Job summary
**Previous applicants need not apply**
A full-time vacancy has arisen within the Greenwich Mental Health Hub. We are looking for an enthusiastic, organized individual to provide good customer care abilities to all visitors to the Hub, who provide multi-disciplinary support to adults with mental health problems, and to co-ordinate the bookings of clinics and appointments in a busy outpatient reception area and providing administrative support working across the Team.
You must be computer literate, able to work accurately and effectively using your own initiative as part of a team.
Main duties of the job
- Receive all visitors to the Locality Mental Health Team in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
- Responsibility for retrieval of messages left on the Locality Team's answer phone 'out of hours' ensuring that such messages are directed to the relevant personnel.
- Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.
- Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.
- Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner.
- Issuing via reception any documentation for service users, as instructed by clinicians.
- Daily liaising with couriers ensuring that all post/medication is collected from the Locality.
- Using current Trust electronic system to record and retrieve information on both service users and caseload holders.
- Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
- Receive all visitors to the Locality Mental Health Team in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
- Responsibility for retrieval of messages left on the Locality Teams answer phone out of hours ensuring that such messages are directed to the relevant personnel.
- Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.
- Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.
- Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner.
- Issuing via reception any documentation for service users, as instructed by clinicians.
- Daily liaising with Couriers ensuring that all post/medication is collected from the Locality Mental Health Team.
- Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and clients.
- Keeping movement chart on all staff updated throughout the day, as and when the need arises, including receiving update information from clinicians.
- Using current Trust electronic system to record and retrieve information on both service users and caseload holders.
- Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.
- Manage and coordinate all room bookings.
- Booking of future appointments / reviews ensuring that necessary personnel are included in the appointment, all data work linked to appointment completed and any documentation issued as necessary.
- Printing of clinics list and collation of all the necessary information in readiness for the forthcoming weeks outpatient clinics to be held by the medics.
- Scanning of incoming documentation, ensuring that the scanned image is an exact duplicate of the original. Captured image to be uploaded onto the Trusts current electronic system and onto the correct service users electronic record, and original documentation shredded.
- Undertaking administrative duties.
Job description
Job responsibilities
- Receive all visitors to the Locality Mental Health Team in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
- Responsibility for retrieval of messages left on the Locality Teams answer phone out of hours ensuring that such messages are directed to the relevant personnel.
- Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.
- Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.
- Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner.
- Issuing via reception any documentation for service users, as instructed by clinicians.
- Daily liaising with Couriers ensuring that all post/medication is collected from the Locality Mental Health Team.
- Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and clients.
- Keeping movement chart on all staff updated throughout the day, as and when the need arises, including receiving update information from clinicians.
- Using current Trust electronic system to record and retrieve information on both service users and caseload holders.
- Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.
- Manage and coordinate all room bookings.
- Booking of future appointments / reviews ensuring that necessary personnel are included in the appointment, all data work linked to appointment completed and any documentation issued as necessary.
- Printing of clinics list and collation of all the necessary information in readiness for the forthcoming weeks outpatient clinics to be held by the medics.
- Scanning of incoming documentation, ensuring that the scanned image is an exact duplicate of the original. Captured image to be uploaded onto the Trusts current electronic system and onto the correct service users electronic record, and original documentation shredded.
- Undertaking administrative duties.
Person Specification
Qualifications
Essential
- Education to GCSE/CSE Level C and Above
Qualifications
Essential
- IT Skills, Microsoft or Equivalent
- 1 Year
Experience
Essential
- 6 months experience of working in an office environment
- Experience of working with the general public
Experience
Essential
- Knowledge of office procedures
Person Specification
Qualifications
Essential
- Education to GCSE/CSE Level C and Above
Qualifications
Essential
- IT Skills, Microsoft or Equivalent
- 1 Year
Experience
Essential
- 6 months experience of working in an office environment
- Experience of working with the general public
Experience
Essential
- Knowledge of office procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxleas NHS Foundation Trust
Address
Greenwich Mental Health Hub
Strandfield Close (off Tewson Road)
Plumstead
SE18 1BH
Employer's website
http://oxleas.nhs.uk/ (Opens in a new tab)
