Practice Development Manager

Job responsibilities

The individual will analyse and present complex information in a presentable way that is engaging and understandable for stakeholders. Act as a methodological expert for audit and quality improvement for the audit and improvement team and the wider Trust. Develop the role and understanding of audit and quality improvement within the Trust, in collaboration with the Quality Improvement Lead.

Knowledge

Essential

• Understanding of current government and NHS strategy and policy in respect of clinical governance, clinical effectiveness, clinical audit and improvement.
• Detailed working knowledge of operational processes in telephone triage.
• In depth knowledge of NHS Pathways systems and principles of telephone triage.
• Technical knowledge of Computer Aided Dispatch, telephony system, voice recorder, GRS, and admin systems to enable first line support to direct reports before escalation to IT support.

Desirable

• An understanding of the current challenges within health and social care and the potential impact of these on Ambulance Services.

Experience

Essential

• Experience of leading audit and/or improvement.
• Demonstrates evidence and experience of leading projects.
• Demonstrates experience of leading teams of people. Evidence of ability to professionally lead / manage a team of staff.
• Able to demonstrate a minimum of 12 months (full time) experience in using NHSP to a compliant level.
• Excellent understanding of the ambulance service and Emergency Operations Centre (EOC) Environment.

Desirable

• Experience as a first line supervisor, and ability to manage and lead staff related issues and provide a supportive and open environment for staff to meet their full potential.
• Experience in making effective decisions in a high- pressured environment.
• Experience of working within an environment where multiple patients' needs are met according to clinical priority.
• Experiences of providing telephone advice, leadership and support.

Qualifications

Essential

• Educated to degree level or equivalent level of qualification/professional experience.
• A relevant clinical qualification and current professional registration (nurse or paramedic).
• NHS Pathways qualification. Evidence of on-going CPD

Desirable

• Clinical audit and/or quality improvement qualification.
• Experience of Project management qualification and tools
• An educational qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).