Job summary
This Learning Disability Liaison Support Worker post has been created in Bexley to support Primary Care services to engage with hard-to-reach patients with learning disabilities in the community and support them to access annual health checks.
The Learning Disability Liaison Support Worker based at Queen Mary's Hospital, will work in the Community Learning Disability Team alongside the Complex Physical Health Nurses, and in close relationship with the Multi-disciplinary Team.
Home visits will be carried out where required to allow for person-centred care to be provided in the most convenient place for the service users, as well as frequent face to face Primary Care Service contacts.
The Learning Disability Liaison Support Worker will support primary care colleagues in their co-ordination of Annual Health Checks over a 12-month period and assist in the development of Health Action Plans.
Main duties of the job
- To provide person-centred support to people with learning disabilities who require an annual health check to be provided by their Primary Care Service in Bexley and help them to liaise and connect with the appropriate service with support.
- To improve people's experience and quality of an annual health check within the borough of Bexley.
- To be part of the Community Learning Disability Nursing pathway and understand the underpinning guidance and operating procedures.
- To signpost people with learning disabilities to services relevant to their physical health and wellbeing needs and provide details of this in an accessible format where required.
- To assist people who may be eligible to access community services relevant to their physical and mental health needs.
- To be informed and work in partnership with Bexley Learning Disability Team, Primary Care Services, and the Integrated Care Board in order to have a holistic understanding of the offer for people with learning disabilities within the community.
- To escalate any issues which cannot be resolved at local level to the relevant Line Manager.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Record keeping and reports:
- To input data on clinical system and keep all online records up-to-date (training will be provided).
- To collate, input and produce relevant data for analysis using IT systems both within the Primary Care Network, and within the Community Learning Disability Team.
- To ensure all recorded information is accurate, up to date and factual.
- To carry out and/or support written reports e.g. case studies requested by the Bexley commissioning team.
- Record personally generated information and maintain patient/client records.
- Support with surveys or audits as necessary to own work.
Communication:
- To establish good relationships with the professionals within the Oxleas Adult Learning Disability Service, Primary Care, and the key people within third sector community organizations and services.
- To establish good communication with people with learning disabilities who live independently as well as those supported and their families and carers.
- To deal effectively and diplomatically with telephone and face to face enquiries, taking messages or appropriate action as required.
- To ensure any complaints and serious incidents are managed and dealt with in line with the latest governance and policy guidance.
Learning and Development:
- To attend and participate in an induction programme and all training opportunities relevant to the role.
- To attend regular monthly supervision sessions and annual appraisals with the Senior Community Learning Disability Nurse.
- To attend regular team meetings within the Oxleas Adult Learning Disability Service as needed. Plus any other appropriate meetings to ensure good team working with the MDT, PCNs and wider community teams.
Job description
Job responsibilities
Record keeping and reports:
- To input data on clinical system and keep all online records up-to-date (training will be provided).
- To collate, input and produce relevant data for analysis using IT systems both within the Primary Care Network, and within the Community Learning Disability Team.
- To ensure all recorded information is accurate, up to date and factual.
- To carry out and/or support written reports e.g. case studies requested by the Bexley commissioning team.
- Record personally generated information and maintain patient/client records.
- Support with surveys or audits as necessary to own work.
Communication:
- To establish good relationships with the professionals within the Oxleas Adult Learning Disability Service, Primary Care, and the key people within third sector community organizations and services.
- To establish good communication with people with learning disabilities who live independently as well as those supported and their families and carers.
- To deal effectively and diplomatically with telephone and face to face enquiries, taking messages or appropriate action as required.
- To ensure any complaints and serious incidents are managed and dealt with in line with the latest governance and policy guidance.
Learning and Development:
- To attend and participate in an induction programme and all training opportunities relevant to the role.
- To attend regular monthly supervision sessions and annual appraisals with the Senior Community Learning Disability Nurse.
- To attend regular team meetings within the Oxleas Adult Learning Disability Service as needed. Plus any other appropriate meetings to ensure good team working with the MDT, PCNs and wider community teams.
Person Specification
TRAINING & QUALIFICATIONS
Essential
- Able to read English and communicate it verbally & in writing to a reasonable standard
Desirable
- Relevant healthcare foundation degree or NVQ level 4 or suitable equivalent.
- Further training relevant to the role.
EXPERIENCE
Essential
- Previous experience of working within a healthcare environment.
Desirable
- Previous experience of working with people with a learning disability in a health or community setting.
- Experience of working alongside the Primary Care Network
KNOWLEDGE AND SKILLS
Essential
- Good interpersonal skills - able to get on with people and communicate well under pressure.
- Skills for working and communicating sensitively and accurately with people with complex needs and their carers and families.
- Good IT skills, and an ability to accurately document information, and liaise with other services.
Desirable
- Knowledge of legislation in relation to the client group.
- Knowledge of Learning disability third sector community organizations specifically to the area of Bexley and South-East London.
Effort and Environment
Desirable
- Have experience of using mental and emotional effort in a workplace and managing this via the supervision process and professional support as required
Person Specification
TRAINING & QUALIFICATIONS
Essential
- Able to read English and communicate it verbally & in writing to a reasonable standard
Desirable
- Relevant healthcare foundation degree or NVQ level 4 or suitable equivalent.
- Further training relevant to the role.
EXPERIENCE
Essential
- Previous experience of working within a healthcare environment.
Desirable
- Previous experience of working with people with a learning disability in a health or community setting.
- Experience of working alongside the Primary Care Network
KNOWLEDGE AND SKILLS
Essential
- Good interpersonal skills - able to get on with people and communicate well under pressure.
- Skills for working and communicating sensitively and accurately with people with complex needs and their carers and families.
- Good IT skills, and an ability to accurately document information, and liaise with other services.
Desirable
- Knowledge of legislation in relation to the client group.
- Knowledge of Learning disability third sector community organizations specifically to the area of Bexley and South-East London.
Effort and Environment
Desirable
- Have experience of using mental and emotional effort in a workplace and managing this via the supervision process and professional support as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
