Lived Experience Practitioner

Oxleas NHS Foundation Trust

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Job summary

JOB TITLE: Lived Experience PractitionerDEPARTMENT: Greenwich Time To Talk, NHS Talking TherapiesGRADE: Band 3

Greenwich Time To Talk is an NHS Talking Therapies service.

We are seeking a highly motivated and passionate Lived Experience Practitioner to join our high performing team.

The successful candidate will have a good level of knowledge of common mental health conditions and be familiar with the kinds of interventions delivered by NHS Talking Therapies services. They will use their lived experience and personal recovery journey to bring fresh perspectives and ideas to the service and build empathetic relationships with clients. In this role, they will assist with the development and delivery of community workshops and be instrumental in supporting our community outreach work.

The post holder will work with people with different cultural backgrounds and ages and should be committed to equal opportunities.

If you would like further information about this post, please email Laura Hutchinson, Community Engagement Worker: laura.hutchinson17@nhs.net

Main duties of the job

The role is part of an initiative to employ people with lived experience of common mental health difficulties, with a specific focus on supporting the integration into specialist mental health services. This is done through harnessing your own knowledge whilst valuing the experiences and views of your clients in a safe and therapeutic way.

You will have a rich understanding of local community resources and play a key role in engaging with local services and advocating on behalf of clients and NHS Talking Therapies services.

Using your unique insight, you will work alongside the various specialist workstreams in the service to support the development of initiatives to reach out to and improve the experience of particular groups of clients.

As a true people person, you will thrive on developing relationships in the local community in order build trust and to raise awareness of the service, particularly through attending public events and supporting the delivery of psychoeducational workshops.

About us

Oxleas - About Us

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

We're Kind
We're Fair
We Listen
We Care

Date posted

22 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year pro rata inc

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

277-5658041-CMH

Job locations

Greenwich Time To Talk

135 - 143 Eltham High Street

Eltham, South London

SE9 1TJ

Job description

Job responsibilities

Key Task and Responsibilities

To increase awareness and keep a live electronic resource of activities and services that can be accessed outside of Greenwich Time to Talk to promote balanced well being.

To help build positive relationships between your team and outside services and organisation.

To support clients to engage in activities in the community including joint participation and introduction in line with clients preferences.

To be aware and highlight the diverse needs of clients to ensure that interventions and activities offered reflect the needs of the clients and local communities.

To promote a culture of balanced wellbeing with self, staff, clients and carers.

To support the evaluation and impact of the role.

To keep up to date on the latest Integrated Care developments and research.

To draw on your own lived experience of managing your health in a holistic and integrated way.

To ensure accurate and timely records are maintained in line with Trust policy.

To assist the service user to understand their rights and choices within the service.

Management responsibilities

To review and reflect on own practice and performance through effective use of supervision and appraisal

To identify training needs in conjunction with supervisor and participate in training opportunities

To attend clinical, business & service development meetings as required.

To attend local trust forums that relate to Physical Health and social prescribing.

To participate in the training of students on placement with the team by working with them as required and giving feedback in assessment discussions.

To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific service user group, peer support and mental health.

Leadership

Be supervised by your line manager and the Senior Lived Experience Practitioner.

Work under direction within a community environment undertaking specific tasks including: community visits, support to access community resources and working with other external agencies.

Work under the supervision of a qualified clinician.

Participate in the induction, training and education of Lived Experience Volunteers in the service.

Participate and contribute to the development of the lived Experience programme in Oxleas NHS Foundation Trust

To attend the Bi-annual LXP CPD session for personal and professional development.

To attend and participate in the Lived experience practitioners support and development groups that are held monthly.

To raise the profile of peer support and integrated care both within the Trust, and externally, through co-delivery of presentations, workshops, and participation in Trustwide peer related projects and audits: sharing information as required and as agreed with the line manager.

To participate in other trusts peer support forums, working with the Patient and Participation, Equality and Diversity Workforce leads and others to promote the role.

Clinical

Working from a basis of personal lived experience, the post holder will:

Share ideas with service users about ways of achieving wellbeing and recovery goals, drawing on personal experiences including self-management.
Provide signposting for service users to resources including opportunities within the Trust and in the wider community. Help service users to gain access to volunteering opportunities and wellbeing and leisure activities.
Organise activities with a wellbeing focus for service users including groups and 1:1 contacts and assess outcomes of activities.
Undertake planned group work in the community environment under the supervision of a qualified clinical member of staff.
Work collaboratively under the direction of qualified clinical staff to deliver aspects of service users care plans, sharing own lived experience as appropriate to the task.
Contribute to formal clinical assessments of service users under the supervision of a qualified clinical member of staff and report back to those involved in service users care plans.
Contribute their lived experience to promote recovery values within the team
Promote positive risk taking and support greater independence with service users.
Use Person Centred Planning approaches to support service users personal development and enable them to pursue life ambitions. Supporting service users to express and put into action their recovery and wellbeing plans.

Research

Where applicable participate in audit, research, and evaluation and quality enhancement projects relevant to the Lived Experience Programme as required.

To support the evaluation and impact of the role.

To keep up to date on the latest Integrated Care developments and research.

Communication

To ensure timely, accurate and informative recording on the electronic patient record system which meets all standards, according to Trust policy.

