111 / 999 Call Handler Open Day

Job summary

South East Coast Ambulance NHS Foundation Trust Recruitment Open Day!

Apply using your CV and a member of the team will be in contact to book your place!

Ordinary people doing extraordinary things...every day.

Our 111 Call Handlers are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common.

* Our 111 Call Handlers are all caring and empathetic.

* They all have great communication skills and love talking to people.

* They're all happy and able to work flexibly.

* They all love making a difference to people's lives.

We have opportunities now to join Team SECAmb and be the first person our patients speak to when they call 999 for an emergency or 111 when it's urgent or they just need advice and support.

We will provide full training in a warm, friendly environment in our Medway Make Ready Centre.

If this sounds like a new challenge for you, come along to our open day to find out more!!!!

Main duties of the job

The role of a SECAmb Call Handler

When you ring 111 or 999, your call goes through to a call handler based in one of our 3 Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services.

This role can be demanding, challenging and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation.

About us

Why Work At South East Coast Ambulance Service NHS Foundation Trust?

We offer:

• Base Salary - Band 3 - £22,816 to £24,336 per annum (full time 37.5hrs per week)
• Hours available - 15, 20, 24, 30 and 37.5 hours per week

Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part time position.Please give this consideration before making your application.

• Unsocial hours enhancements in accordance to NHS Terms & Conditions Agenda for Change Section 2 (typical FTE salary range £22,816 to £24,336 inclusive of unsocial enhancements for evenings, weekends and bank holidays)
• Generous NHS Pension Scheme
• 35 days annual leave inclusive of Bank Holidays (pro rata)

• As we are a 24/7 service,this role will involve working a varied shift pattern including earlies, lates and weekends.