Job summary
The ICT Department are seeking to fill a vacancy for a friendly, enthusiastic and knowledgeable Senior System Administrator with excellent organisational skills and the ability to manage priorities.
This role will primarily be to support, maintain and configure the Trust's EPMA system eMeds.
The ideal candidate will have previous knowledge of EPMA systems and workflows (ideally OPTUM/eMis) and will have a broad understanding of the requirements of the clinical teams using the system.
The post holder must have:
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Knowledge of ePMA systems, Datix & RiO
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Experience of system configuration
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Experience of testing and implementing functionality
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Excellent verbal and written communication skills
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A high level of computer literacy on software packages such as Excel and Word
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Meticulous attention to detail
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Relevant NHS experience
** Interviews planned for 9th June 2026 **
Main duties of the job
Tasks will include:
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Produce and maintain team documentation such as user and process guides
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Provide support and knowledge to all staff and nominated users
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To provide additional support to the Datix team during busy periods or absences
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Key tasks and responsibilities are listed below but are not exhaustive -
- Configuration & Optimisation of the ePMA system - eMeds
- Providing second and third-line support for eMeds system support calls escalated via the ServiceDesk or directly
- Understanding and interpreting the complex issues presented by end users to ensure an appropriate response
- Performing diagnostic testing to identify sources of reported faults
- When faults cannot be resolved internally, liaising with the 3rd party supplier to achieve a resolution quickly
- Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities
- Maintaining records on the ServiceDesk of all communications, next steps, and outcomes
- Resolving complex and sometimes sensitive issues that cannot be resolved by the ServiceDesk
- Maintaining documentation as required
- Standard Operating Procedures
- User Guides
- Process documents
- Liaise with the relevant senior managers throughout the Trust regarding change requests for the Trusts eMeds and Datix systems
- Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix
- Assist with testing programmes for new functionality, upgrades, and after downtime
- Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime
- Provide limited basic training to end users
General responsibilities
- To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents
- To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation.
- To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work.
- Maintain an up-to-date knowledge and understanding of NHS Information requirements as they apply to the Trust and our systems by attending conferences, workshops, presentations and training events.
- To participate in regular personal development reviews
- To comply with all Trust policies and procedures as they apply
- To undertake any additional duties as directed by the Information systems manager and Head of ICT
Management responsibilities
- To provide accurate advice to health professionals and managers both written and verbal
- To provide excellent organisational and liaison skills and work with information department staff, clinicians, managers and other staff at all levels within the organisation
- To assist the Systems Configuration Lead - eMeds with the selection and recruitment of staff within the eMeds and Datix Teams
- Training new members of staff
- To deputise for the System Configuration Lead eMeds in their absence
- Ensure that the roles of direct reports are well defined and jobs are designed to motivate and encourage the development of all staff
- Ensure that the performance of direct reports is actively managed through the Trusts Performance Development Review System ensuring they receive effective supervision to optimise their performance
- Responsible for undertaking appropriate action with direct reports, in relation to any discipline, grievance, poor performance and sickness issues, in accordance with the Trusts policies and procedures
- To ensure staff are aware and comply with all aspects of health and safety at work
- Promote teamwork, communication and development within the ICT department.
Job description
Job responsibilities
Key tasks and responsibilities are listed below but are not exhaustive -
- Configuration & Optimisation of the ePMA system - eMeds
- Providing second and third-line support for eMeds system support calls escalated via the ServiceDesk or directly
- Understanding and interpreting the complex issues presented by end users to ensure an appropriate response
- Performing diagnostic testing to identify sources of reported faults
- When faults cannot be resolved internally, liaising with the 3rd party supplier to achieve a resolution quickly
- Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities
- Maintaining records on the ServiceDesk of all communications, next steps, and outcomes
- Resolving complex and sometimes sensitive issues that cannot be resolved by the ServiceDesk
- Maintaining documentation as required
- Standard Operating Procedures
- User Guides
- Process documents
- Liaise with the relevant senior managers throughout the Trust regarding change requests for the Trusts eMeds and Datix systems
- Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix
- Assist with testing programmes for new functionality, upgrades, and after downtime
- Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime
- Provide limited basic training to end users
General responsibilities
- To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents
- To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation.
- To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work.
- Maintain an up-to-date knowledge and understanding of NHS Information requirements as they apply to the Trust and our systems by attending conferences, workshops, presentations and training events.
- To participate in regular personal development reviews
- To comply with all Trust policies and procedures as they apply
- To undertake any additional duties as directed by the Information systems manager and Head of ICT
Management responsibilities
- To provide accurate advice to health professionals and managers both written and verbal
- To provide excellent organisational and liaison skills and work with information department staff, clinicians, managers and other staff at all levels within the organisation
- To assist the Systems Configuration Lead - eMeds with the selection and recruitment of staff within the eMeds and Datix Teams
- Training new members of staff
- To deputise for the System Configuration Lead eMeds in their absence
- Ensure that the roles of direct reports are well defined and jobs are designed to motivate and encourage the development of all staff
- Ensure that the performance of direct reports is actively managed through the Trusts Performance Development Review System ensuring they receive effective supervision to optimise their performance
- Responsible for undertaking appropriate action with direct reports, in relation to any discipline, grievance, poor performance and sickness issues, in accordance with the Trusts policies and procedures
- To ensure staff are aware and comply with all aspects of health and safety at work
- Promote teamwork, communication and development within the ICT department.
Person Specification
Knowledge
Essential
- Knowledge of ePMA systems
- 4 years NHS experience
Skills/Abilities
Essential
- Ability to work autonomously
- Ability to manage priorities
- High level of computer literacy
- Excellent communication skills
- Driving licence & access to a car
Desirable
- Knowledge of databases such as SQL & SSRS
Experience
Essential
- Experience of system configuration
- Experience of supporting end users of information systems
- Experience of testing functionality of an information system
Desirable
- Experience of training end users
- Experience of managing staff
Person Specification
Knowledge
Essential
- Knowledge of ePMA systems
- 4 years NHS experience
Skills/Abilities
Essential
- Ability to work autonomously
- Ability to manage priorities
- High level of computer literacy
- Excellent communication skills
- Driving licence & access to a car
Desirable
- Knowledge of databases such as SQL & SSRS
Experience
Essential
- Experience of system configuration
- Experience of supporting end users of information systems
- Experience of testing functionality of an information system
Desirable
- Experience of training end users
- Experience of managing staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
