Job summary
Dispatch Team Leader
An opportunity has come up to undertake the role of Substantive Dispatch Team Leader at our East Emergency Operations Centre.
As a Dispatch Team Leader you will directly supervise, lead and motivate a team of Resource Dispatchers in a fast paced role in an ever changing environment. It requires quick and logical thinking as you will be responsible for rapid decision making in support of Resource Dispatchers who manage the deployment of various emergency vehicles, such as ambulances, rapid response cars and hazardous area teams, appropriately and timely to a variety of emergency and non-emergency calls taking into account skill levels and distances.
The role requires managing and supporting staff in line with Trust policies and developing an environment of continuous improvement.
Must have at least 6 months experience as a Resource Dispatcher
Main duties of the job
Workload varies greatly on a daily basis and therefore candidates should be able to handle periods of high stress and conversely periods of low activity.
The role involves minimal contact with patients however candidates will oversee potentially distressing incidents and will have the ability to directly affect the outcome of patient care through management of the strategy of our response to incidents.
You will report to the team's Emergency Operations Centre Manager and may be required to undertake other tasks within a Dispatch Team Leader's scope of practice.
About us
Base: East EOC
Hours:Full Time - 37.5 hours per week
Salary: Band 5 - £28,407 - £34,581 per annum NHS Agenda for Change
Type:Permanent
Job description
Job responsibilities
Responsible for providing support and guidance to direct reporting staff. Manage all dispatch functions including radio channels, incident support desks and air ambulance support desk to ensure that the appropriate resource is dispatched to all calls with no delay irrespective of running time.
Monitor incidents that are likely to go out of standard and investigate in line with Trust policy ensuring lessons are learned and feedback to staff as required.
Monitor RDs to ensure all opportunities to divert resources from lower to higher priority are proactively carried out in line with deployment policies.
The post holder will be required to mentor trainee RDs to ensure they achieve the required performance standards against their KPIs on all dispatch desks.
Job description
Job responsibilities
Responsible for providing support and guidance to direct reporting staff. Manage all dispatch functions including radio channels, incident support desks and air ambulance support desk to ensure that the appropriate resource is dispatched to all calls with no delay irrespective of running time.
Monitor incidents that are likely to go out of standard and investigate in line with Trust policy ensuring lessons are learned and feedback to staff as required.
Monitor RDs to ensure all opportunities to divert resources from lower to higher priority are proactively carried out in line with deployment policies.
The post holder will be required to mentor trainee RDs to ensure they achieve the required performance standards against their KPIs on all dispatch desks.
Person Specification
Experience
Essential
- At least 6 months experience as a Dispatcher
Desirable
- Experience and knowledge of Dispatch supervision in a High pressured environment
Skills
Essential
- Previous experience as team leader or manager
Desirable
- Ability to demonstrate Emergency Operations Centre cultural competencies
Person Specification
Experience
Essential
- At least 6 months experience as a Dispatcher
Desirable
- Experience and knowledge of Dispatch supervision in a High pressured environment
Skills
Essential
- Previous experience as team leader or manager
Desirable
- Ability to demonstrate Emergency Operations Centre cultural competencies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
