Job summary
The Performance & Information Manager will lead on developing reporting and dashboards to drive patient outcomes, Trust performance and operational excellence. Managing a team of analysts, the post holder will be responsible for ensuring that the Trust meets all statutory requirements for reporting. This includes regular reviews and recommending ways of improving reporting including raising data quality issues.
Main duties of the job
This role will support the head of Data Services in developing and delivering the Trust's data strategy and manage a team of analysts to:
- Interpret and understand external guidance regarding metric definition, performance targets and data sets and ensure that reports are available to management that accurately reflect these targets and national guidance.
- Ensure that all external submissions, to NHSE and ICS are accurate an submitted within agreed timescales. Liaising with appropriate external colleagues.
- Promote data quality across the Trust.
The successful candidate will have excellent communication and relationship skills with the ability to interact with a wide audience both internally and externally and able to pitch communication appropriately according to the anticipated audience.
Previous line management/supervision experience is essential as is experience of stakeholder management.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Key Task and Responsibilities
- Support the head of Data Services in developing and delivering the Trusts data strategy.
- Interpret and understand external guidance regarding metric definition, performance targets and data sets and ensure that reports are available to management that accurately reflect these targets and national guidance.
- Ensure that all external submissions, to NHSE and ICS are accurate an submitted within agreed timescales. Liaising with appropriate external colleagues.
- Ensure an appropriate data response to national and SEL initiatives and guidance regarding performance and activity. Horizon scan for potential changes in key performance targets and so ensuring that the Trust is well placed to respond.
- Ensure that reports are available that accurately measure performance against all the Trusts internal and external KPIs.
- Champion the roll-out of the dashboards and data to support improvement and work closely with directorate counterparts to develop and maintain a training programme for directorate staff.
- Triage information requests to ensure that resources are deployed for the overall benefit of the Trust.
- Promote data quality across the Trust.
- Plan and organise the work of the team with key stakeholders across the whole organisation to deliver complex integrated monitoring and analysis across multiple systems. Monitor and adjust strategies to meet the needs of stakeholders.
- Ensure regular engagement with service directors, business managers and key stakeholders across the Trust communicating external requirements and to understand the information needs of the directorate.
- Post-holder will be required to travel to other sites within the Trust as required. Some agile/hybrid working is feasible in this role.Management responsibilities
- Manages, leads, motivates, and develops the Performance and Information analysts within the team. Ensuring the team are managed in line with the Trusts HR policies to achieve high performance.
- Plans and organises the teams workload to achieve departmental and organisational objectives.
- Responsible for carrying out staff appraisals in accordance with the Trusts Personal Development Review (PDR) process. Identifying training needs and supporting staff development
- Responsible for the recruitment and development of high quality permanent and temporary business and analytical staff in their team.
- Liaises with directors and business and service improvement managers to ensure that that the team are effectively delivering their current reporting requirements.
- Budgetary responsibility for relevant area of the department budget
- Promote a customer focused approach within the teamLeadership
- Reports to the Head of Data Services
- Actively contributes to service improvement and provides coaching to colleagues as needed ensuring their team members have the right level of skill sets for their role.
- Is pro-active in identifying new technology and ways of working to ensure the Trusts data needs are met.
- Support and deputise for the Head of Data Services
Communication
- Good communication and relationship skills are a key, essential component of this role.
Job description
Job responsibilities
Key Task and Responsibilities
- Support the head of Data Services in developing and delivering the Trusts data strategy.
- Interpret and understand external guidance regarding metric definition, performance targets and data sets and ensure that reports are available to management that accurately reflect these targets and national guidance.
- Ensure that all external submissions, to NHSE and ICS are accurate an submitted within agreed timescales. Liaising with appropriate external colleagues.
- Ensure an appropriate data response to national and SEL initiatives and guidance regarding performance and activity. Horizon scan for potential changes in key performance targets and so ensuring that the Trust is well placed to respond.
- Ensure that reports are available that accurately measure performance against all the Trusts internal and external KPIs.
- Champion the roll-out of the dashboards and data to support improvement and work closely with directorate counterparts to develop and maintain a training programme for directorate staff.
- Triage information requests to ensure that resources are deployed for the overall benefit of the Trust.
- Promote data quality across the Trust.
- Plan and organise the work of the team with key stakeholders across the whole organisation to deliver complex integrated monitoring and analysis across multiple systems. Monitor and adjust strategies to meet the needs of stakeholders.
- Ensure regular engagement with service directors, business managers and key stakeholders across the Trust communicating external requirements and to understand the information needs of the directorate.
- Post-holder will be required to travel to other sites within the Trust as required. Some agile/hybrid working is feasible in this role.Management responsibilities
- Manages, leads, motivates, and develops the Performance and Information analysts within the team. Ensuring the team are managed in line with the Trusts HR policies to achieve high performance.
- Plans and organises the teams workload to achieve departmental and organisational objectives.
- Responsible for carrying out staff appraisals in accordance with the Trusts Personal Development Review (PDR) process. Identifying training needs and supporting staff development
- Responsible for the recruitment and development of high quality permanent and temporary business and analytical staff in their team.
- Liaises with directors and business and service improvement managers to ensure that that the team are effectively delivering their current reporting requirements.
- Budgetary responsibility for relevant area of the department budget
- Promote a customer focused approach within the teamLeadership
- Reports to the Head of Data Services
- Actively contributes to service improvement and provides coaching to colleagues as needed ensuring their team members have the right level of skill sets for their role.
- Is pro-active in identifying new technology and ways of working to ensure the Trusts data needs are met.
- Support and deputise for the Head of Data Services
Communication
- Good communication and relationship skills are a key, essential component of this role.
Person Specification
Education/Qualifications
Essential
- Masters or 5-10 Years experience
Experience
Essential
- Experience of Supporting Information Systems
- Stakeholder Management
- Line Management or Supervision experience
Skills
Essential
- Specialist Knowledge of Microsoft Suite
- Advanced data analysis & presentation Skills
- Excellent communication and relationship skills
- Ability to prioritise work
- Strong customer focus
Knowledge
Essential
- Knowledge and awareness of data quality
Desirable
- Knowledge of NHS
- Awareness of Key performance indicators
Person Specification
Education/Qualifications
Essential
- Masters or 5-10 Years experience
Experience
Essential
- Experience of Supporting Information Systems
- Stakeholder Management
- Line Management or Supervision experience
Skills
Essential
- Specialist Knowledge of Microsoft Suite
- Advanced data analysis & presentation Skills
- Excellent communication and relationship skills
- Ability to prioritise work
- Strong customer focus
Knowledge
Essential
- Knowledge and awareness of data quality
Desirable
- Knowledge of NHS
- Awareness of Key performance indicators
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
