely considered.
- incidents are identified, reported, appropriately investigated and that lessons are learned; and
- risks are identified, assessed and mitigated where possible
The team also has responsibility for statutory functions including the delivery of the Patient Safety Incident Response Framework (PSIRF), the Statutory Duty of Candour, the submission of patient safety incidents to the National Reporting and Learning System (NRLS) and learning from patient safety events (LFPSE.)
About us
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Job description
Job responsibilities
Staff management
- Line management of four Incident and Risk Administrators within the Incident Team in accordance with appropriate Trust policies and procedures
- Responsibility for all human resource functions within the Incident Team (e.g., recruitment, annual/sick leave and line management)
System management
- The Trusts lead point of contact for all patient safety system queries
- Responsibility for managing the access and use of the Trusts patient safety system (covering incidents, risk, patient experience, claims, safety alerts and CQC compliance) and all sub modules.
- Responsibility for leading the design, coding and development of the patient safety system.
- Liaising with RL Datix for system development and maintenance
- Ensuring the patient safety system remains effective and up to date by being responsible for all upgrade requirements.
- Delivery of the implementation of Datix iCloud
- Maintaining the patient safety system as problems or new requirements are identified, including any bug fixing and any change requests
- Fault logging, maintenance and intervention in conjunction with IT
- Ensuring changes made to the patient safety system are documented and communicated to all relevant stakeholders via the appropriate change management process
- Holding regular user group meetings to communicate changes to the system.
Incident Management
The Trusts point of contact for all incident queries.
- Responsibility for routinely submitting patient safety incidents to the NRLS and LFPSE.
- Horizon scanning for emerging themes and immediate concerns identified through incidents reported
- Deputising for the Head of Risk and Incidents where required.
- Actively assisting staff to view, assess and act on all records within their OU or department.
- Reviewing existing policies and develop new policies when the need arises.
- Escalating any areas of concern within appropriate timescales.
- Remaining up to date with changes to patient safety to help facilitate an up-to-date incident module.
Job description
Job responsibilities
Staff management
- Line management of four Incident and Risk Administrators within the Incident Team in accordance with appropriate Trust policies and procedures
- Responsibility for all human resource functions within the Incident Team (e.g., recruitment, annual/sick leave and line management)
System management
- The Trusts lead point of contact for all patient safety system queries
- Responsibility for managing the access and use of the Trusts patient safety system (covering incidents, risk, patient experience, claims, safety alerts and CQC compliance) and all sub modules.
- Responsibility for leading the design, coding and development of the patient safety system.
- Liaising with RL Datix for system development and maintenance
- Ensuring the patient safety system remains effective and up to date by being responsible for all upgrade requirements.
- Delivery of the implementation of Datix iCloud
- Maintaining the patient safety system as problems or new requirements are identified, including any bug fixing and any change requests
- Fault logging, maintenance and intervention in conjunction with IT
- Ensuring changes made to the patient safety system are documented and communicated to all relevant stakeholders via the appropriate change management process
- Holding regular user group meetings to communicate changes to the system.
Incident Management
The Trusts point of contact for all incident queries.
- Responsibility for routinely submitting patient safety incidents to the NRLS and LFPSE.
- Horizon scanning for emerging themes and immediate concerns identified through incidents reported
- Deputising for the Head of Risk and Incidents where required.
- Actively assisting staff to view, assess and act on all records within their OU or department.
- Reviewing existing policies and develop new policies when the need arises.
- Escalating any areas of concern within appropriate timescales.
- Remaining up to date with changes to patient safety to help facilitate an up-to-date incident module.
Person Specification
qualification
Essential
- Degree Level Qualification Evidence of further professional development
- knowledge: Specialist knowledge of system development work procedures and practices underpinned by theoretical knowledge and practical experience of interrogating databases and producing reports.
Desirable
- Knowledge of advanced database structures
Knowledge
Essential
- Working with NRLS coding and Configuring Datix to report via the NRLS portal.
Person Specification
qualification
Essential
- Degree Level Qualification Evidence of further professional development
- knowledge: Specialist knowledge of system development work procedures and practices underpinned by theoretical knowledge and practical experience of interrogating databases and producing reports.
Desirable
- Knowledge of advanced database structures
Knowledge
Essential
- Working with NRLS coding and Configuring Datix to report via the NRLS portal.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