To monitor the service users progress, level of functioning & mental state, reporting progress and areas of concern to the multidisciplinary team.

To keep an up to date database of services/activities/groups available within trust boundaries for all service users and the Greenwich Time to talk team to access if needed.

Demonstrate effective written and communication skills within the organisation and external to the organisation.

Job description

Job responsibilities

Key Task and Responsibilities

To increase awareness and keep a live electronic resource of activities and services that can be accessed outside of Greenwich Time to Talk to promote balanced well being.

To help build positive relationships between your team and outside services and organisation.

To support clients to engage in activities in the community including joint participation and introduction in line with clients preferences.

To be aware and highlight the diverse needs of clients to ensure that interventions and activities offered reflect the needs of the clients and local communities.

To promote a culture of balanced wellbeing with self, staff, clients and carers.

To support the evaluation and impact of the role.

To keep up to date on the latest Integrated Care developments and research.

To draw on your own lived experience of managing your health in a holistic and integrated way.

To ensure accurate and timely records are maintained in line with Trust policy.

To assist the service user to understand their rights and choices within the service.

Management responsibilities

To review and reflect on own practice and performance through effective use of supervision and appraisal

To identify training needs in conjunction with supervisor and participate in training opportunities

To attend clinical, business & service development meetings as required.

To attend local trust forums that relate to Physical Health and social prescribing.

To participate in the training of students on placement with the team by working with them as required and giving feedback in assessment discussions.

To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific service user group, peer support and mental health.

Leadership

Be supervised by your line manager and the Senior Lived Experience Practitioner.

Work under direction within a community environment undertaking specific tasks including: community visits, support to access community resources and working with other external agencies.

Work under the supervision of a qualified clinician.

Participate in the induction, training and education of Lived Experience Volunteers in the service.

Participate and contribute to the development of the lived Experience programme in Oxleas NHS Foundation Trust

To attend the Bi-annual LXP CPD session for personal and professional development.

To attend and participate in the Lived experience practitioners support and development groups that are held monthly.

To participate in other trusts peer support forums, working with the Patient and Participation, Equality and Diversity Workforce leads and others to promote the role.

Clinical

Working from a basis of personal lived experience, the post holder will:

Share ideas with service users about ways of achieving wellbeing and recovery goals, drawing on personal experiences including self-management.
Provide signposting for service users to resources including opportunities within the Trust and in the wider community. Help service users to gain access to volunteering opportunities and wellbeing and leisure activities.
Organise activities with a wellbeing focus for service users including groups and 1:1 contacts and assess outcomes of activities.
Undertake planned group work in the community environment under the supervision of a qualified clinical member of staff.
Work collaboratively under the direction of qualified clinical staff to deliver aspects of service users care plans, sharing own lived experience as appropriate to the task.
Contribute to formal clinical assessments of service users under the supervision of a qualified clinical member of staff and report back to those involved in service users care plans.
Contribute their lived experience to promote recovery values within the team
Promote positive risk taking and support greater independence with service users.
Use Person Centred Planning approaches to support service users personal development and enable them to pursue life ambitions. Supporting service users to express and put into action their recovery and wellbeing plans.

Research

Where applicable participate in audit, research, and evaluation and quality enhancement projects relevant to the Lived Experience Programme as required.

To support the evaluation and impact of the role.

To keep up to date on the latest Integrated Care developments and research.

Communication

To ensure timely, accurate and informative recording on the electronic patient record system which meets all standards, according to Trust policy.

To monitor the service users progress, level of functioning & mental state, reporting progress and areas of concern to the multidisciplinary team.

To keep an up to date database of services/activities/groups available within trust boundaries for all service users and the Greenwich Time to talk team to access if needed.

Demonstrate effective written and communication skills within the organisation and external to the organisation.

Person Specification

Qualifications

Essential

Level 3 qualification in Health and Social Care or equivalent experience

Qualifications

Essential

Successfully passed the Oxleas Lived Experience Practitioner Training

Experience

Essential

Personal experience of living with a common mental health difficulty

Experience

Essential

Own personal experience of accessing primary care mental health services

Experience

Essential

Willing to positively share your own life experiences, with service users and carers and colleagues

Skills/Abilities/Knowledge

Essential

Ability to demonstrate empathy, compassion and patience.

Skills/Abilities/Knowledge

Essential

Ability to problem solve and create innovative solutions to help empower service user

Skills/Abilities/Knowledge

Essential

Ability to demonstrate a good understanding of mental health issues

Effort and Environment

Essential

To be able to work in a community environment whilst managing own stress levels.

Person Specification

Qualifications

Essential

Level 3 qualification in Health and Social Care or equivalent experience

Qualifications

Essential

Successfully passed the Oxleas Lived Experience Practitioner Training

Experience

Essential

Personal experience of living with a common mental health difficulty

Experience

Essential

Own personal experience of accessing primary care mental health services

Experience

Essential

Willing to positively share your own life experiences, with service users and carers and colleagues

Skills/Abilities/Knowledge

Essential

Ability to demonstrate empathy, compassion and patience.

Skills/Abilities/Knowledge

Essential

Ability to problem solve and create innovative solutions to help empower service user

Skills/Abilities/Knowledge

Essential

Ability to demonstrate a good understanding of mental health issues

Effort and Environment

Essential

To be able to work in a community environment whilst managing own stress levels.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information