Oxleas NHS Foundation Trust

Bank On site Technician BD 3

The closing date is 14 July 2025

Job summary

Bank ICT Staff Required

The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust. The post holder will respond to calls logged by IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment

Please note: This is an opportunity to join our Bank and work on an 'as and when required' basis. The availability of Bank work cannot be guaranteed. The duration of each Bank booking varies.

Main duties of the job

Key tasks include:

To provide on-site IT Support to staff
Configuring and testing devices to work on the trust network
Demonstrating to staff
Dealing with staff face to face and ensuring a clear and well-mannered nature
Provide cover to the ICT ServiceDesk
Ensure that all IT assets are recorded on appropriate system
Knowledge of using a Servicedesk/Helpdesk system
Experience of faulty equipment processes

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

We're Kind
We're
We Listen
We Care

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,225 a year Pa Pro Rata incl HCAS

Contract

Bank

Working pattern

Flexible working

Reference number

277-Bank ICT Band 3 A

Job locations

Pinewood House

Oxleas NHS Trust

Dartford

DA2 7WG

Job description

Job responsibilities

The post holder must have

Good communicational skills
Ability to work guided by standard operating procedures and with minimal supervision
Knowledge and experience of software deployment
Knowledge and experience of software packages such as Word, Excel and Databases
Knowledge and experience of hardware components
Knowledge and experience of imaging platforms where multicasting to a high number of devices

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.

Job description

Job responsibilities

The post holder must have

Good communicational skills
Ability to work guided by standard operating procedures and with minimal supervision
Knowledge and experience of software deployment
Knowledge and experience of software packages such as Word, Excel and Databases
Knowledge and experience of hardware components
Knowledge and experience of imaging platforms where multicasting to a high number of devices

The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.

Person Specification

Education/Qualifications

Essential

A Level Qualification or Equiv NVQ Level 3 or Exp working in IT Department

Experience/Knowledge

Essential

Knowledge and experience of imaging platforms where multicasting to a high number of devices
Knowledge and experience of Configuring and testing devices

Skills/Ability and Knowledge

Essential

Face to face customer service experience/good communication skills

Person Specification

Education/Qualifications

Essential

A Level Qualification or Equiv NVQ Level 3 or Exp working in IT Department

Experience/Knowledge

Essential

Knowledge and experience of imaging platforms where multicasting to a high number of devices
Knowledge and experience of Configuring and testing devices

Skills/Ability and Knowledge

Essential

Face to face customer service experience/good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Pinewood House

Oxleas NHS Trust

Dartford

DA2 7WG

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Pinewood House

Oxleas NHS Trust

Dartford

DA2 7WG

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)