SECamb

IT Support Engineer

Information:

This job is now closed

Job summary

o Permanent Contracto Band 5, NHS Agenda for Change £28,407 - £42,618o 37.5 hrs per week

Role will be Monday to Friday working between 8am and 5pm and will include weekend work on a rota.

Main duties of the job

Working in the front line of IT support, our IT Support Engineers must be totally customer-focused, providing a friendly and professional customerexperience for internal and external customers.

About us

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years' service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Details

Date posted

21 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £42,618 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

278-ISE-1123-PM

Job locations

Crawley HQ

Nexus House, 4 Gatwick Road

Crawley

RH10 9BG


Job description

Job responsibilities

You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support

Please refer to the Job Description document for a full list of responsibilities.

Job description

Job responsibilities

You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support

Please refer to the Job Description document for a full list of responsibilities.

Person Specification

Experience

Essential

  • At least 1 years' experience in an IT Service Desk

Desirable

  • At least 2 years' experience in a customer service role
  • At least 3 years' experience in an IT Service Desk

Technical Knowledge

Essential

  • Technical knowledge of Active Directory and Office 365 User Management

Desirable

  • Completed IT related training course
Person Specification

Experience

Essential

  • At least 1 years' experience in an IT Service Desk

Desirable

  • At least 2 years' experience in a customer service role
  • At least 3 years' experience in an IT Service Desk

Technical Knowledge

Essential

  • Technical knowledge of Active Directory and Office 365 User Management

Desirable

  • Completed IT related training course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

SECamb

Address

Crawley HQ

Nexus House, 4 Gatwick Road

Crawley

RH10 9BG


Employer's website

https://www.secamb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

SECamb

Address

Crawley HQ

Nexus House, 4 Gatwick Road

Crawley

RH10 9BG


Employer's website

https://www.secamb.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

IT Manager - Service Desk

Dave Newsom

dave.newsom@secamb.nhs.uk

07798866486

Details

Date posted

21 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £42,618 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

278-ISE-1123-PM

Job locations

Crawley HQ

Nexus House, 4 Gatwick Road

Crawley

RH10 9BG


Supporting documents

Privacy notice

SECamb's privacy notice (opens in a new tab)