Job summary
Our Trust purpose is to improve livesthrough provision of the best quality health and social care for those with lived experience and their carers. One of our strategic priorities is to enhance quality and ensure excellence for every patient every time. The Trust has decided to embrace quality as the overarching principle for the organisation and set its longer-term mission to provide the highest quality mental health and community care in England. The primary purpose of the Quality Improvement (Qi) Programme is to oversee the transformation of the culture of the Trust to one of continuous improvement which is delivered through participation of all staff in the design, implementation, monitoring and evaluation of a large number of Plan, Do, Study, Act (PDSA) cycles/ small-scale projects via a multi-year organisation-wide programme.
The Programme is a unique one for the organisation in terms of breadth, depth and timescale.
The Quality Improvement Advisor provides leadership to clinical teams within the directorates to ensure delivery of effective and efficient programs to drive continuous improvements in healthcare service delivery. This post is one of five Quality Improvement Advisors who together are responsible for a broad portfolio of quality improvement initiatives and interactions across the Trust
Main duties of the job
The Quality Improvement Advisor will play a key role in three main areas of support that the Quality improvement team provides to the trust:
- Direct support to front line services to transform and improve the quality of the service they provide to patients
- Development and delivery of Qi projects that may span multiple service areas
- Building quality improvement capability in our workforce through the design and delivery of development programmes, training, mentoring and coaching
We are looking for an enthusiastic and dynamic individual who has experience of making change happen. You will have a proven track record of working with frontline staff to deliver significant improvements to service quality with evidence of benefits and significant experience of using data and measurement for improvement.
This post offers an excellent opportunity to work within a forward thinking organisation that puts quality at the heart of what we do, further develop our quality system and enhance the quality of the services we provide for those with lived experience, staff and other stakeholders.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Key Task and Responsibilities
Quality Improvement
- Provide leadership, facilitation and specialist support to teamsundertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning
- Work collaboratively with clinical, non-clinical, corporate and managerial colleagues at all levels within the organisation to identify quality improvement opportunities and share and spread opportunities
- Train staff, those with lived experience and carers in improvement methods and tools
- In discussion with the Assistant Director of Quality Management, agree programmes of work that you will lead and deliver
- To provide specialist training in quality improvement for a range of audiences
- To collate, provide and analyse qualitative and quantitative information relating to patient care/outcomes when required.Provide support in the measurement and use of data for improvement projects
- Work with frontline teams on the identification, collection, analysis and interpretation of data for use in the monitoring or the impact of the projects. This will include presenting data in a variety of formats, bar charts, statistical process control charts
- Work with project sponsors to set time scales and project deliverables which are reviewed regularly and take corrective action where required
- To support the development, updating and maintenance of the Trust wide QI programme plan
- Development and delivery of QI projects that may span multiple service areas
- Planning and organising a number of complex QI programmes some of which may require adjustments
- Implement policies for own work area and suggest changes to improve performance that have wider implications
Finance
- In discussion with the Assistant Director of Quality Management, ensure that appropriate resources and equipment are available at all times to support the programmes
Job description
Job responsibilities
Key Task and Responsibilities
Quality Improvement
- Provide leadership, facilitation and specialist support to teamsundertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning
- Work collaboratively with clinical, non-clinical, corporate and managerial colleagues at all levels within the organisation to identify quality improvement opportunities and share and spread opportunities
- Train staff, those with lived experience and carers in improvement methods and tools
- In discussion with the Assistant Director of Quality Management, agree programmes of work that you will lead and deliver
- To provide specialist training in quality improvement for a range of audiences
- To collate, provide and analyse qualitative and quantitative information relating to patient care/outcomes when required.Provide support in the measurement and use of data for improvement projects
- Work with frontline teams on the identification, collection, analysis and interpretation of data for use in the monitoring or the impact of the projects. This will include presenting data in a variety of formats, bar charts, statistical process control charts
- Work with project sponsors to set time scales and project deliverables which are reviewed regularly and take corrective action where required
- To support the development, updating and maintenance of the Trust wide QI programme plan
- Development and delivery of QI projects that may span multiple service areas
- Planning and organising a number of complex QI programmes some of which may require adjustments
- Implement policies for own work area and suggest changes to improve performance that have wider implications
Finance
- In discussion with the Assistant Director of Quality Management, ensure that appropriate resources and equipment are available at all times to support the programmes
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Quality Improvement certification
Experience
Essential
- Has worked with frontline staff to deliver significant improvements
- Has experience delivering training
- Has experience of leading quality improvement projects
Skills
Essential
- Skills of gathering, analysing and presenting complex data
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Quality Improvement certification
Experience
Essential
- Has worked with frontline staff to deliver significant improvements
- Has experience delivering training
- Has experience of leading quality improvement projects
Skills
Essential
- Skills of gathering, analysing and presenting complex data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
